Flologic Reviews 301

This is an excellent product, preferred by CHUBB home insurance, especially for homes on Cape Cod. You need to hire an electrician and a plumber to install - this fact is not known until the plumber arrives and cannot install without installation of associated electrical. The remote access works well, and the mechanism can be paired with alarm systems. Get it!

Excellent set up and gives the homeowner the security of knowing that the home is safe from a water event

Amazing service and support. Polite, available and responsive!!

The over the phone crew never did get my installation working. After a few weeks, I had to leave the house unprotected for the winter season. Not very happy.

UPDATE 12/16/19
My plumber figured out that the new water regulator (placed on the system on the same day as the flologic) was defective.
Once replaced, our hot water pressure was restored to normal.
Only reason review is not 5 stars, is because I STILL can’t get the flologic hooked up to my WiFi even with tech support help.
Will try that again another day I think.

UPDATE 12/6/19
Since writing this review, I have spoken to someone in the company. He was very responsive and seemed sincerely to want to solve my problems. Some things still not working (WiFi connection, water pressure), but waiting on plumber to try to fix it next week.

Tips for Flologic:
App Update needed!
You need to be able to MANUALLY enter your network name and pw, not just allow it to be found, during set up. Some of us have more security than that.

Hardware Update Needed:
Would it KILL you to have an Ethernet port on the bottom so we can bypass all this unreliable WiFi stuff?🙄
Come on.
Will further update rating if the plumbers find the issue.
Stay tuned.

OG Review 12/2/19
Have had this thing for two months and I hate it. False alarms constantly.
But worst is the way it has affected our hot water. Showers are at a reduced level of water pressure, and if any other water is turned on at the same time, even a sink somewhere else, both the sink and the shower drop to half pressure and temp goes down.
Only on the hot water. If I wanted to take cold showers I’d be fine.
Previously, people could take showers at the same time without noticing any drop in temperature or pressure.
We have tankless water heaters.
I want to rip this thing out and say to hell with the money. So angry.

Oh AND it refuses to connect to my WiFi.
Good times.

I am going out of my mind. My water keeps shutting off and I can’t find any leaks . I’ve increased flow and bypass increased but it is detecting water and I’m at a loss. I just allowed the shut off and don’t know what to do. I have had a recent leak so worried. No sleep. Help. Turned humidifier low. Turned toilets off. It is very cold in NY. Have had the installer here - can't figure out why the timer runs and there is no water running - you can look at the water meter. This is issue is causing so much stress and worry - how you leave home?

Just had system installed. Can not get system to connect. Support says they think issue is with their server. Makes absolutely no sense to me that the app will not connect to the WiFi module unless the WiFi module connects to their server. Said to wait 24 to 48 hours and see if it connect. Message from App is credintials are not valid. Not a good start. Will update and change rating if appropriate. Certainly a bad start.

Update
Tried starting over and got system connected to the App.
Rebooted the WiFi system.
Deleted the App from my phone and reloaded.
Reset the FloLogic WiFi module.
Used the “Forget This Network” setting to delete both my home network and the FloLogic network from my phone.
Then went thru the process the only difference from previous tries was on the password input for my home network.
Previously could not get the keyboard to go away and started the sync process by hitting the enter key.
This time somehow got the keyboard to disappear and used the Next button at the bottom of the screen.
During the sync process the Connection light was blank.
And I pushed the WiFi button.
Not sure which of these was the magic dust.
Half way thru the 3 minute or so sync process the green connection light appeared.
At the end of the process got the same Credentials Are Probably Wrong message.
However after a minute or two got an alert saying all was connected.
And was able to see all the setting options etc.
It was not easy but got the APP installed
Now to figure out the proper settings and get the unit working.

I am going out of my mind. My water keeps shutting off and I can’t find any leaks . I’ve increased flow and bypass increased but it is detecting water and I’m at a loss. Last night it went off at 2:00am. I turned back on and the timer was not running. It then shut off at 7 am. I went through the same action and no problems until evening. I just allowed the shut off and don’t know what to do. I have had a recent leak so worried. No sleep. Help. Turned humidifier low. It is very cold in Detroit areA so I’ve even put down my 3 furnaces. HELP.

Thank you for your help. FloLogic stands behind the product. There is a learning curve to understanding the product. Once I master it all will be fine. I am impressed with the quick response and think I have it straight. The app is a must.

