floodandwaterpumps.co.uk Reviews 

Caveat Emptor!!! Do NOT use this supplier!!!
Bought a submersible pump online with spec of 100 l/m and auto demand. It delivers 30 l/m and has to be recycled every time. Reported this to the company - 1 email with full details and then asked to input it all AGAIN on their online form, then a second form to an unrelated testing company to “verify” the fault, oh and yeah please also pay all of the postage back for the faulty piece of junk we supplied.
You can’t talk to customer service as they operate a “ticketing system” and they “will try” and get back to you within 48 hours but only if you fill in their online form, so basically no customer service until you are luck enough to ask PayPal for help!
They will also try and argue that your consumer rights to reject faulty goods are subject to their decision to REPAIR A NEW PUMP!!!
Bad, non existent customer service - buy from a different supplier for your own peace of mind.

Further to the usual long winded word salad that is the standard reaction to the many criticisms on this site regarding the lack of customer service this company shows. Firstly they are not authorised distributors of DAB pumps,but are a second tier retailer via another authorised distributor, which until I spoke to DAB today I did not appreciate. Secondly we did start to cooperate with the process right up to the point where our consumer rights were being tacitly ignored and where we were expected to pay for the return of the faulty unit for “assessment” and when the company involved has no customer facing staff available to speak to on the phone (it’s a recorded message wit a get back to you in 48 hours message as long as you go online and book it!!) and their attitude to problems is so poor it is disingenuous to expect us to trust their opinion. Sorry to disabuse you of your obviously sincerely held belief that you can interpret the law any way you want and ignore the bits you don’t like, you can’t. DO NOT USE THIS COMPANY if you like good customer service.

As for their insinuation of uncooperative attitude they have choosen to ignore the fact that having sent a long a detailed email giving them every detail they needed we then at their request transferred it all to their online form, THEN completed a second form for a separate company (NOT DAB uk!) and that they have been informed that we are paying for the pump to be sent back to them via Royal Mail tomorrow which they acknowledged via PayPal - funny how that is interpreted by them as “uncooperative with their process, when that is the process!!
They have also been informed that having spoken to DAB uk we measured the output AT THE PUMP (so no distance or pipe size - another distraction) and it outputs 30 l/m instead of 100 l /m which they were told about in detail in an email and two forms but as is the obvious approach to customer service by this company is to delay, obfuscate and dissuade it is not surprising that their defence contains glaring factual inexactitudes.
The good reviews rarely needed customer service - ALL of the bad reviews did and that is no coincidence.

Easy to find products and excellent technical advice. Good to be able to discuss a project with people who know the business

Prompt and efficient service

To someone my age who isn't confident buying online it was a joy to be able to make a phone call and speak to a human being and not a computer. The person l spoke to was very knowledgeable about the item l was after and answered all my questions.

The item has been delivered when it was expected , l haven't had to unpack it yet , that's for tomorrow. Very satisfied with my treatment from this company.

Pump arrived on time and in good condition. Using it for the first time today it was easy to set up and is working well

Quick and speedy service and very helpful in resolving a problem we initially had.

Spot on service

Prompt dispatch, excellent communication and a great product.

Order , paid , delivered , super service

Fast efficient service

Purchased many items this last week. Always a very simple ordering system, no issues whatsoever.
A well recommended company.

Very speedy delivery prompt as stated. Left in exact area that I stated and I was kept up to date all the way through

I realised immediately after ordering that I'd forgotten something, with a few minutes to go before the order cut off time. I phoned and spoke to a human (itself unusual now), who amended the order straight away. Delivery was fast as per the web site, and the product excellent.

Help with selection of pump and super efficient ordering / delivery. It has just arrived!

Ordered and delivered within 24 hours, Exactly what I needed to complete the task.

Excellent same day dispatch of a large order. Very pleased.

The pump was packaged well and delivered promptly. I would like to have a little more advice on the necessary dimensions of the outlet hose pipe - for example, internal dimension?

This company provided me with an excellent Puddle Pump to enable me to clear excess rainwater from the bottom of my garden. Their online video was most useful.

The company answered all my queries. Kept me well informed on the progress of my order and let me know when to expect the delivery. Cannot give any details on the product as not yet delivered, but expected this week.

Would have been 5* but I missed a part of my order and was hit with a £20 min order charge when I ordered the missing part. Apart from that the service was excellent.