The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was very late
Delivery was very late. Despite paying extra for express delivery. Ordered 20 Red roses but received 15pcs only.
11 December 2025
Unprompted review
Reply from florista.ph
Dear Ruth Cabayao,
Thank you for your feedback, and we’re truly sorry for the delay and the incomplete order. We understand how important each detail is, especially when sending a meaningful gift. Our team is already investigating the issue with our delivery and florist partners. We’ll ensure appropriate action is taken and a resolution is provided. We appreciate your patience and thank you for helping us improve.
Warm regards,
The Florista.ph Team
AVOID THIS PLACE
AVOID THIS PLACE, HORRIBLE COMMUNICATORS AND MISLEADING PHOTOS. ORDERED TULIPS WORTH ALMOST 10,000 PESOS AND IT DOESN'T EVEN COME CLOSE TO THE POSTED PHOTOS. THEY DIDN'T EVEN TRY TO REPLICATE. HONESTLY, EVEN IF IT WAS PRICED AT 1000 PESOS I WOULDN'T BUY IT IF I HAD KNOWN IT WAS THAT BAD. YOUR MONEY IS BETTER OFF ELSEWHERE.
AVOID THIS PLACE AT ALL!
12 December 2025
Unprompted review
Reply from florista.ph
Dear Mark LLanto,
We’re very sorry to hear that you were disappointed with your order. We understand how important these moments are, and it’s unfortunate that the flowers didn’t meet your expectations. We’ll escalate this matter with our partner florist to better understand what went wrong. Your feedback is invaluable and helps us improve our service and transparency. Thank you for bringing this to our notice.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Sushila Sivasubramaniam,
Thank you for taking the time to share your experience! We're happy to know everything went well and the delivery was on time. Your trust and satisfaction mean a lot, and we hope to serve you again in the near future.
Warm regards,
The Florista.ph Team
Worst experience ever and never again …
I ordered a surprise flower combo from this shop that was dated December 7th. While the transactions of orders and payments went through well. Except for the promise of the delivery timing that was stated online, the selected timing at 1500 to 1900, and that was the worst experience knowing that the said shop has the option of express delivery within 3 hours, and then after reaching out to them million times via email and even international call not even one person answer and finally the delivery was successful and arrived at 22:00, dont ever trust this kind of shop. The mindset of the staff is so poor, they don't know how to take responsibility with their words and actions the worst company for sending a surprise with your loved ones so if you want your loved ones to be happy and be surprise don't ever order from here. Because they would only reason out the traffic and they would just tell you they will try their best but trying best not enough you have to deliver the promise that stated in your shop not having a filipino mindset that is always late. Be on time and accept the customers' feedback positively not blame the customers and state that you were just frustrated, by the way it is not the customer's fault so do the job and be responsible if you don't want criticism from your customers
7 December 2025
Unprompted review
Reply from florista.ph
Dear Jannette Joy Cordero,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Porong,
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to know you’re very satisfied with our service. It’s always our goal to provide the best experience possible, and we’re glad we could meet your expectations. Looking forward to serving you again!
Warm regards,
The Florista.ph Team
Perfect service.The delivery was on…
Perfect service.The delivery was on time.i will buy again.
5 December 2025
Unprompted review
Reply from florista.ph
Dear Moroccan goods,
Thank you so much for taking the time to leave a review! We’re thrilled to know you were pleased with the delivery and overall service. Your trust and support mean the world to us, and we’re here anytime you need something special delivered again.
Warm regards,
The Florista.ph Team
It was a sudden request and requirement…
It was a sudden request and requirement from me for a special person with special occasion. The store willing to assist me with great service and manage to send a bouquet of roses on the same day !!😃 BTW this is my 1st attempt and I am from Kuala Lumpur. Kudos to this store ! Recommended to everyone in this world
5 December 2025
Unprompted review
Reply from florista.ph
Dear Sha Sham,
Thank you for the amazing review! We’re glad we could assist with your sudden request and make the special occasion even more meaningful. Sending love from our team to Kuala Lumpur! Your recommendation means the world to us—we’re always here when you need us again.
