Flight Centre Canada Reviews 398

Jamie Collins is my go-to agent for travel now, having engaged his expertise twice in 2025. He's very knowledgable and respectful of budget and any other particulars I've requested. He makes well-informed suggestions and I appreciate his rapid updates and in-touch communication style.

I had an excellent experience working with Leigh Vultao at Flight Center while booking a group flight. She were incredible patient, knowledgeable and organized throughout the entire process. Coordinating a group can be stressful, but she made everything smooth and straightforward.
Leigh took the time to explain our options, compare prices and ensure we got the best possible itinerary for everyone.
Thank you for going above and beyond, your help made our group travel planning so much easier. I highly recommend this group consultant Leigh Vultao.
Noolia Booker-Humphrey

We have been dealing with Sue Harriman and she is fantastic. Sue has provided us with great feedback and reviews on some of the Resort Packages we were looking into. Sue is a delight to deal with and looking forward to our continued relationship throughout our vacation experience. Thank you 😊

My friends and I are leaving for a bachelor party this week. We booked through a travel agent to make things easy on ourselves. This has not been the case. Our travel agent has been borderline incompetent. As someone whose travel experience is only in business travel, I can guarantee I would have done a better job organizing this trip.

The first issue we had was in being presented a resort which we all paid deposits on, then she said (after deposits were paid) that only the family part of the resort was available. There was never any effort to present us with other resorts or options, essentially told us take it or leave it and our deposits would be forfeit if we didn’t take it. This felt to all of us like a bait and switch.

The next major issue came with flights. Our two groups are flying from Vancouver and Toronto to Cancun. She booked the Vancouver group to arrive in the morning and the Toronto group to arrive at midnight. We are there from November 20-24 so her flight in has made it so the Toronto group is paying for an all inclusive on the 20th and not getting to experience any of it. This is 25% of our resort cost.

Now the flight out for the Toronto group is scheduled for 11pm Cancun time on the 24th and arrival back in Toronto at 3am on the 25th. This not only destroys our work schedules and forces people to take another day off, but means that we have to check out of the hotel at 11am on the 24th and spend 10-12 hours at an airport.

This is absolutely ridiculous. There was no thought to how our group would be coordinated. It feels like Sarah did the bare minimum to gain her commission with no thought to how our group would enjoy the vacation. Not only will I recommend to all of my contacts to never to use Flight Centre or Sunwing, but to never use a travel agent in general.

With the trip leaving on Thursday this week, I’m not sure what you can do about fixing this, but I wanted you to be aware of the terrible experience we’ve had thus far, and hope there may be steps that you can take to fix this.

Cheers,
Pete

The agent was responsive and helpful with flights, and accommodations.

Shiela was our travel agent for our destination wedding in Mexico. From the very start, Shiela was kind, collaborative and available to answer any questions. She managed all of our group booking (with a high-needs group!) fabulously. She also helped coordinate between myself and the resort for the wedding planning. Thank you so much Sheila and Flight Centre!

Micky is such an attentive and professional travel agent. I've booked several trips with her and every experience was smooth. She responds very quickly and never pressures you to go with any options. I'm very pleased with how flexible she is to my requests and answers all my questions clearly. She even takes the initiative to reach out just to let me know her availability and any deals that might interest me. I can't recommend her enough!

My Travel Advisor, Jamie Collins, was awesome. He not only did a remarkable job at putting together a complicated itinerary for 2 of us who were starting in different cities, but he was there to calm my nerves when I couldn't figure out my itinerary. Thanks for your patience, sense of humour and all-around superior expertise, Jamie!

As an older lady who hadn’t booked online in over 20 years, I was very stressed. On July 17,2025 I contacted Sarah and she wasn’t available. One of her associates assisted me immediately explaining the process step by step which gave me the confidence to complete the booking on my own.
Thank you for your great customer service.
A.McC

Jennifer Starzynski is amazing! We had to make changes to our travel arrangements that were already booked and paid for and Jennifer went above and beyond to find us an alternative resort that better met our needs. She is the best.

Siobhan is very good ,always on top of everything .
She replies promptly , is very friendly and thorough .
We really appreciated her attention to detail and highly recommend her to our friends .
Thank you Siobhan .

Jeff was great, got me some super flights and was very proactive in reaching out to me, once he had a good option. Would definitely recommend him and will come back myself when needed. