Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though... See more
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Jordon at Culverhouse Cross Cardiff was extremely helpful when we were choosing our carpet. His communication after our order and up until our fitting date was excellent keeping us updated. Our fitte... See more
Floor giants at Swansea Enterprise park were very helpful. They allowed us to store our order there until we were ready for it and refunded us after installation with our spare pack. There was a sligh... See more
Well done Ash and Lisa (Derby)on really helping us to decide on flooring for our newbuild orangery. We had been going round in circles with our choices but sensible advice, taking note of our require... See more
Company details
Written by the company
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Written by the company
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contact info
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, United Kingdom
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
3.8
Great
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Floor Giants
Hi there,
Thanks for the great feedback! We're really pleased to hear you found everything you needed and had a positive experience in store. We hope to welcome you back again soon. - Albert
Bought carpet from here as well as…
Bought carpet from here as well as tiles for the floor , man who measured didn’t get it right at all .
There was a defect in the carpet , when told because we didn’t use there carpet fitter couldn’t get it sorted apparently .
Quick enough taking your money , but couldn’t wait for you to be gone when picking the carpet up . Avoid at all costs !
21 June 2024
Reply from Floor Giants
Hi Dale,
We're sorry to hear that you were disappointed with your recent experience.
Upon reviewing your account, I can confirm that you purchased a loop pile carpet. At the time of purchase, our team advised that a join would be necessary due to the sizes you required. We also explained that joins are not generally recommended with loop pile carpets, as they can be more noticeable.
If you believe there may be a genuine fault with the product, please feel free to send us photos of the area in question. We'll be happy to review them and investigate further for you. - Albert
Expert advice and excellent service
Expert advice and excellent service. They even kept our wood floor in storage for one year before we had it fitted.
6 June 2025
Reply from Floor Giants
Hi Lyndon,
Thank you for taking the time to leave a review. We're really glad our team could support you throughout your flooring journey and help make the timing work for your project. Providing knowledgeable guidance and flexible service is something we take pride in, so it's great to know we delivered on that for you. - Albert
great service
16 May 2025
Reply from Floor Giants
Hi David,
Thank you for your kind words! We're happy to hear you had a positive experience with us. We appreciate you taking the time to share your feedback and we hope to see you again soon! - Albert
Pick up on the spot
One advice - when u purchasing the flooring pick it up on the spot and make sure all packs are from the same batch! Purchased and paid for my flooring and was assured I can pick up whenever ready. Rang few days before picking up and was assured that of course I can pick up whenever I want. Came to picking up half of the flooring is nowhere to be seen. Could not find it. Week later of investigation turned out it got damaged in storage. Fitter re-booked. Promised floor two weeks later. Came to pick up on arranged date - no flooring as apparently van broken-down on the way. Another 2 weeks later floor there. The missing 8 packs out of 15 ordered has been delivered. While fitter trying to lay the floor it turns out that the missing 8 packs are from different batch and they have a different click in system and can not be layed together... Fitter-rescheduled again. Another 4 weeks later the correct 8 packs arrived and was finally able to collect my full correct order. From attempt 1 to pick up in July took all the way to October to get what I paid for. Never been offered a partial refund or anything for wasted journeys and rescheduled fitter that coated me hundreds.
1 October 2024
The worst company I’ve ever used
The worst company I’ve ever used, ordered my flooring, it took 14 weeks to arrive in store, no apologies, just nothing, they arranged then to give me discount on the floor layer they use, I agreed to the price of £350, I arranged a date and the appointment was cancelled 3 times, to which point I had to pay a £1100 to have it installed, customer service terrible, fitters are terrible, would never recommend anybody using this company, the order went in the end of may 2024 I finally had my flooring layed in November.
26 June 2024
Reply from Floor Giants
Hi David,
Thank you for your review, and I'm sorry to hear that you experienced delays with your flooring.
After reviewing your account, I can see that your order took six weeks to arrive in store. As the product was a special order, we rely on our supplier for availability and delivery times. When items are in stock, turnaround is usually quick. However, if the supplier is awaiting stock, we must work with the estimated dates they provide. These estimates can sometimes change, but we always do our best to keep customers informed throughout the process.
Regarding the fitting, we want to clarify that we do not offer a fitting service. This is stated at the bottom of your receipt. Any arrangements or issues related to fitting would need to be addressed directly with your chosen fitter.
We appreciate your feedback and are sorry for any inconvenience caused. - Albert
Reply from Floor Giants
Hi Michelle,
Thank you for your feedback! We're glad our team could assist you throughout your experience. - Albert
Excellent finish-job well done in our…
Excellent finish-job well done in our Lounge, hall and porch.
