Flight Centre AustraliaReviews 

27,811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized advice and efficient handling of their holiday arrangements. Reviewers often mention that the company's service ensures everything goes like clockwork, from flights to accommodation, leading to flawless and enjoyable holidays. However, some customers also noted issues, such as being booked on incorrect flights or having hotel reservations for the wrong number of people. A few other people also felt that customer service was unhelpful or slow when trying to make changes to bookings, with some experiencing errors in their travel plans. There were also instances where outdated passenger information led to issues due to incorrect details on airline tickets.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the ease and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers praising the helpful and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren from Cockburn Gateways has been extremely helpful firstly organising an amazing trip for us then unfortunately we had to cancel for medical reasons. She went above and beyond to help us claim b... See more

Company replied

Rated 5 out of 5 stars

A shout out to Anna R at the Blacktown office who did an amazing job at helping us out yesterday. She listened and provided options. She answered all our questions and found options that worked for us... See more

Company replied

Rated 5 out of 5 stars

Ellen, Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years. Every detail was clear, simple and flaw... See more

Company replied

Rated 5 out of 5 stars

Efficient, prompt and friendly service by consultant Ben Chidgey who found a tour that matched our requirements exactly. Had it all sorted, booked and confirmed in a matter of hours. Was very impres... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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4.6

All reviews

(27,811)

2,636 reviews in the last 12 months

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Rated 5 out of 5 stars

Jorgia at Warwick WA was extremely…

Jorgia at Warwick WA was extremely attentive and helpful in planning our Japan trip

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Great service!

Lucas at Bondi Junction went above and beyond to make sure that my son would get the perfect family reunion in France.

After, my initial flights booked online were cancelled, I decided to go to Flight Centre to find a replacement.

My son's name contains a hypen and an apostrophe. He also has four middlenames. It is always a bit tricky to know what information to put when booking a flight.

Lucas phone the airline to clear that for us. He was exceptionally helpful overall.

2 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Alfina has gone above and beyond in every way!

Alfina has gone above and beyond in every way.
My Trafalgar tour was amazing and a big thank you to our Director Kevin.
All the women at Baulkham Hills are lovely and happy to help with anything I need.

10 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Travel Agent Karl Rosenberg

Our TA Karl, was quite professional and friendly at the same time. Made the process stress free. Explored various options and presented them to me in a structured manner. I booked the cruise and smooth sailing.(pun intended). Great customer service and quite knowledgeable.

26 June 2026
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Reply from Flight Centre Australia

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Emily in Ashburton provided outstanding…

Emily in Ashburton provided outstanding service - always prompt , efficient and friendly!

30 June 2026
Unprompted review
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Reply from Flight Centre Australia

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Steph was amazing

Steph was amazing, so helpful with our flights, ferries and hotels. We will keep going back

26 June 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I wasn’t sure what I needed but Luc…

I wasn’t sure what I needed but Luc guided me through everything told me my best options. Also continued to help after sales sort out extra luggage

26 June 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Bateau Bay Flight Centre…

Tulane from Bateau Bay Flight Centre spent a lot of time with us getting all the information she needed to help us plan our holiday of a lifetime. Still in the process of sorting out, and lots of decisions still to be made, but so far so good. She is very lovely, patient and knowledgeable. Thanks Tulane 😊

24 June 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Tyrone at Glen Waverley flight centre…

Tyrone at Glen Waverley flight centre was excellent in securing our premium economy seats to London. He even said he would keep checking to see if he can get us better seats if there is a cancellation.

26 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Jenni made it simple for us

Jenni made it easy for us when we booked a short cruise. She was professional, friendly and happy to answer any questions, responding really quickly to provide the information we required.
She took all the stress away. I can't recommend her highly enough.

25 June 2026
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

We live in Adelaide an went through a…

We live in Adelaide an went through a online deal with flight centre. Eliza from Hobart was our agent for our biggest holiday to date. 16 days away europe etc somewhere we have never been. Everything was great dealing with Eliza was floorless an easy always there to help. Would book with Eliza again trust is a big thing for us and she won us over. Thankyou Eliza

10 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Highly recommend Christie McIntyre

Highly recommend Christie McIntyre. Responded very quickly to all of our requests. Very friendly & helpful.

30 May 2026
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 4 out of 5 stars

Courtney has been most efficient and…

Courtney has been most efficient and delightful to deal with.....
I am a bit anxious to be paying in full so far ahead of our trip but she has assured me of everything being
fully attended to so that I can now relax knowing there is little for me to do.......Thanks Courtney xx

25 June 2026
Rated 5 out of 5 stars

Our Flight Centre agent Bree proficient and efficient

Our Flight Centre agent Bree explained all our options when booking flights for 2027.She was very clear in giving us information and helped us to decide on flights quickly as she had explained all the pros and cons of each option efficiently.

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Very satisfied

Very satisfied. Booking was secured promptly, which was necessary as only a few cabins left.

25 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the great review 😊

Rated 5 out of 5 stars

Prompt professional service

Prompt professional service. Exemplary

25 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Izzy was awesome

Izzy was awesome. Gave me two really good options and even made it easy to pay.

Thanks Izzy.

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

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