Warm regards,
The Florista.ph Team
They delivered the order as promised…
They delivered the order as promised with no problems
3 December 2025
Unprompted review
Reply from florista.ph
Dear Evan Toder,
Thank you for your trust! We’re pleased to know that your order was delivered on time and without any problems. We strive for smooth and dependable service every time. Hope to serve you again soon!
Warm regards,
The Florista.ph Team
A purchase made from the other side of…
A purchase made from the other side of the world with a website that is great to use.
The flowers sent arrived to the recipient on time who really appreciated the beautiful bunch of flowers delivered.
First class service will use again
2 December 2025
Unprompted review
Reply from florista.ph
Dear Paul Claydon,
Thank you so much for your kind words! We're delighted to hear that you had a smooth experience ordering from abroad and that the flowers were well-received and appreciated. It's our goal to ensure a seamless process and timely delivery, no matter the distance. We truly value your trust and look forward to serving you again!
Warm regards,
The Florista.ph Team
Top tier service with fresh flowers!
Top tier service with fresh flowers!
How pretty the flowers and the set up was shows how much effort the shop puts into their products!
1 December 2025
Unprompted review
Reply from florista.ph
Dear Christian Lim,
Thank you for the wonderful feedback! We take pride in crafting each arrangement with care and attention to detail, so we're happy to hear it showed. Your satisfaction is our greatest reward, and we're grateful you chose us. Hope to serve you again soon with more beautiful blooms
Warm regards,
The Florista.ph Team
Misleading Photos and Poor Quality Flowers
The flowers delivered were nothing like what was advertised far from it, actually. The quality wasn’t good at all and definitely not worth what I paid. When I reached out on WhatsApp, they told me the florist just followed the description of the bouquet. That’s when I realized they’re using random photos in their listings that aren’t even their own work, so the bouquet you get ends up looking completely different.
29 November 2025
Unprompted review
Reply from florista.ph
Dear Julienne Sanchez,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Very dissappointed
I was a regular customer. I ordered a surprise gift for my loved ones 5 days prior. I accidentally ordered 2x so I reached out to them the following day and told them about the mistake and ask them to confirmed the ordered item was made. No issue was stated upon reaching out to them. So I thought everything was sorted out. Day of supposedly delivery. I reached out again in the morning and asked them if they know what time is the delivery. And here they are saying that it was automatically red flagged by their system and they don't have control over it? On the day of delivery track status saying payment received 5 days ago. Very frustrating and dissapointing
30 November 2025
Unprompted review
Reply from florista.ph
Dear R F,
We apologize for the confusion and delay with your recent order. Our system flagged the transaction for verification due to the duplicate entry, which is in place to protect customers from accidental charges. However, we understand how this impacted your planned surprise, and we’re truly sorry for the inconvenience. We’re reviewing our internal communication process to ensure such concerns are addressed more proactively. Thank you for your continued support and for bringing this matter to our attention.
Warm regards,
The Florista.ph Team
I ordered my gf’s fave
I ordered my gf’s fave - yellow roses - but unfortunately they were not available in my gf’s location. Florists were good enough to explain this to me, AND place a note in with the flowers apologising - all so my gf knew the intention was for them to be yellow.
27 November 2025
Unprompted review
Reply from florista.ph
Dear Matt Cabuyao,
We really appreciate your understanding and patience. Our team strives to maintain transparency, especially when specific flowers are unavailable due to regional limitations. We're happy to hear your message was still conveyed with care. Thank you for trusting us with such a meaningful order, and we look forward to making your next experience even better!
Warm regards,
The Florista.ph Team
Fresh flowers and on time delivery
28 November 2025
Unprompted review
Reply from florista.ph
Dear Maximo Jr. Velasco,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the freshness of the flowers and the timely delivery. It’s always our goal to deliver not just beautiful blooms, but a smooth and reliable experience every time. We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The Florista.ph Team
My experience with your service has always been great.
