Floor Street Reviews 

1,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,499)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

I travelled from Coventry to Floor Street in Birmingham after hearing great things about them, and I'm so glad I did. From the moment we arrived, the whole experience was professional, welcoming, and completely stress-free.

A special thank you to Davinder, who looked after us throughout the process. He was incredibly knowledgeable, patient, and genuinely took the time to understand what we were looking for. He explained all the different flooring options in detail, answered every question we had, and never made us feel rushed or pressured into making a decision.

What really stood out was how easy Davinder made everything. Choosing flooring can be overwhelming with so many options available, but he guided us every step of the way and made the whole process simple and enjoyable. His customer service was outstanding, and it was clear that he genuinely cared about making sure we were happy with our choice.

The quality of the flooring on display was excellent, with a fantastic range to suit different styles and budgets. The prices were competitive, and the overall service was second to none.

It was definitely worth travelling from Coventry to Birmingham, and I wouldn't hesitate to recommend Floor Street to anyone looking for high-quality flooring and exceptional customer service. Thank you again to Davinder for making it such a positive experience—we'll definitely be back for any future flooring needs!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean was really quick to respond and…

Sean was really quick to respond and helpful in providing clear next steps on how to get the flooring we wanted swiftly. He made suggestions as to how to better get what we needed and put a plan for delivery together. Thanks so much Sean!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean was extremely helpful and guided…

Sean was extremely helpful and guided me through my purchase, recommending things that I hadn’t considered as well as the providing the correct underlay required for my product.
He was flexible and punctual calling me when I was available and kept up good communication. Would highly recommend and use again. Thanks Sean!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering, really happy

Had a great experience with Floor Street. Sean was my point of contact and he made ordering easy and straightforward. All arrived as arranged, great communication & customer service
Really happy

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Davinder’s Excellent Customer Service

I ordered my flooring with Davinder’s help. He was very helpful and patient and made the process a breeze. Huge thanks for the top rate customer service, nothing was too much trouble. I would definitely recommend.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Davinder today who was very…

Spoke to Davinder today who was very helpful and patient. This is the 3rd or 4rth time I’ve contacted him regarding my floor and each time he assisted me and reassured me of the floor and underlay I need for me house. Thank you again floor street/davinder

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Stair runner

Just ordered our runner and carpet for the landing. Was very nervous to measure in case we ordered the wrong size. Sean helped us step by step. Very helpful and great customer service

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

One of our family friend recommended Floorstreet.
I ordered floor samples through company website. I was impressed by the service provided by Davinder. He messaged me on my phone to confirmed order and was very helpful.
He was very supportive and answered all questions regarding flooring.
I am very satisfied with service provided by Davinder.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean at Floor Street was very helpful

Sean at Floor Street was very helpful - made everything easy - including me needing to change (bring forward!) my delivery date and when I had a change of heart on the colour flooring I had offered.

Flooring has now arrived all hassle free - will review actual flooring for ease of laying and quality etc once it’s down.

Thanks Sean for your help.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

A+++

My experience of the service provided by Sean was great. He was very helpful. From start to the end of the purchasing I cannot fault the service. I am yet to receive the flooring so will assess the end result when received. Thank You so much Sean for amazing service.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered some samples only two days ago, they were shipped super quick and communication was excellent. With the help of Davinder, we chose the best laminate for our house and made the purchasing process very easy and reassured me they’d be available until my order is fulfilled

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordering Laminate from Floor Street

After seeing Floor Streets flooring on one of my favourite Instagram accounts over a year ago. I made my mind up this was going to be the company I would contact when I was ready to update the whole ground floor of our home. I sent for samples of their 12mm Laminate flooring . I had my favourite already in my head, but when my 6 samples came. Wow. They all looked fantastic. Really good quality. I was duly contacted by Shaun who was really helpful asking if recieved everything OK and offered any advice on anything I wasn't sure of. I gave him my quantities I required. He came back within the hour. Great price and sorted a sale discount too. Sean offered to keep the boards to one side once ordered and delivery date was when ever suited me, which was a month away. Really good communications throughout. Many thanks Sean. Steve Robinson. Northampton.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service by Davinder

Great service by Davinder. Helped me with price, queries and could see was making extra effort out of working ours. As a parent, I know how hard that can be so nice work. Be back soon on the next project!!!

1 July 2026
Unprompted review

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