Bestfaredeal Reviews 371

I wish I had googled them before ever purchasing my flight tickets with them. I had the same experience as some described in the reviews.

The flight booking numbers kept being canceled for non payment and instead of providing a legitimate confirmation number when I asked for one, they kept asking me wait for a month a half and they "promised" everything would be okay LOL. Funny thing is that I had to ask for the booking numbers in the 1st place.

Worst of all of this is that they used my credit card info to book 2 flights from another airline than the one I booked and was supposed to travel with. I only found out after investigating 2 unfamiliar charges. When i asked about it, they kept dismissed and kept dodging. And finally, icing on the cake, they said they couldn't cancel my pending reservation (which logically wasn't even completed in the first place).

STAY AWAY FROM THESE SCAMMERS

Awful!! The only reason why I'm giving one star is because I can't give 0. I purchased plane tickets with them I sent them money and received a booking reference. 3 days later the booking is gone. When I called AirFrance they said reservations were made but they never actually received a payment for those tickets. I called bestfare and they said they would get it resolved I had to constantly call and check with them that they are doing something. We ended up receiving tickets however when I called AirFrance they said they didnt get any payments from the travel agency therefore we only had reservations. I spent the whole day on the phone with bestfare and they kept telling me in one hour they would resolve the issue then by 12 pm then by 5 pm etc etc then again Peter assured me that tickets were issued and that the reason why the airline said there weren't was because they were discounted tickets. Then I asked are you sure that if I go to the airport with those tickets on the day of departure I would get in and Peter promised me that yes there would be no issue. So the same day I decide to go to the airport and see for myself. As expected there were no tickets issued even tho Peter said he personally talked to AirFrance. I told them and they tried to tell me that I got scammed by AirFrance (???) then I got a random AirFrance employee to talk to them and then they finally listened. The manager then told me that by tomorrow 6pm (which would be a saturday) I would either get a refund or tickets. I of course received neither. Saturday I called them at 8 pm and they tell me that Sunday by 12 I would get new plane tickets for another date or a refund. Sunday by 2 I call them and ask for a refund they tell me that the refund department doesnt work on weekends when I ask them then how come i was promised a refund on saturday and sunday they were just avoiding the question. Monday I spent the whole day on the phone fighting for a refund mind you one guy told me it would take 24 hours to get my refund another guy told me it takes 48 hours and another one said it would take 10 days. Throughout the whole experience I had to call many many many times and every time they would say they would call me back they wouldn't if you are not on their ass and dont take the initiative to call them they wont do it. For very small things they kept giving me absurd time frames that they would not honour or tell me to call back at a certain time to talk to a certain person and when i called they would tell me that the person is on break or not working. Btw i never got the refund and ended up calling my bank and they contested the charge thank god.

If I had listened to Peter and all his coworkers I would have packed my luggage told my family i was coming and gone to the airport only to be told i dont have real tickets. They should be ashamed of themselves the only thing they had to do was pay for the tickets but they prefered buying time and telling me to wait.

We book online for a flight and receive the website confirmation of booking.
5 days later, I receive a phone call from a woman with a barely audible voice asking if I still want the flight. I answer: Why wouldn't i want it? I booked it with you guys so expect to go.
The woman replies that she is sorry and wishes me a good day.

I got suspicious so I called the airline the next day and they told me we were not booked on the announced flight, but that there is still room in it.

I tried to reach customer service by phone and they have no one available ever. Tried 25 times over 3 hours.

I beg all of you guys not to trust these folks with your hard earned money. You will get scammed. I purchased my tickets from these guys in good faith on February 2nd. They told me that one of the transactions we did failed due to a “technical glitch.” So we would have to do it again. However they took $2,900 for one of the transactions. The failed one was supposed to be refunded. This would take 14 business days which was odd - I’ve never seen a refund take that long. In any event, I waited patiently and followed up with them numerous times around the proposed date. Then when 14 business days came around, they apologized again and said that I wouldn’t be able to get my ticket yet due to the airline. I had to press them and follow up numerous times for a firm date to get my e tickets. They told me March 2. They guranteed it. I waited again. Then when March 2 came around, i still got nothing. I spent my whole work day calling them, and they didn’t answer. However, they emailed me saying “they would look into it.” Conveniently, all of their representatives were “unavailable that day” via phone. They continued to email me vague statements but ignored my calls. After a month of waiting, stress and follow ups, I gave up and disputed the transaction with my bank as fraud. I warned them that I would take legal action and do the above with my bank and they still took no steps. The next day, they emailed me asking for a call. I tore them apart over the phone and not once did they say I shouldn’t have complained or offer to refund me or give me my tickets. Everything is documented via email.

