flixbus.hr Reviews 26

Our experience with FlixBus from Dubrovnik to Split was unfortunately very disappointing, not because of the bus ride itself, but because of the way passengers were treated during boarding.

We booked directly through the FlixBus website and paid extra for reserved seating for our group of four. We arrived at the station about 50 minutes early, organized and ready to board. The problems started when the driver attempted to scan our boarding passes. He barely made an effort, then simply stated they would not scan. Instead of explaining the issue or trying to help, he would only wave his hands and speak in Croatian, refused to say a word in English.

What made the situation especially frustrating was that later during the trip, the same driver made multiple announcements about washroom breaks in very good English, so it was obvious language was not actually the barrier.

We then tried to get assistance from the ticket and information agents at the station, only to be told they could not help because we booked through the FlixBus website instead of buying locally. One of the agents even commented that the driver “speaks English if he wants to,” which honestly said a lot.

At one point it appeared we would not even be allowed to board because there were no seats available even if we wanted to buy four new ones. After further discussion between the driver and staff in Croatian, we were finally allowed on. There were no seats reserved for us despite paying and extra 3.69 Euro for each seat selection. Later, FlixBus refunded the seat selection fees, which we appreciate, but that does not change the overall experience.

As international travellers, we understand things can go wrong and language can be an issue. What matters is basic willingness to help people navigate the issue. Unfortunately, that was completely missing here. Future travellers should be aware that customer support on the ground may be extremely limited, even when issues arise from FlixBus’ own systems.

I intended to reschedule my trip, but due to a confusing app interface, I accidentally cancelled it instead. I ended up losing almost the full ticket value (€17+), receiving only a €3.50 voucher. Customer support only replied with generic messages and refused to consider the situation or offer any goodwill adjustment.

Overall, the process feels misleading and unfair. I expected better customer service and a more transparent system.

The only PRO (to add 1 star - 2 instead of 1 out of 5) is the affordability:
good luck trying to buying a 5-hour bus ride for around $15 in the US.
Everything else are CONs:
1. It was rather warm, almost hot in the bus 1/2 way of the 6-hr. ride (Zagreb - Split, Croatia) until I begged the driver at the mid-way stop to lower the temperature.
2. No promised WiFi on Zagreb-Split almost 7-hrs. road.
3. The Zagreb - Split ride took 6 hrs. 46 min. instead of scheduled 5 hrs. 15 min.
There seemed to be something going on at one intersection (not driver's fault, but it didn't make us happier).
4. The paid seat reservations were not honored.
We paid extra for desired seats on the Split - Dubrovnik, Croatia, ride, in order to view the enchanting beauty on the right-hand side, but a shrewd lady dropped in our 2 seats and lied that she too had those seats, and the driver didn't even bother to check her seat and call out her bluff and declared, No Reservations", and FlixBus refused to refund us the seat reservation extra charge, "Send us a proof."
Proof?.. How, go back in time and take a photo of that pushy woman sitting in our seats, or record a video of the driver's "No Reservations" announcement?
5. The driver was flipping his cell, phone and texting , and it made us very nervous on the mountainous road.
I gently and quietly pointed that to the 2nd driver, and he asked his partner, to which the driving guy replied to me, "It is work" but stopped texting.
6. At the stop the 2nd driver (partner) smoked right on the bus entrance step, and the wind blew all the smoke in the bus though the open door, and I had to ask him to move a step away from the door.
7. The lavatory/toilet condition was terrible: no paper, no water, and the cabinet shield/cover(?) was taped close, but it flung ajar/open, and there was no way to enter, so you had to hold it with 1 hand (if you could figure it out). Disgusting!
Very POOR SERVICE AND CUSTOMER CARE!
On their website they post pages of happy "Customer Satisfaction" reviews.
What Customer Satisfaction?...

