Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff thank you Phillip.
Very nice experience helpful people happy to be deel with this guys
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Nafees,
Thank you for your kind feedback!
We are really glad you had a nice experience and found our team helpful. It was a pleasure assisting you, and we look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Seamless booking experience with Dave at Flightoffice.co.uk
I cannot recommend Dave from Flightoffice.co.uk enough. He helped us secure tickets from London to Toronto for this weekend—a tall order given the short notice and peak holiday rush. Dave was incredibly patient and diligent, taking the time to present every available option rather than just rushing us into a booking. His industry knowledge turned a stressful last-minute request into a seamless experience. 5 stars.
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Srivatsa Govindarajan,
Thank you so much for your wonderful feedback!
We are delighted to hear that Dave was able to support you with such a time-sensitive booking and make the process smooth and stress-free.
We are glad everything worked out for your trip to Toronto and wish you a fantastic journey. Thank you for choosing FlightOffice!
Warm Regards,
Customer Relations Team - Flight Office
Do not use FlightOffice
Do not use FlightOffice. They said they would process a refund within 12 working days. It’s now been nearly a month and they still haven’t done so, and customer service do not respond to emails.
12 November 2025
Unprompted review
Reply from Flightoffice
Dear Christian,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Great staff
I had a bit of an issue so I called flight office. The first respondent said to me that I'll be contacted in 10mins. In less than 5mins, Adam called me and he was very friendly and professional. Highly recommend their services
14 December 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your feedback!
We are glad Adam got back to you quickly and handled the situation in a friendly and professional manner. We really appreciate your recommendation and are happy we could assist.
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Omar,
Thank you for your kind feedback!
We are glad to hear Sean provided very good service. We really appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Spoke with John
Spoke with John, there was an issue with my booking an he resolved this in great time, and made this a painless situation. Highly recommend!
13 December 2025
Unprompted review
Reply from Flightoffice
Dear Thomas,
Thank you for your kind feedback!
We are delighted to hear that John was able to resolve the issue quickly and make the process smooth for you. We truly appreciate your recommendation and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Bait and switch - Avoid
I booked a flight via Google Flights at the advertised price and paid in full.
The company often advertises the lowest prices to lure customers in, but after payment I was contacted and told the price had increased. It felt like a classic bait and switch.
I was also pressured to change my flight dates. When I declined to pay extra or change the dates, I was promised a refund, which never materialised.
Best to avoid this company.
Update
As of 24 February 2026, Flightoffice has not contacted me further or issued the promised refund. I have received no resolution directly from the company.
My credit card provider has now stepped in and recovered the full amount through their dispute process, and I have been refunded in full via my credit card company.
It is disappointing that this matter had to be resolved through my card provider rather than directly by Flightoffice.
3 December 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Mary was amazing and helped me to get a…
Mary was amazing and helped me to get a flight with a shorter lay over at lightning speed. thanks so much to her!
13 December 2025
Unprompted review
Reply from Flightoffice
Dear Ellie,
Thank you for your kind words!
We are delighted to hear that Mary was able to help you find a better option so quickly. We will be sure to pass on your appreciation to her.
Wishing you a smooth and pleasant journey, and we look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
Good experience
Good experience. Dave Smith helped to resolve an issue and get me a better price
12 December 2025
Unprompted review
Reply from Flightoffice
Dear Anon,
Thank you for the feedback! We’re glad to hear Dave was able to resolve the issue and help you get a better price. We look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Was very prompt and helpful
Was very prompt and helpful. Thanks flightoffice and Adam for being good at your job.
8 December 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you so much for your kind feedback!
We are delighted to hear that Adam was able to assist you promptly and provide the support you needed. We truly appreciate your trust in FlightOffice and look forward to helping you again whenever you need us. Safe travels!
Warm Regards,
Customer Relations Team - Flight Office
Cherry is very good in customer service…she is brilliant
Cherry is very good in customer service with friendly and professional manner. I am very pleased with her service. She is simply an angel.
12 December 2025
Unprompted review
Reply from Flightoffice
Dear Miss Xue,
Thank you so much for your wonderful feedback! We are delighted to hear that Cherry provided you with such friendly, professional, and caring support. She truly is exceptional, and we will be sure to pass along your kind words.