1 March 2025
Reply from Floor Giants
Hi Mrs M,
Thank you for your kind feedback! We're delighted to hear that you’re pleased with the quality of the work completed in your lounge, hall, and porch. It means a lot to us to know our team delivered a finish you’re happy with. - Albert
The flooring I bought failed
The flooring I bought failed. Having sent photos of the failures, I couldn’t get a response from the local store. I ended up having to replace the whole floor with a different product from a different supplier. In short, both product and service was attrocious.
To respond to the reply given by Floorgiants. Our fitter did advise about levels g the subfloor and we paid him to screed the whole floor making it level. The flooring still failed. The reply you gave to my review is totally untrue and reconfirms to me that the customer service offered by your team in this instance is attrocious. Please get your facts right before you publish your reply. I am considering informing trading standards regarding this transaction
14 March 2025
Reply from Floor Giants
Hi Paul,
We’re sorry to hear that you’re not satisfied with your flooring. Upon looking into the details of your order, we understand that it was recommended to level the subfloor prior to installation due to unevenness. This step is important to ensure the flooring performs as expected.
We’re aware that the fitter advised this at the time, but proceeded at your request. This may have contributed to the issues you've experienced. - Albert
Reply from Floor Giants
Hi Karen,
Thank you for your wonderful feedback! We're thrilled to hear you found our team knowledgeable, friendly, and helpful. Delivering excellent service is very important to us, and your kind words mean a lot. - Albert
Usual great friendly professional…
Usual great friendly professional service always good for advice and great on price
29 May 2025
Reply from Floor Giants
Hi Paul,
Thank you for your continued support and kind words! We’re glad to hear you consistently find our team friendly, professional, and helpful with advice. Providing great value is something we always aim for. - Albert
Very helpful in the store
Very helpful in the store, and the fitter did a very good job.
20 September 2024
Reply from Floor Giants
Hi Eldred,
Thank you for your feedback! We're pleased to hear you received helpful assistance in store and that the fitting was completed to a high standard. We appreciate you taking the time to share your experience. - Albert
Reply from Floor Giants
Hi Lauren,
Thank you for your positive feedback! We're delighted to hear you're happy with the quality and value of your flooring. Your satisfaction means a lot to us. - Albert
Reply from Floor Giants
Hi Margaret,
Thank you for your review. We're pleased to hear you were happy with the product. As part of our returns policy, we’re unable to accept opened packs of flooring, as they can no longer be resold in their original condition. This policy is in place to ensure all customers receive products that meet our quality standards. We appreciate your understanding and thank you for choosing us. - Albert
Amazing from start to finish
Amazing from start to finish. I can’t rate them high enough. We measured our room, they worked out how much we needed. Everything was ready for our fitter to collect. We will definitely use them again for sure.
21 May 2025
Reply from Floor Giants
Hi Jennifer,
Thank you so much for your kind words! We're thrilled to hear everything went smoothly from the moment you got in touch through to collection. It's great to know our team could help you get exactly what you needed. We truly appreciate your support and look forward to helping you again in the future! - Albert
Reply from Floor Giants
Thanks so much for your lovely feedback! We're really pleased to hear you found our service quick, affordable, and our team welcoming. It means a lot to know you'd recommend us — we hope to see you again soon! - Albert
Friendly helpful service & large choice…
Friendly helpful service & large choice of flooring to choose from
15 May 2025
Reply from Floor Giants
Hi Gemma,
Thanks for leaving a review. We work hard to make sure there's a wide range of flooring options available and that our team is always on hand to help. Glad you had a good experience with us, and we look forward to seeing you again for your next project! - Albert
Reply from Floor Giants
Hi Isaac,
Thanks for your review! We’re glad you were happy with both the service and the product. It’s always our goal to make the whole process smooth and straightforward for our customers. - Albert
Good Service
Jamie and Paul at Newport Road depot were very helpful and friendly and dealt with an issue to our some damaged flooring promptly and professionally. Would definitely recommend to others
3 May 2025
Reply from Floor Giants
Hi Andrew,
Thank you for the kind review. It’s good to hear that Jamie and Paul were able to sort things out quickly and handle everything in a professional way. We appreciate the recommendations and are here if you need anything else. - Albert
really good value for money and good…
really good value for money and good quality
prompt delivery
would definitely use them again being a property developer
4 June 2025
Reply from Floor Giants
Hi Paul,
Thanks for taking the time to leave a review. We’re glad everything went smoothly with your order and that the flooring met your expectations. As a property developer, your repeat business means a lot, and we’d be happy to help with future projects. - Albert
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