Flight Centre AustraliaReviews 

27,811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized advice and efficient handling of their holiday arrangements. Reviewers often mention that the company's service ensures everything goes like clockwork, from flights to accommodation, leading to flawless and enjoyable holidays. However, some customers also noted issues, such as being booked on incorrect flights or having hotel reservations for the wrong number of people. A few other people also felt that customer service was unhelpful or slow when trying to make changes to bookings, with some experiencing errors in their travel plans. There were also instances where outdated passenger information led to issues due to incorrect details on airline tickets.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the ease and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers praising the helpful and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren from Cockburn Gateways has been extremely helpful firstly organising an amazing trip for us then unfortunately we had to cancel for medical reasons. She went above and beyond to help us claim b... See more

Company replied

Rated 5 out of 5 stars

A shout out to Anna R at the Blacktown office who did an amazing job at helping us out yesterday. She listened and provided options. She answered all our questions and found options that worked for us... See more

Company replied

Rated 5 out of 5 stars

Ellen, Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years. Every detail was clear, simple and flaw... See more

Company replied

Rated 5 out of 5 stars

Efficient, prompt and friendly service by consultant Ben Chidgey who found a tour that matched our requirements exactly. Had it all sorted, booked and confirmed in a matter of hours. Was very impres... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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4.6

All reviews

(27,811)

2,636 reviews in the last 12 months

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Rated 5 out of 5 stars

Having dealt with the same travel agent…

Having dealt with the same travel agent for a number of years, Annie knows my preferences and is very accommodating
She will always try to get me the best deals, whether it be for overseas or domestic travel. As she also knows I am an older (and nervous) traveller who travels alone, Annie always follows up closer to my departure times to make sure I am comfortable with all details.

10 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Hollie was great she helped me select a…

Hollie was great she helped me select a cruise and did what she could to get me the best price. Also guaranteed follow up service until we depart.

9 June 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

The service was excellent and the staff…

The service was excellent and the staff knowledgeable.

9 June 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 1 out of 5 stars

Stay away from booking your holiday…

Stay away from booking your holiday with them online ,if you have issues and try to contact them you get people from overseas with bad English that don't help you but ignore your requests.

13 June 2026
Unprompted review
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Reply from Flight Centre Australia

Hi Anthony, when a customer makes a booking themselves online, they are choosing to act as their own travel agent.
Our online bookings sit in a different system to our instore bookings, so once a booking is made online, if you require any changes to your booking, you will just need to contact the online assist team, who are highly trained to assist our customers.
If you are after more assistance, and an agents experience, we’d recommend visiting your local store, and one of our team can assist with your new booking to offer their expertise and personalized recommendations to really tailor a package for you.

Rated 5 out of 5 stars

5 stars for Ellen

I have already given Ellen a review but more than happy to give another as she deserves it! Ellen was exceptionally helpful, was more than happy to help an old lady through the steps of making a booking. She was attentive and very pleasant. Will be happy to deal with any other trips with her. 😍😍😍😍😍 5 smiley faces Ellen!

13 June 2026
Unprompted review
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I had a great experience with Rebecca…

I had a great experience with Rebecca at Flight Centre, she was very helpful and pleasant.

9 June 2026
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Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Thanks to T……!…

First of all we always go to Southland shopping Centre for our holiday bookings because Trina works there. She is very helpful and she always knows and understands what we are looking for. She always tries to help and give us the best possible opportunities for our holiday. Thanks to Trina we never had a problem with our holidays.

9 June 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

We have been very impressed by Peta…

We have been very impressed by Peta Webber's service, friendliness and knowledge in the lead-up to our coming trip to Africa. Our plans are complex but she chipped away at it all and created a plan that ticked all the boxes for us. Thank you, Peta!

12 June 2026
Unprompted review
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Bonita is excellent

Bonita is excellent . Planning our holiday to the tea

2 June 2026
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Reply from Flight Centre Australia

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

My Travel Agent took all my Worries…

My Travel Agent took all my Worries Fears and Concerns away.
Thank you very much Hannah Mason!!!

You are an amazing person and a CREDIT To Your Company Flight Centre Sunshine Plaza
Yours faithfully Cherie Knuckey

11 June 2026
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Reply from Flight Centre Australia

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

Flight Centre makes travelling so much…

Flight Centre makes travelling so much easier as they handle all booking details from start to finish. Staff are fantastic and Taryn (our booking agent) makes our travels worry free.

7 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi there, thank you for taking the time to share your fantastic review for the team😊

Rated 5 out of 5 stars

Kaz made the booking experience smooth…

Kaz made the booking experience smooth and gave us lots of flight options. She was particularly patient while we went through the options made available to us and handled the various changes to itinerary in a friendly and timely manner. We certainly recommend Kaz from Luxury Travel within Flight Centre.

11 June 2026
Unprompted review
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Zena

Zena my travel consultant was most helpful in processing my booking and refund.She is friendly,patient and professional. I would recommend her as a reliable member of the Flight Centre Team at Blacktown.

12 June 2026
Unprompted review
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

WHAT A CHAMPION

WHAT A CHAMPION ! SINCERE THANKS TO JAMIE SPENCE FROM FLIGHT CENTRE ROCKINGHAM FOR YOUR STELLA EFFORTS IN BOOKING AND HANDLING MY EVER CHANGING, NIGHTMARE HICCUPS TRIP TO EUROPE AND THE MEDITERRANEAN. WITH THE EVER CHANGING FLIGHTS, DATES, ACCOMODATIONS & NAME CHANGES. YOU HAD MY BACK AT EVERY TURN AND EVEN MANAGED TO GET US AN UPGRADE WITH MSC CRUISE LINE WHEN WE WERE CHALLENGED WITH A LATE NAME CHANGE. ( THANKS ALSO TO MSC DIVINA). JAMIE WE JUST COULD NOT HAVE DONE IT WITHOUT YOU. THANKS AGAIN !

LEE HERANGI

22 May 2026
Unprompted review
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Reply from Flight Centre Australia

Thanks for the great review 😊

Rated 5 out of 5 stars

I have booked flights and holidays with…

I have booked flights and holidays with Maddi a few times, and find her to be lovely to deal with. She is so pleasant and friendly, while at the same time absolutely professional. Recently, I had to cancel a trip because of a serious illness in the family. Maddi could not have been more helpful and caring. She clearly explained everything involved in cancelling the flights, how the refund process worked, and told me she would be available for any questions I might have in the future. I highly recommend her service!

14 May 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Outstanding customer service

I booked flights for September 2026 with Bree for a holiday to Europe with my daughter. Bree provided outstanding customer service and went above and beyond all my expectations sourcing the best deals possible for us with Emirates. Due to the current situation in the Middle East, I made the decision to change airlines and cancelled our booking with Emirates. I made an appointment with Michael Ohori who spent several hours researching alternative airlines and flights. Michael’s interpersonal and communication skills were second to none. Michael showed a very mature and professional approach to resolving my dilemma and provided me with some very sound options. As it turned out my daughter and I decided to postpone our holiday until the conflict in the Middle East de-escalates. When I advised Michael of our decision, he was just so supportive and said ‘I understand your decision, let me know how I can help you in the future’. Michael has a huge future in the tourism industry. Congratulations Michael and thank you.

11 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Linda was really friendly and helpful…

Linda was really friendly and helpful which made booking our holiday effortless

7 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

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