We installed the FloLogic in a vacation home at the strong urging of Chubb Insurance but have been very disappointed due to high installation costs, multiple false alarms, and minimal insurance savings.
Installation required:
-an electrician to install a grounded outlet next to the FloLogic valve
-a plumber to install extension piping because the valve was too large to fit in the space available in a newly constructed house
-an alarm technician to interface the unit with the home security system as required by our homeowner's insurance to qualify for what turned out to be a minimal reduction in our insurance premium.
We experienced multiple false alarms at the default settings which were especially difficult to deal with in a vacation home far from our residence.
The last straw has been further false alarms generated by an exterior motion-activated sprinkler installed to deter geese from landing on a lakeside dock, Our only options now are to further adjust the leak thresholds to a point that they may not actually provide protection, incur further plumbing expense by changing the piping supplying the external spigot, or living with a dock defiled by waterfowl.
Instead of peace of mind, this device has provided an ongoing source of annoyance to the point that it is now doubtful I would believe it if it ever reported an actual leak,

Flologic, Thank you for your quick response to our issues, hopefully with your help we can get the false alarms resolved.

We have been receiving false alarms with a newly installed system. Please contact me so that we can discuss.
Thank you
Marcel
207-415-0858

We have had this system for 9 years. It stopped woking and we couldn't get it to work. Flo Logic did it's best to help us. They sent us a part that was bad, but sent another part that fixed the system. We were able to do it ourselves, as we couldn't find a plumber in the Coachella Valley to work on the system . The only drawback is finding someone to work on this system.

This product is EXCELLENT! It saved me yesterday, as I was out all day and my hot water tank failed. Fortunately, the Flologic device shut the water off after only a few seconds. If I did not have the Flologic, I would have come home with a huge flood in my garage. Also, Chuck and the guys at customer service are THE BEST ! Wonderful product with super customer service. THANK YOU ! Mark

As a long-time FloLogic owner and fan, I was excited when the new CONNECT module became available that allows wireless (WiFi) control of one’s valve from anywhere in the world! I am please to report that it works exceptionally well, and the mobile app is outstanding! Beautiful, intuitive, simple, robust, and with a framework to support additional functionality in the future! The architecture of the system is also well thought out, because the system operates autonomously, too, such that if one does lose internet connectivity, your home or business is still protected. I highly recommend the FloLogic system and the new CONNECT WiFi module! (Note: Please DO contact FloLogic to ensure compatibility for older FloLogic models, such as the one I have.)

I had the FloLogic installed in May along with the FS-500 Flow Switch.
I also had it integrated with my OMNI home control security panel.

Everything is working perfectly. There was an issue originally with
a circuit board but it was promptly replaced. I also installed a 100 foot
extension cable. My only concern with it is that the end that connects to the
control panel was very unsecure - easy to break the wires if not careful.

All is working as intended - it discovered a toilet leak and outside faucet leak
immediately after installation. The FS-500 works perfect as well. It allows my
whole house humidifier to continue to fill its water reservoir and overrides the leak
detection system.

When the new circuit board is available to allow complete home control I will raise
my rating to 5 stars. I was originally told that would be end of June but to date have
not heard anything more about it. I know but my home security professional installer is
anxiously waiting for it because his demand for installing the FloLogic system will increase
if that is available.

The device is great and does everything it's supposed to. The big issue I have is that when I have talked over then last 2 years they keep telling me the app for the phone is almost ready. Now my emails inquiring about the app go unanswered. Very disappointing to have such a great product but not the connectivity everyone wants. There are a couplemdevices out there now that have the WIFI capability and will be switching my Flo Logic out with one of them

I've never had a plumbing issue in my house, so I don't know if it works or not. I've run tests and it did what it was supposed to do, so I guess that's a good sign. I installed version 1 when I built my house in 2001. A few years later, it just died. I replaced it with version 3. It wouldn't work. Customer service was able to help me find a loose wire while I was under the house on the phone with them! I re-attached the wire and everything booted up as it should. in 2012, we had an ice storm that knocked out my power for about a week. When the power came back on, I checked the system and found the battery was dead. I replaced it with a battery from FloLogic. A year later, that battery was dead. I replaced it with a battery from another source, A year later, that battery was dead, as well. A dead battery wouldn't be an issue except for the fact that when the battery dies, the system won't work at all. I contacted customer service and was told that the battery is actually the primary source of power and that the AC hook-up just provides a trickle charge to keep it charged up. Funny thing is, the included paper work and the website both refer to the battery as a "system battery for back-up power in the event of loss of A/C." So which is it? All I know is, right now there's a dead white box on my wall that will stay that way until FloLogic comes up with something better because I can't keep throwing money away on $35.00 batteries.

This is a fantastic product that every insurance carrier should require homeowners to own. It will save you from thousands of dollars worth of damage if you ever have a water line leak. It senses a consistent pressure drop for 2 minutes or 20 minutes depending on setting and then shuts off all water. It also helps find running toilets and dripping faucets. I have one in my primary home and one in my vacation home. It would be the first install in any new home I were to purchase. It maintains itself. Just change battery every 5 years or so.

Flo works for us. we discovered side options and looking for updates or more tricks to by pass when needed. we like the product and what it does. we also tried to pass on but $ seems to be an issue. drive on.