Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
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Review summary
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I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
Company replied
The products were delivered on time. The chap delivering them was cheerful and polite. I had an issue where I didn't read the information saying the product would be delivered to the kerb side. I h... See more
Loved the flooring and choices but was let down by the materials being damaged in transport. One tube of beading all had 300mm missing from the end and this was covered in moisture. I don’t blame floo... See more
Company replied
Company details
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered FREE samples and Royal Mail…
I ordered FREE samples and Royal Mail sent me a slip to pay £5 before I could receive these samples as they hadn’t shipped properly. Not the best advertising as not free.
14 April 2026
Unprompted review
Reply from Flooring King
Hello Dayle,
We’re sorry to see your review and appreciate you bringing this to our attention.
We would like to clarify that our samples are sent free of charge, and customers are not expected to pay anything to receive them. From what you’ve described, this appears to have been an isolated issue with Royal Mail, most likely relating to a franking or postage error, which is a very rare occurrence.
We have made several attempts to contact you to resolve this matter but have not yet received a response. Had we been given the opportunity, we would have been more than happy to cover any costs incurred and ensure the issue was put right promptly.
We take customer experience seriously and always aim to resolve issues quickly and fairly. We would still welcome the opportunity to put this right, so please do get in touch with our customer service team at your convenience.
Kind regards,
Flooring King
I left a negative review previously…
I left a negative review previously when I was frustrated with delivery or lack of which was by whatever courier . Having spoken to Amazon and calmed down I’m feeling that the negative review was unjust and would like to amend. I ordered flooring with Flooring King as they were the most competitively priced and it was all in stock and quick delivery. Unfortunately I ordered the wrong colour and realised the next day I made a phone call to Flooring King spoke to a very helpful guy called Sam who changed the order and cancelled the original order with no fuss and I came away thinking this is a company I want to use again and I will definitely use again and hope that it was a one off with certain courier company (you might want to review your options for delivery service). So Flooring King keep it up
20 February 2026
Unprompted review
Great service except for the fact that…
Great service except for the fact that the company leave products outside and don’t bring heavy goods into customer houses. Had to do this myself which was very difficult.
13 March 2026
Almost perfect
Easy to order online with advice from AI/chatbot. Unfortunately after ordering I was advised by phone my chosen flooring was no longer available. A big plus that Flooring King called and another big plus that they texted a list of suggested alternatives and arranged samples. I was able to phone my revised order. The only downside was having to chase for confirmation of my updated order and resulting refund (would have been 5 stars otherwise)
Very good customer service with UK phone support.
13 March 2026
Good communication and delivery
Flooring arrived on time with good communication. A couple of damaged boxes swiftly dealt with via another delivery. Can’t fault. Thank you
28 March 2026
Reply from Flooring King
Hi Mrs Nellist,
Thank you for taking the time to leave this — we really appreciate it. We’re sorry to hear a couple of boxes arrived damaged, but glad we could get replacements out to you quickly and put things right.
It’s great to hear everything else arrived on time and that communication was clear throughout. Thanks again for choosing us, it means a lot.
Kind regards,
Flooring King
Reply from Flooring King
Hi Iraneide,
Thanks for your review — we really appreciate it.
Thank you for choosing us for your flooring needs!
Kind regards,
Flooring King
Best price online for LVT flooring with…
Best price online for LVT flooring with lots of choices. Prompt delivery turnaround and continuous communication during various stages of the order.
6 April 2026
Reply from Flooring King
Hi Roger,
Thanks for leaving this, it’s much appreciated. Good to hear the range and pricing stood out, and that everything from order to delivery ran as it should.
Thanks again for choosing us.
Kind regards.
Flooring King
All delivered on time and as requested.
30 March 2026
Reply from Flooring King
Hi Tim,
Great to hear everything arrived exactly as planned and without any issues — that’s exactly how it should be 👍
Thanks for choosing us, we really appreciate it.
Kind regards,
Flooring King
Ordered on the 31st
Ordered on the 31st, delivery was scheduled for the 8th. e mail on the 7th notified a delay to the 10th. No delivery received by the 11th.
31 March 2026
Reply from Flooring King
Hi Kevin,
Thank you for taking the time to speak with me earlier regarding your review.
