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Floridian Brand USA | Premium Massage Chairs Reviews 

215
•
TrustScore 5 out of 5

4.8

Massage Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring attitude, making the entire process smooth from start to finish. Many highlight the exceptional delivery service, noting that staff often go above and beyond to ensure proper setup, even disassembling and reassembling products when necessary. The products, particularly the massage chairs, are frequently described as phenomenal, providing great comfort and relief for various aches and pains, and offering an elevated experience with advanced features. However, some people were dissatisfied with the product delivery and customer service, experiencing significant delays and receiving different products than initially purchased, leading to a prolonged and frustrating resolution process.

What people talk about most

Product

People report positive experiences with the product, with many reviewers describing the massage chairs as... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, exceptional, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and care provided... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more

Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(215)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The experience was very…

The experience was very delightful.Everything was very very clean.Person assisting me was very professional and courteous.World need more people like him,

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great investment!

Our chair was delivered on time and Mike and Phil did a great job of setting it up and were very professional! My family is very grateful to have came across this chair in our Christmas shopping! Very good investment! Thank you Floridian Brand!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

If you need to move your massage chair

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler who accommodated my schedule, to the two friendly, wonderful young men (Jose & Manuel) who showed up (they drove to Broward from Orlando). They came when they said they would, did what they said they were gonna do, and did it quickly. They even cleaned my chair. Excellent experience for Florida (IYKYK). Money well spent.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product and employee

The employee was very helpful and answer all my questions and helped me use the product.
The product felt great and was easy to adjust any of the program. Great job!

27 December 2025
Unprompted review
Rated 5 out of 5 stars

10 stars!!

I recommend rebel wow what amaxzinc experience that was might be the best massage chair I ever sat in !! You should definitely get it

27 December 2025
Unprompted review

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