FlixBusReviews 

Have used the company numerous times and my experience has always been great

Very disappointed with my recent journey. This is now the second time I have experienced rude and unprofessional behaviour from a Flix driver.

During the trip, there was a driver change in Northampton. I was briefly on the phone speaking to my son, who has special needs, and the call lasted only a few minutes. I was not being disruptive, aggressive, or causing any disturbance to other passengers.

The driver approached me and told me to get off the phone or move to the back of the coach. I explained that I had paid for a front seat and wished to remain in the seat I had booked. The driver's response was completely inappropriate. He threatened to stop the coach and remove me from the bus, despite the fact that I had done nothing wrong.

I found his attitude intimidating, disrespectful, and completely lacking in customer service. As a paying customer and working professional, I do not expect to be spoken to in such a manner.

The most disappointing part is that this is the second occasion I have encountered rude behaviour from a Flix driver. One bad experience can be an isolated incident, but when it happens more than once, it raises concerns about the standards of customer service being provided.

I expect passengers to be treated with courtesy and respect. Unfortunately, that was not my experience on this journey.

Im never travelling with flix ever agaln.

Curat ,confortabil ,direct fara griji.
Dotat cu prize verry good!!

First time we used it. Hopefully it's good or better than national express.

Will be followed by another review.

The ease of booking

Easy to book.

Quick booking service and user friendly

Booked a bus to London and back because it was cheaper than the train, and now i see why.

Arrived at the stop at 6am for a 6:15 departure. Waited around til 6:20, no sign of the bus. Couldn't use the live tracker due to no signal. Got talking to other people waiting and guess what?

THE BUS HAD LEFT THIRTY MINUTES EARLY.

Absolutely baffling lack of regard for customers. Had to get a last minute train at great expense.

I'd prefer to hitchhike than use these clowns.

Helpful website

Easy to book

Very easy as well as affordable.

Quick and easy

Awful company. Bus left without letting anyone board for absolutely no reason, no refund, explanation, no solution offered. This was my first experience after hearing only atrocious things about them, and I booked a FlixBus as it was the cheapest (next time I will pay more to actually receive the service I payed for).

Even the bus station employees told me that they’re a terrible company and that they’re not surprised the bus left without boarding anyone when I asked for assistance.

You should know that if they make a mistake they DO NOT offer refunds to you. Absolutely appalling mockery of public transport. Greedy, careless company that doesn’t care the slightest about their customers. All the things I’ve heard were correct.

The survey on their site is completely biased and only asks you to rate e.g. the location of your stop instead of FlixBus’s actual performance of the service, so their positive reviews are absolutely not reflective of people’s experiences. I will never get a FlixBus again, they somehow managed to lose a customer without me even stepping foot on the bus. The money I spent makes a big difference to a low-income person such as myself, FlixBus is appalling.

Avoid FlixBus at all costs.
This was my first experience with FlixBus, and it was one of the worst travel experiences I have ever had. Our coach arrived at its destination more than 3 hours late, yet throughout the journey there was virtually no communication, no accountability, no apology, and no compensation offered.

The most concerning part of the experience was when passengers were left behind at a station while the coach was taken away to be refuelled. We were told the bus would return in 15 minutes. Instead, we were left waiting for approximately 40 minutes with no updates, no explanation, and no member of staff taking responsibility for keeping passengers informed. Our luggage remained on the coach, leaving many of us worried about whether the bus would even return.

At that moment, I genuinely felt stranded.

When I approached staff to ask for an explanation, I was met with a rude and dismissive attitude. The response I received was: "It's not my fault the toilet was blocked and there was traffic." As a paying customer, that is completely unacceptable. The cause of the problem is not the passenger's responsibility. Professional companies communicate, apologise for delays, and treat customers with respect. FlixBus did none of those things.

I understand that traffic, mechanical issues, and unforeseen circumstances can happen. What I cannot accept is the complete lack of customer care, poor communication, and unprofessional attitude shown throughout the journey.

If you value reliability, professionalism, safety, or peace of mind when travelling, I strongly recommend choosing another company. A delay is frustrating; being left uninformed, dismissed, and wondering whether you have been abandoned is something else entirely.

Based on this experience, I will never travel with FlixBus again, and I would strongly caution others before booking with them.

Waiting on the 090 Edinburgh to Glasgow, was at Newhouse 12.10 hrs bus due 12.25 hrs never turned up.
Now waiting on the 12.55 hrs.
It seems to be a regular thing now