I would like to sincerely apologise once again for the problems with your order. While there were some external factors involved, we fully accept that the responsibility ultimately lies with us. In particular, our failure to contact you at a key stage in the delivery process was not acceptable, and I completely understand how frustrating this must have been.
I do appreciate you discussing this with me and allowing us the opportunity to resolve matters over the phone, even after leaving your review. Your feedback is entirely valid, and we take it very seriously.
Please be assured that we are reviewing what happened in this instance and will be making improvements to our processes to help prevent this from happening again.
Once again, I am very sorry for the inconvenience caused.
Kind regards,
Karl
Personnel service. The product I wanted was out of stock…
The product I wanted was out of stock but they sourced an alternative supplier. It was good to be able to speak to people at their office directly and all went to plan.
31 March 2026
Reply from Flooring King
Hi Michael, 😊
Thank you for taking the time to leave a review. We’re really pleased we were able to source the product for you despite it being out of stock at the time, and get everything arranged smoothly. It’s great to hear you found it helpful being able to speak directly with our team in the office.
We really appreciate you choosing Flooring King and hope you’re very happy with your new flooring.
Kind regards,
The Flooring King Team
Good service with samples and order.
9 April 2026
Reply from Flooring King
Hi K Field,
Really appreciate you taking the time to leave this. Glad to hear the samples and ordering process all worked well for you.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Good price.was texted and rand by…
Good price.was texted and rang by driver on morning of delivery. Flooring arrived in perfect condition. Would definitely use this company again.
29 March 2026
Reply from Flooring King
Hi Mick,
Thanks for taking the time to leave this — really appreciate it. Great to hear the price worked well for you and that delivery was well communicated on the day.
Pleased the flooring arrived in perfect condition, and it’s good to know everything went smoothly from start to finish. Thanks again for choosing us.
Kind regards,
Flooring King
Great service with prompt, efficient delivery
Great service, great product, great price with prompt, efficient delivery. Would definitely recommend this company and I will be using them again in the future.
1 April 2026
Reply from Flooring King
Hi Mr Humphreys,
Thanks for taking the time to leave this — really appreciate it. Great to hear you were happy with the service, product and price, and that delivery was prompt and efficient.
It’s brilliant to know you’d recommend us and will be using us again in the future — we really appreciate your continued support.
Kind regards,
Flooring King
Reply from Flooring King
Hi Robert,
Thanks for the great feedback — really appreciate it. Brilliant to hear you’re happy with both the product and the service.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Excellent service
Excellent service, from ordering to delivery. Couldn't fault them at all.
26 March 2026
Reply from Flooring King
Hi Gavin,
Really appreciate you leaving this — thank you. Great to hear everything went smoothly from ordering right through to delivery, and that you were happy with the whole experience.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Reply from Flooring King
Hi Simon,
Thanks for the feedback — really good to hear everything ran smoothly and exactly as promised. That’s exactly the standard we aim to deliver every time.
We really appreciate you choosing us and hope to help you again in the future.
Kind regards,
Flooring King
Reply from Flooring King
Hi Neil,
Love hearing this 👍 Great to know you’re consistently happy with the prices and service — that’s exactly what we aim for.
Thanks again for choosing us, we really appreciate it.
Kind regards,
Flooring King
Good service and punctual delivery
22 March 2026
Reply from Flooring King
Hi Li Zhang,
Really glad to hear everything arrived on time and the service was good throughout 👍 That’s exactly what we like to deliver.
Thanks again for choosing us, we really appreciate it.
Kind regards,
Flooring King
Excellent company to buy from
Excellent company to buy from. Bought Quickstep flooring on two occasions. Second time one pack was damaged in transit but flooringking quickly sent out a replacement pack with no quibble. I would definitely recommend this firm . Quick response from customer service.
22 March 2026
Reply from Flooring King
Hi Sarah,
Thanks so much for taking the time to leave this — really appreciate it. Great to hear you’ve come back to us again for your Quickstep flooring, and we’re especially pleased we could get a replacement pack sorted quickly and without any hassle when it was needed.
It’s good to know our customer service was responsive and helpful throughout. Thanks again for recommending us and choosing us again, it really means a lot.
Kind regards,
Flooring King
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