My experience with your service has always been great. I’m not a new customer; I’ve been ordering from you for years, and everything about the service has consistently been amazing.
However, I do have one issue. None of the coupon codes I receive by email — including the 10% off codes and others — ever seem to work. I’ve already raised this concern on WhatsApp, but I was told nothing was wrong. Unfortunately, this has happened to me three times on three separate orders.
I hope this can be looked into, as I really enjoy your service otherwise.
27 November 2025
Unprompted review
Reply from florista.ph
Dear Anthony Hamilton,
Thank you so much for your continued trust and loyalty over the years, it truly means a lot to us. We’re glad to hear you’ve had great experiences overall, but we’re sorry about the trouble with the coupon codes. We completely understand how frustrating that must be and appreciate you bringing it to our attention. Our team is already looking into this to ensure smoother use of discount codes moving forward. Please don’t hesitate to reach out directly if it happens again we’re here to help!
Warm regards,
The Florista.ph Team
The entire experience was amazing and…
The entire experience was amazing and smooth from searching the web through browsing their website and selecting products to making payments and receiving deliveries.
The whole experience was very professional and met the high standards I expect. It’s worth the price.
26 November 2025
Unprompted review
Reply from florista.ph
Dear Mohamad Akmal,
Thank you for your kind words and trust in our service! We’re so happy to hear that everything from start to finish exceeded your expectations. Our team is committed to providing a user-friendly experience, high-quality products, and timely delivery. We're grateful for your support and can’t wait to assist you again for your next special occasion!
Warm regards,
The Florista.ph Team
A longtime customer. One of the best florists around
I have been using Florista.ph for years. I am always impressed with their beautiful flowers and their fast delivery. The flowers are always fresh and last for a very long time. The price is great and well worth it. I highly recommend Florista.ph
A special thank you once again for the florists who made the flowers, the baker who made the delicious cake, and the delivery driver who as always is very professional. Thank you all. You all have made myself and my wife's Birthdays and Anniversary very special. ❤ I highly recommend Florista.ph
Chad A.
18 November 2025
Unprompted review
Reply from florista.ph
Dear Chad A,
Thank you so much for your continued trust and loyalty to Florista.ph! We're truly grateful for your kind words and thrilled to know we've been a part of your special celebrations over the years. It means a lot to hear that you appreciate the efforts of our florists, bakers, and delivery team. We’ll be sure to share your appreciation with them. Your satisfaction is what keeps us going. We look forward to many more years of making your occasions memorable!
Warm regards,
The Florista.ph Team
Everything went smoothly
Everything went smoothly! Checkout was smooth, when recipients number was in correct they contacted me very quickly and it was resolved. Order came in later than expected but it didn’t matter to me as long as she received the gifts!
23 November 2025
Unprompted review
Reply from florista.ph
Dear Edrick Callejo,
We’re so happy to hear everything worked out well and that your recipient received her gifts! Thank you for your patience and for acknowledging our team’s quick response in resolving the contact issue. We aim to provide smooth and hassle-free service, and your feedback reassures us that we’re on the right track. We hope to serve you again soon and make your next experience even better!
Warm regards,
The Florista.ph Team
Customer Oriented Flower Shop
The Roses were so beatiful! GF lived them so much. I definitely will di business again in the future😊👍👍👍
23 November 2025
Unprompted review
Reply from florista.ph
Dear Louis B Cui,
Thank you for your kind review! We’re so happy to know the roses were beautiful and that your girlfriend loved them. It means a lot that you’ll be choosing us again, we’ll be ready to make your next order just as special. Appreciate your trust and support! 😊🌹
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Oscar Lyons,
Thank you for the wonderful review! Fast, efficient, and reliable is exactly what we strive to be, and we’re so glad we met your expectations. It’s always our goal to make every experience hassle-free and joyful. We appreciate your support and can’t wait to assist you again!
Warm regards,
The Florista.ph Team
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