My point is, I know the cheap numbers may entice you, but don’t fall for it. That’s how they get you. Don’t trust these scammers with your money. As a reference, I re booked my tickets with Flight hub and got the SAME PRICE and got my tickets issued IMMEDIATELY, which is how it should be.

To top it off, their reps barely speak English and they also lie about being available 24 hrs when they are not. Please don’t make the same mistakes I did.

This company is a scam. No returned phone calls. I spoke to Jack a supervisor who said he would cancel the request to the airline. I booked the flights on January 15th. I did not receive any flight tickets. It is February 26th and still no resolution. Cancel your credit card!
The sales staff speak very softly and are difficult to understand. A horrible experience. Don't waste your time.

I bought 2 tickets on october 25th for a flight january 31st with my girlfriend. I never received my ticket and had to buy full price tickets. We are february 23rd and I still havent received my refund. I've called them in october november and december to have my tickets and they always told me call back later. The day before my flight I call again, they say there is a problem with my reservation and they can't provide me any tickets, a refund process has been initiated and that the refund will be done within 15 business days ... I will never book with them ever again and I hope reading this will change the mind of people that want to use bestfaredeal. I will engage process with court and try to have justice. I have experience unecessary stress, it impacted me financially and created conflits in my relations relationship with my girlfriend.

Very polite serve in french vers appreciayed

Très mauvaise expérience avec cette compagnie. Après avoir reçu un e-mail de confirmation et un billet, j’ai découvert dix jours plus tard que la transaction n’avait jamais été effectuée et que le numéro de réservation était invalide. Après plusieurs tentatives de contact, j’ai reçu un retour d’appel plus de 12 heures plus tard d’un agent dont l’accent rendait la communication difficile. N’ayant plus confiance, j’ai annulé ma carte et acheté le billet directement auprès de la compagnie aérienne. Le service client est inacceptable.

Terrible experience with this company. After receiving a confirmation email and a ticket, I discovered ten days later that the transaction had never gone through and the booking number was invalid. After multiple attempts to contact them, I received a callback more than 12 hours later from an agent whose accent made communication difficult. Having lost trust, I canceled my card and purchased the ticket directly from the airline. The customer service is unacceptable.

I had to wait longer than I should have to get what was promised to me. No one told me exactly what i was expect for . I was anxious and i wanted to call the police.
Antoine Doubois was polite .

There was some issues with my flight but I had a very helpful associate Daizy Ortiz who helped me find a solution that worked for me

SCAMMM! run! after buying with them, I found a better flight on another site and asked them for a refund and they never gave it back. had to call my bank to dispute the charges on my credit card.

This ticket guy, Sam, is a complete scam. I bought tickets in October for a February 12th flight. He initially booked flights without payment, which then got canceled. He promised a full refund by Tuesday evening after telling me on January 31st that the ticket was canceled by Australian Airlines. When I followed up, he changed his story, claiming he found another date for February 17th. He just keeps making excuses and has wasted both my time and money. Definitely avoid this person.

-they are not accredited by the Better Business Bureau.(BBB)
-they use a @gmail.com for their email address
-fake address for Maryland USA (empty field/UPS Store)
-they are supposedly located in Maryland USA but they don't have a toll free phone number for North America
-most of the travel agents have a heavy accent but western names (one of them had the name of a vampire)
-they pressure you into paying more than what you had initially agreed to pay for (they bombard you with multiple phone calls within a very short lapse of time) and they create a false sense of urgency: you must give them an answer quickly or the price of your ticket might increase again. I was told that my airfare was more expensive because the airline company had supposedly forgotten to book my return flight.....
-they act like they are defending your best interest ( eg " i talked to my manager and he agreed to send you your e-ticket in one hour", i never got the e-ticket).
-take your time before agreeing to anything whether it's over the phone or by email and before giving them your credit card number. If needed, block your credit card and stop answering their calls and take some time to think about it. Be smart.
-they don't send you the new invoice nor the new receipt with the new price that you will be paying. Even if you ask for them.
-they don't send you your e-ticket.
-they don't answer your emails.
-they have a ready-made answer to all of your arguments.
-they keep on telling you that the refund has been issued or will be issued today, tomorrow, in 7 days, in 30 days, in 90 days...(you get the picture). They tell you that it can take up to 90 days for the refund to show up on your bank statement. Be careful because most banks give you 90 to 115 days to report the scam and refund you the money that was stolen from you. Act quickly or you'll lose your money.
-they don't refund the ticket as promised
-It's very hard to get real answers, you are either told that Accounting is closed or that the person you should talk to is not in the office or busy serving another customer or they transfer you to what seems to be a call centre (not located in North America) or they say they will get back to you but they never do or they ask you to call back in a couple of hours or they hang up on you or they tell you that they are new on the job and therefore don't know how to answer you.
-Beware, you end up paying a lot of money on long distance calls.
-they mislead you yet talk to you in a very professional, very polite and very submissive way and they all have the same modus operandi. It's a well oiled machine.
-saving a little bit of money is definitely not worth the trouble. Don't do business with them: plus come to think of it, the deal is too good to be true. Right? Again, be smart.

