Floridian Brand USA | Premium Massage Chairs Reviews 

215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as massage chairs, for their phenomenal quality, advanced features, and ability to provide significant relief from pain, improving daily life. Many highlight the staff's professionalism, helpfulness, and caring approach, often going above and beyond during service and setup. The delivery service is frequently described as flawless and efficient, with teams arriving on time and handling complex setups, including disassembling and reassembling items when needed. Overall, people appreciate the smooth user experience and the company's commitment to service, making their interactions pleasant and productive.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing the massage chairs as "great" and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting an exceptional... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism and efficiency from... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, often highlighting the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

71 reviews in the last 12 months

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Rated 4 out of 5 stars

I purchased the Royal Shell massage…

I purchased the Royal Shell massage chair from Floridian and enjoyed it for about two years before it unfortunately broke. While the chair itself was excellent and setup was easy, my initial experience with customer service was extremely frustrating. I had to deal with several unhelpful representatives who gave poor communication, broken promises of callbacks, and no real solutions. I was constantly the one having to follow up.

Eventually, Ganzy and Jaxson took over my case — and that’s when things finally turned around. Recognizing all the trouble I had gone through, they decided to offer me an upgrade to the Pioneer 4D rather than attempting another repair. Throughout their handling of the situation, they kept me informed with regular calls and clear updates.

We absolutely love the new chair, and I truly appreciate Ganzy and Jaxson’s professionalism and effort in making things right after a difficult process. Thank you again, Ganzy and Jaxson, for stepping up and taking care of everything.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Hands down the best massage

Hands down the best massage. Being a nurse on my feet for 12 hours, the legend chair gives me the stretch and decompression in my spine I need without having to go to a chiropractor. And the fact that you get a full massage - arms, legs, feet, neck, etc. amazing.

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Broken product

This brand is not good quality and does not stand by its product. Very disappointed in their customer service and product quality.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

A great company and product

Thank you Floridian Brand team for all you have done. I received an excellent product along with splendiferous interactions with sales, customer service and delivery. Any of my issues or concerns were met with kindness and resolved immediately. As for the chair, it’s the most awesome, magnificent, massage chair ever and my zen room is now complete. I highly recommend this company to anyone in search of the perfect massage chair.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Don’t think twice, try it and you will buy it!!…

What an amazing chair and the service from purchase, delivery schedule and actual arrival was amazing. After purchasing I did have a few second thoughts that were quickly removed by one full session in the chair! As a long time insomniac, I love the sleep selection! My children and grand children have enjoyed this “space chair” as much as I have. Son in law likens it to a Disney ride and hates when his session is complete and the chair lifts him back up! Thank you for this wonderful device!

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Concerns have been laid to rest

The first chair we received did not meet expectations. So, we reached out to Floridian and our concerns were met with professionalism. Floridian immediately made arrangements to have the chair replaced and provided an additional discount for the inconveniences. Floridian has gone above and beyond to correct a customer concern. As for the product, we utilize our message chair virtually every day. The product is amazing, appealing to look at and appears to be well built. I have confidence that should any issues arise, they will be handled in a professional manner. Thanks Floridian Brand

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Best Buying Decision We Ever Made

We met Greta at our city’s annual fair and she was very friendly and informative. The chair we purchased was specially “fair priced” (50% off) and we were able to purchase it with a 3-year interest free loan, free extra pads, a 5-year warranty, free delivery and setup and no extra charge for placing it upstairs. The chair was delivered about 2-3 weeks later and Gio and Ganzy were awesome. Ganzy went over how to use the chair and we couldn’t be more pleased. We highly recommend Floridian Brand chairs and the staff is excellent!

12 October 2024
Unprompted review

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