Floor Street Reviews 

1,500
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,500)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good :)

After ordering some samples from Floorstreet, Davinder got in touch and has been incredibly helpful in arranging my order. I’m still waiting on the exact measurements, but thanks to their current promotion I was able to place my order now and delay delivery until August when it’s due to be fitted. They also gave me the flexibility to amend the quantity and delivery date nearer the time if needed, which has been really reassuring. Great customer service so far – friendly, helpful and accommodating. Looking forward to the finished result!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent flooring and great service

Lovely quality flooring and excellent customer support. I had a few questions so raised a query via WhatsApp. Floor Street were quick to reply and very professional. My London Oak flooring arrived on time and was delivered with care.

We laid the floor ourselves after watching the ‘how to’ video on the website. We are thrilled with the finished result and will be buying more for the rest of the house.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful Staff, Beautiful flooring.

Having previously ordered flooring with another company and being let down massively to which I lost out on money. I was skeptical about ordering more with an online company. I was kindly assisted by Davinder when ordering samples of different flooring and again throughout until I made an order and even with my order being delivered today. He couldn’t be more helpful and I have received exactly what I wanted. I can’t wait to get the flooring down in my new room. Thank you Davinder! 🤩 can’t wait to order my next batch already!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 10/10

I contacted Floor Street before ordering to ask a few questions and Sean couldn’t have been more helpful. The replies were instant and the help provided was great. Thanks Sean!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Davinder 5*

Incredible help from Davinder, he answered all of my questions with a quick response and made every step simple and efficient! Would highly recommend!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Davinder at Floor Street has been so…

Davinder at Floor Street has been so helpful from the outset from sorting out my flooring quantity to rearranging delivery because my builders weren’t ready. Very courteous and humorous gentleman, a pleasure to deal with.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

It's the first time iv ordered off…

It's the first time iv ordered off floor street but so far iv got zero complaints. I got a delivery date which was a date that we was unsuitable for us, but I used the the help email and got a reply within 4hrs to find a more suitable date. Sean was amazing. He has managed organize a date earlier than original. He made it super easy and was responding to my emails instantly. Fantastic service and will definitely use again.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I contacted the WhatsApp number on a…

I contacted the WhatsApp number on a Sunday afternoon looking for some help and was offered a lovely discount by Sean who helped me through with payment and sent me an invoice to pay after applying a discount. He was really helpful and supportive and I would definitely recommend buying from here as I got my laminate flooring and underlay for a grays price.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Advice and No Pressure Customer Support.

Great customer support from Sean when completing my order. Took the time to establish what we wanted and was prompt responding to emails with advice and then to place the order without putting pressure on. Thank you.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Thanks Sean for sorting the order out. And answering all my questions.
Quick answer on whats app.
Great customer service

26 June 2026
Unprompted review

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