Fraudulent company
Purchased Houston flight June 14 for Sept. 4 through Flight to Joy MD. The ticket was cancelled without notice. The airline confirmed the cancellation. Despite repeated calls, the agent never provided a valid ticket or resolution. Agent was rude, tried to gaslight me and don’t trust they will issue a refund either. They’re a fraud company.
Reply from Flighttojoy
We sincerely regret the inconvenience and frustration arising from this matter, and we understand the concern that a disruption to your travel arrangements may cause.
For the sake of clarity and transparency, we would like to confirm that the refund relating to your booking has already been initiated from our end. Due to an unforeseen processing issue affecting our banking/payment channel, the refund may require approximately 30–45 business days to be fully processed and reflected through the original method of payment. We recognize that such a delay can understandably cause concern, and we sincerely regret any uncertainty this may have created.
We take our customers’ payments, bookings, and concerns very seriously. We remain committed to handling this matter responsibly and ensuring that the relevant transaction and refund information is properly documented and communicated.
If you would like us to provide the supporting details, please contact support@flighttojoy.com and include your booking reference number. Upon receiving your request, our team will review the booking and provide the relevant refund information, transaction details, and supporting documentation available from our side.
We respectfully ask that the matter be reviewed on the basis of the documented booking and refund records. Our objective is simply to provide complete clarity, address your concerns professionally, and bring the matter to a satisfactory conclusion.
We sincerely appreciate your patience and the opportunity to clarify the circumstances surrounding your booking and refund.
Warm regards,
Paul Smith
Manager – Operations