PLEASE get your ticket directly from an airline company or from an established travel agency and save yourself a lot of future headaches.

I have a very good experience booking with Clara

Thanks for your good work, nice and efficient

I like your voice

SCAM SCAM SCAM, Click bait
I paid for a ticket for a California family trip on October 14th,for a December 23rd trip even after they jerked up the price after I paid for the ticket (reason was the one that I paid for initially was a discounted price), I still agree to pay the difference. They gave a bad reservation # that is not ticketed, but upon confirming from the airline, they said bestfaredeal never paid for the ticket, even after several weeks of withdrawing the funds from my card. I made many calls to them and they assure me that they will issue an eticket before my travel date.
Well, I checked the reservation on the 16th of December, and it is not working, and when I called bestfaredeal, they said they cant get the ticket and they have cancel the reservation. This is a week to my family travel, and no cancellation email from them, plus price for my group is gone from around $1600 to little over $5000. Now, we cant afford the new air ticket cost. This is my story, and I do not think any customer should go through this. This business should not be in operation in Canada, and the more we can review about them, the better it will help other consumers from this click bait scam. I am not sure of how to tell my young children that we are not going to make the trip any longer.
Believe their phone agents at your own peril.

This is a scam website with zero customer service satisfaction. They booked me a flight with no ticket number and promised multiple times to provide the ticket number 10 days before departure date, I checked back with them 15 days before boarding, found out they cancelled my tickets without even letting me know. They said they will issue a refund but too late as prices went up already more than double. So disgusting and irresponsible people😡

Hello,
I would like to report an extremely negative experience with BestFareDeal. I paid for a flight ticket but never received the ticket. They sent me a booking confirmation, and just a few minutes later, the booking was cancelled without any explanation and without providing what I had paid for.
I consider their way of handling this situation completely unacceptable and deeply dishonest based on my experience. I demand immediate action regarding my complaint and a full refund without delay.
This situation is unacceptable, and I expect my statement to be taken very seriously.

BEWARE-THIS COMPANY IS A SCAM
I was very recently scammed by a travel booking company out of $4000. I believe this company goes by the name ‘Best fare deals’ / ‘vflyus’. However on asking them what their company is called they would say ‘Flight services’.
They started calling me constantly from the minute I accessed their website to book tickets to fly from USA to Australia to visit family.

I am sure they use fake generic names and has Indian accents.

They would consistently call me everyday until I transferred over the money to them via Apple Pay (to multiple phone numbers) and Western Union to a personal account. I should have sensed that scam however they would send to me Conformation codes which I would verify via the airline website, which is why I believed them. I am unable to do a charge back as I completed these transactions the way I did.

A week prior to my intended date of travel, I was informed by them that Qantas was unable to provide me with a ticket as the price had increased significantly. They then advised that I would get a full refund. Since then I have been calling them almost everyday and everytime I am being told that I will have to wait 10-15 days (mind you I have already been waiting 3 weeks for my money).

This is a learning for me and a warning to whomever reading this- VFLYUS, FLYUS, BEST FARE DEALS, FLIGHT SERVICES are a huge SCAM. Do not fall for them.

Update- November 2025
Whilst trying to contact this company to get my refund, Elena/ Stella/ Anna (all of which are the same person) put me on hold for nearly 3 hours and i still dont have my money.
I have spoken to James, Nick, Clara, David, Brian, Max, Elijah and all these people are indian people and blatantly lie to you about solving all your ticketing problems within 24 hours- again LIES.