Greškom na flixbus web kupio kartu Zagreb- Šibenik a trebalo mi Šibenik- Zagreb. Kad stiga na kolodvor vidim grešku, kupia novu kartu...pišem na chat korisničke podrške a i na emailove 5x, moli da mi ljudski prebace krivokupljenu kartu za 5 dana poslije da imam za povratak...doobio vaučer od 2.80eur jer da to u skladu sa politikom poslovanja firme....
Gospodo iz Flixbus, imati če te i Vi jednom u životu brigu na glavi i pogriješiti i znajte da ima Boga

Got by my mistake a online ticket from B to A, but need A to B. On desk buy new ticket. Writing customer service chat of flixbus and 5x emailing additionaly...asking not money back but vaucher to buy new flixbus ticket to comeback home in several days...got vaucher os 2.80eur...🙂‍↕️🙂‍↕️🙂‍↕️ with rest upto 14 somebody will buy a chocolate cake...wishing them long time on toillete

Company should have educated drivers instead of drivers which stops in the middle of the road to ask instructions from local people passing by. Very unpleasant ride due to super high temperature and driver wont turn off heating even he got asked nicely from several passengers. SHAME ON YOU FLIXBUS!!! NOT RECOMENDED AT ALL!! AVOID AT ALL COST

Terrible experience with this company during a trip with my family from Dubrovnik to Budba. The driver behaved arrogantly, and despite having purchased my tickets, he wouldn't allow me or my family to travel. The company should understand that they owe it to their customers and should fire these rude and ill-mannered people. I will never travel with this company again.

have been forced to use Flixbus Croatia during few years, as there are no other way to get from either Split or Zagreb airport to Skradin, where my boat is. every time is getting worse. Very rude and arrogant drivers, they have broken once my luggage handle, which have been on 100 flights... They do speak only few words in English, and look like some cargo truck drivers. also once they cancelled the bus 12 h before and it cost me to rearrange the flights to South America 1.5 K EUR.buses are very commonly late, some times almost an hour!!!!!! this is for 3.5 h trip.Horrible zoo

Avoid FlixBus as much as you can. Bus drivers are very rude to passengers. I was almost kicked out from the bus in Trogir just because I didn’t understand Croatian and they were totally unwilling to help, so I stored my luggage in the compartment for Split, so they made me get on the compartment to look for my suitcase while they were shouting at me. During this stressful situation I lost some very important personal belongings. I tried to contact an agent but they didn’t take my complaint so I just lost it. Awful situation in a foreign country.

Me and my friend were left stranded in Venice, causing a huge loss of money and time. Our ticket said that the bus leaves from stop C4 but in reality it left from several stops away from the location written in the ticket.

Their agent then lied that the bus left from C4, even though we had picture evidence of being at C4 15 minutes before departure. She offers 15 euros as a refund which we never got.

We then had to book a new bus to another city which we can prove left from another location than stated in the ticket, but luckily we made it. We also had to pay a hotel for the night and two more tickets for an early morning bus. None of these were offered to be refunded. Instead they lied that their radar shows the busses left from C4 and that our videos are useless.

They opened several incidents, but for months we didn't hear from them. Every time we tried to talk through their chat, they offered 0.98 cents, and when we asked about the 15 euros and incident numbers from the cases or to talk to someone else, they just closed the chat.

We are sending the screen shots, screen recordings as well as videos and pictures of our failed departures to the authorities, as flixbus is evidently unwilling to solve the issues.

Rude bus driver, Some of the customer service is rude, made me throw my food away. I think generally not inclined to use them again

The bus was 1:40 minutes late due to the closure of the Sv. Rok tunnel, so I missed the next connection from Zagreb to Budapest. We arrived at the Zagreb station at 2:42 PM and when I wrote to customer support they told me that the bus arrived on time at 1:00 PM. This is a big scam on the customer. I want to know how the bus will manage to arrive on time when the Sv. Rok tunnel is closed and the journey will be extended by almost 2 hours. Our company uses flixbus for 350 of our employees on a weekly basis, but after this experience as a business owner I will change the carrier.

Unfortunately, my experience with FlixBus was below all expectations. The bus we were traveling in broke down midway, leaving us all stranded. This is not only an inconvenience, but also the ultimate irresponsibility towards passengers who pay for a service that should be reliable.

However, I have to commend the drivers - they are the only bright part of this otherwise awful trip. Professional, patient and kind, they did their best to inform us and solve the problem, although they were clearly working under stress due to a situation that was clearly not their fault.

The question arises - how is it possible that FlixBus dares to send a bus that is clearly not technically correct on such a long journey? This is not only irresponsible, but threatens the safety of all of us!

Advice to all: think twice before booking a ticket with this company. If something goes wrong, the drivers are the only ones you can count on, but FlixBus clearly doesn't invest enough in the maintenance of its vehicles. Big disappointment!