We are grateful for your trust and look forward to assisting you again whenever you need us!
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Agata,
Thank you so much for your wonderful review!
We are really glad to hear that Mary was able to assist you quickly and get everything sorted. Your feedback means a lot to us.
If you need any further help, we are always here to support you.
Thanks again for choosing us!
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Jasper,
Thank you so much for your 5-star review!
We truly appreciate your kind words. Adam will be delighted to know his support made your experience smooth and enjoyable. If you need any further assistance or have future travel plans, we are always here to help!
Warm Regards,
Customer Relations Team - Flight Office
My experience was genuinely outstanding…
My experience was genuinely outstanding from start to finish. The service was smooth, fast, and handled with complete professionalism. I felt valued as a customer because everything was done with care, attention, and a friendly attitude. Communication was clear, support was readily available, and every step exceeded my expectations.
Overall, it was a hassle-free, comfortable, and enjoyable experience — exactly what great service should feel like. Highly recommended!
If you want it tailored for a specific place, job, person, or service, tell me the details and I’ll rewrite it perfectly.
11 December 2025
Unprompted review
Reply from Flightoffice
Dear Miss Kaur,
Thank you so much for sharing your wonderful experience! We are truly delighted to hear that everything—from communication to support—felt smooth, professional, and hassle-free for you. Providing attentive and friendly service is exactly what we aim for, and it’s great to know we exceeded your expectations.
We sincerely appreciate your recommendation and look forward to assisting you again whenever you need us.
Safe travels and thank you for choosing us!
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Bobby,
Thank you for your review! We are glad to hear that everything was handled promptly and smoothly for you.
If you ever need any assistance in the future, we are here to help. Safe travels!
Warm Regards,
Customer Relations Team - Flight Office
Sean was very courteous
Sean was very courteous. I was frustrated but Swan was patience and gave great customer support.
11 December 2025
Unprompted review
Reply from Flightoffice
Dear John,
Thank you for your review!
We are glad to hear that Sean was able to support you with patience and courtesy. We truly appreciate your understanding, and it’s great to know he could help turn a frustrating moment into a positive experience. If you need any further assistance, our team is always here to help.
Warm Regards,
Customer Relations Team - Flight Office
Ricky was super helpful and dealt with…
Ricky was super helpful and dealt with my ticket and luggage
11 December 2025
Unprompted review
Reply from Flightoffice
Dear Babak,
Thank you so much for your kind review! We are really glad to hear that Ricky was able to assist you and take care of both your ticket and luggage smoothly. Your positive experience means a lot to us.
If you need any further help with your travel plans, we are always here for you!
Safe travels ahead!
Warm Regards,
Customer Relations Team - Flight Office
Mary was helpful
Mary was helpful. I had a similar experience with flight unavailability after booking via Google flights. But Mary helped out with securing an alternative (and shorter, more convenient flight), but on different days. Good customer service from her. Will be back again.
10 December 2025
Unprompted review
Reply from Flightoffice
Dear Ayo,
Thank you for your feedback!
We are glad to hear that Mary was able to assist you and help secure a more suitable alternative despite the initial unavailability. We understand how frustrating such situations can be, and we appreciate your patience throughout the process.
Your kind words mean a lot, and we are delighted that Mary’s support made the experience smoother for you. We look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
Most Efficient Agent - Ricky!
Ricky, the agent, was kind and helpful, This is the fastest way I bought tickets for the family. He could tell me exactly what I was buying and helped me completed the purchase with ease. Thumbs up Ricky!
11 December 2025
Unprompted review
Reply from Flightoffice
Dear Ida,
Thank you so much for your wonderful feedback!
We are delighted to hear that Ricky provided you with friendly, clear, and efficient support throughout your booking. It’s great to know the process felt smooth and easy for you and your family.
We truly appreciate your recommendation, and we hope to assist you again whenever you need us. Safe travels ahead!
Warm Regards,
Customer Relations Team - Flight Office
Avoid at all costs
Avoid at all costs.
Booked online only to be told that they have not got the fare available and I was asked to pay another £300 before issuing the ticket. Even though to this date they are still falsely advertise the same fare.
Proceeded with the refund and I am still chasing them for my money after 2 weeks.
29 November 2025
Unprompted review
Reply from Flightoffice
Dear Ronald,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
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