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Flixy Reviews 631

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the support team is helpful, professional, and quick to respond to queries. Many people appreciate the short wait times to speak with a live agent and the polite, understanding approach of the staff. The ordering process is often described as easy and straightforward, with a well-constructed website that makes it simple to understand what is being purchased. However, some people were dissatisfied with the product itself, mentioning that it did not meet their expectations or function as advertised. Issues such as difficulty navigating, slow performance, or the product not working with their existing devices were occasionally reported. Some customers also found the ordering process to be tricky due to multiple pop-ups for additional products, leading to a feeling of being pressured to buy unnecessary add-ons.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express disappointment, stating the product... See more

Order

Consumers find the ordering process to be ambiguous. While many reviewers report that ordering is easy and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the setup and navigation... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

During process of hooking up very difficult to navigate a nd shut off and on. Come to find out we all have Smart TV’s which worked great once stick was taken out. So found the expensive way we don’t... See more

Rated 4 out of 5 stars

Just ordered 3 fire sticks. Haven't received them yet, so can't review the product. However, I didn't like the multiple pop'ups during the ordering process to try to get me to order more products.

Rated 4 out of 5 stars

My purchase was not great but my experience with the support team has so far been good. They have responded quickly to my queries. My purchase was disappointing. I had already purchased once before fr... See more

Rated 4 out of 5 stars

I spent several hours trying to get it hooked up to the internet. I never got it hooked up. I do not know if it was because it was an apple device. I even followed the instructions that was sent to m... See more

Company details

Written by the company

Flixy TV Stick is a compact, plug and play device that instantly transforms any television with an HDMI port into a complete smart entertainment hub. Simply connect it to your TV and Wi Fi to unlock access to thousands of TV channels, streaming platforms, movies, shows, and apps in minutes. Designed as a cost effective alternative to traditional cable and multiple streaming subscriptions, Flixy TV Stick provides broad access to entertainment with a one time purchase and no recurring monthly fees. It offers access to a wide range of live channels, trending platforms, the latest movies and TV shows, and even built in games for the whole family. Flixy TV Stick is also a practical solution for upgrading older televisions. Instead of buying a new smart TV, you can quickly turn your existing screen into a modern entertainment center with smooth navigation and easy to use features. Compact, portable, and simple to install, Flixy TV Stick delivers convenient home entertainment without complicated setup or long term contracts. Enjoy flexible viewing options and instant access to digital content from one small device.

Contact info

4.1

Great

TrustScore 4 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

The product took almost 2 weeks to…

The product took almost 2 weeks to arrive and when it did arrive it wasn't what was advertised and it did not work

15 April 2026
Unprompted review
Flixy logo

Reply from Flixy

UPDATE

Hi Tray,

Thank you for this information.

After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.

If you have any further questions, please do not hesitate to contact us again.
____________________

Hello Tray,

What you described is not at all the level of service we aim for.

Your concerns regarding product quality are important to us, and we want to learn more about your experience with Flixy. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 4 out of 5 stars

Your customer "help" seems great

Your customer "help" seems great! The TV Stick is not as great. It was advertised as a cheaper option to steaming subscriptions. As it turns out, all it does is turn my already "smart" TV into a smart TV. It opens some doors to streaming but none of it is free or even cheap. I already have those same doors open on my TV so your device does NOT improve my television watching pleasures one little bit.

14 April 2026
Unprompted review
Rated 3 out of 5 stars

I"m on my Third survey

I"m on my Third survey. All i want is the instruction on how to send the products back.

15 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Denny,

Thank you for your feedback

We always process returns and refunds in accordance with the policy outlined on our website. We are eager to review your case in detail and assist you further. As we could not locate your Flixy order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 3 out of 5 stars

This TV stick did not meet my…

This TV stick did not meet my expectations

14 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Carroll,

We're saddened to hear that Flixy didn't meet your expectations.

Our record shows that you already contacted us in the meantime, and an agent has already sent you an email about your request.

We've assigned an agent to overview you case and make sure that everything goes smoothly from here.

Best regards,
Ron from Flixy

Rated 1 out of 5 stars

Flixy Stick

I ordered this item on impulse, however reading reviews on Trustpilot decided it wasn't what I expected so decided to return the Flixy stick in it's unopened box the next day upon receiving & within the stipulated returns policy of 30 days. Like other reviews I was offered several partial refunds emails which I declined. I am still waiting for this company to refund me.

14 March 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Sal,

Thank you for bringing this to our attention.

To maintain flexibility, we offer a couple of solutions to our customers when it comes to returns and refunds. This allows you to choose the option that best fits your situation. Rest assured, a full refund is always available and is processed in accordance with our return and refund policy.

Now, that said, we are eager to learn more what happened with your Flixy and assist you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 3 out of 5 stars

Don't like to be pressured into buying…

Don't like to be pressured into buying more than i have in my cart if I wanted more I would have put in my cart

13 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Andy,

Thank you for your feedback.

Our goal is to present available offers clearly so customers can make the most of their purchase. Any additional suggestions shown during checkout are entirely optional and can be skipped at any time. We appreciate you sharing your thoughts and will continue refining the experience.

If you ever need assistance, feel free to contact us at support@flixyshop.com.

Kind regards,
Ron from Flixy

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