I was notified by SMS and email that my ride will be late for 93 min. I checked the time of departure 15 min before the original time, and it stated the 93 min delay. However, the bus departed on time. The app didn't match the actual schedule, causing me to miss my bus. They denied my request for a refund. Customer service by phone is literally nonexistent. I don't recommend FlixBus. Oh, and I ended up missing my work because of it.

Doesn't give a refund even though I was eligible for a refund.

Driver is a maniac. He is so loud on phone, while all were sleeping. I am freezing in entire trip. When we had a small pause, I requested him to allow me to retrieve my jacket from my luggage, but he didn’t help, but he was helpful to ladies only. I’ve recordings of him which I’m happy to share

If you can avoid taking Flixbuss in Croatia - do. The way drivers treat passengers is just horrible. Starting from knocking on the window and waving them back from the front seats with an attitude that may make the most confident person feel stupid. That should be possible for drivers and flexibuss mark front seats as reserved for second driver? But it seams they are enjoying this “game”. And then they make difference in how they treat men and women. When the guy asked to drop him off outside main stops - they did. When I asked about the same they told me - yes in the start of the tour. In praksis they again waved me off the buss by literally using just the one word “off” with no further explanation on the closest main stop several km away. What makes it worst is that it happened at night, when it was 6 hours til the next buss and I had two kids with me. Even though I tried to remind them about their words in the start of a trip. With this information upfront I would of course by tickets to the later buss, that had a planned stop on its route at my destination point.
But again it seemed the drivers are unfortunately enjoying using and abusing the power they have.

The last thing you should be aware of is they don’t take card. You can pay only cash to drivers. Thought both tourist office and a guide told me that you can pay both by cash and card on the buss.

The reservation for the bus was made weeks ago for the bus from Zadar to Vodice at 14:00. Asked at the bus stop where it was departing from, the woman said the bus should arrive at platform 1, where we are waiting for it. After it didn't come for 15 minutes, I went to the counter again, only for the woman to call the driver and say "oh, he came on another platform and already left".
Great!
The woman transferred our reservation to the bus that departures at 16:00. We asked where, says platform 1 again. Are you sure? Of course, it is paltform 1!
16:00 It says on the application that the bus is 17 minutes late. OK, not terrible.
16:20 there is no bus.
16:30 there is still no bus. Back to the counter. The woman has no idea where the bus is. She calls the driver. Still has no idea.
Another woman arrives: "Ah, that bus left a long time ago, you have to follow it yourself where it departures from and when it leaves".
Really????
At 16:40 the app says that the bus should already be in Sukošan at 16:39.
Just by chance, we see a FlixBus entering at Platform 2.
Our bus to Vodice!!! Full like a fish can, we can forget the reservation because the driver shouts "quick, quick, I'm late" and he is not interested in our reservation. We sat where there was room, luckily we found the last two separated seats.
Conclusion: Never again!!!
Here no one knows when the bus arrives, where it will stop, when it leaves, if there is room and you can forget about the paid reservation.
Customer service, of course, is non-existent. "Send us an e-mail and we will get back to you as soon as possible“. I needed suport now, not an answer in a few days.
Disaster from the company!

Today i had the worst experience i ever had with FlixBus "N884 Antwerp Rooseveltplaats"!!!
On my trip from Graz to Munich, the bus was full with Croatian passengers, there were two drunk passengers who brought a bag of beers on the bus. They were loud, disruptive, and started provoking other passengers, including myself.
Despite the obvious disturbance and the fact that I was directly targeted, the bus driver did nothing to address the situation or ensure the safety and comfort of the other passengers. It was incredibly frustrating and unacceptable that FlixBus allowed this to happen. I felt unsafe and disrespected throughout the journey. This kind of behavior should not be tolerated, and I hope FlixBus takes steps to ensure it doesn't happen again.

I booked a trip from Rijeka to Zagreb, but the bus did not arrive. I had to buy other tickets (a different company)m and we missed our transport in Zagreb.

I contacted the customer service, but they refused to reimburse me. They are claiming the bus went as scheduled, which is a lie. The ticket office employees told me the bus was late. Then they said it left at 14:30 (we came 20 minutes earlier than the scheduled departure time). No one knew what happened as apparently, Flixbus do not tell them anything, they just 'come and go'.

We were there until 15:55, and the bus STILL did not arrive. This is not the first time there have been issues with Flixbus, but this one takes the cake. I want my money back.