Floridian Brand USA | Premium Massage Chairs Reviews 

215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as massage chairs, for their phenomenal quality, advanced features, and ability to provide significant relief from pain, improving daily life. Many highlight the staff's professionalism, helpfulness, and caring approach, often going above and beyond during service and setup. The delivery service is frequently described as flawless and efficient, with teams arriving on time and handling complex setups, including disassembling and reassembling items when needed. Overall, people appreciate the smooth user experience and the company's commitment to service, making their interactions pleasant and productive.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing the massage chairs as "great" and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting an exceptional... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism and efficiency from... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, often highlighting the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(215)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love this chair!!!

I absolutely love this chair!!!!
I recommend this chair to anyone!!
I have back trouble and this is chair is a life saver!!
I’ve never felt better.
Compared to others prices like $13,000 this chair is a steal.
Great customer service!!!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

The message was great

The message was great. It made my body feel really good. The way it stretches your body and gives you a full body message is amazing

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish!

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my massage chair wouldn’t fit through the bedroom door. They disassembled it, brought it in, and rebuilt it perfectly. Works like a dream and has truly changed my life. Incredible service from start to finish!

30 July 2025
Rated 1 out of 5 stars

Disappointing Experience

Ordered a floor model chair from Floridian Brand at a show. A different chair was delivered 5 weeks later, no explanation. I contacted my rep, was only then told that the one we ordered was damaged. I requested a replacement, the one we got was a different model and totally different company and I couldn’t find any details on it. They replaced it with a scuffed up model of the one I did order, that stank of pot for days, as well as the lower cushion smelt like poop, assuming it was previously used while naked. A few weeks later they replaced the seat cushion, I would have preferred they replace all cushions. My home again stank of pot. I would’ve returned it after the first mix up, but my husband insisted on keeping it. It’s a lot of money wasted for something I will never use, so I definitely recommend any other company than this one.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Buy

From the first tryout, I was already impressed with the Legend 6D. I was sold by the fact it was equipped with the decompression mode. After having it t home and using it daily, I am definitely confident that I made the right purchase. I am also impressed with the controls, both voice and screen-touch modes.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I've owned two high-quality Japanese…

I've owned two high-quality Japanese massage chairs—Panasonic and Inada—for the past 10 years. As a Navy veteran, I've experienced my share of back issues, including herniated discs and sciatica, so I know the value of real relief.

That said, the Legend massage chair is by far the best chair I've ever tried or owned. The stretch function, in particular, is incredible—truly a game-changer for managing pain and improving comfort.

The delivery team was also top-notch. They were careful, respectful, and took great care while setting everything up in our home.

We’re absolutely thrilled with our new Floridian Brand Legend massage chair and couldn't be happier with the experience!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I both have been in…

My husband and I both have been in tragic car accidents and deal with pain every day. The Massage Chair has been awesome and a great pain and stress reliever. We recently had to make a maintenance call and the people were able to respond quickly income, and fix the issue and they were the best team ever. Thank you.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing massage chair. The Legend

This chair is the best massage chair I've ever tried. It has so many great features. The stretch that it gives and point based massage for problem areas. I sat down with pain in some areas and it helped relieve them. Also, the feet and ankle massage is top tier. I would recommend to everyone!!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Ganzy was great

Ganzy was great. Let me know exactly when he was coming and called about three times to confirm was right on time and extremely nice.

24 May 2025
Unprompted review

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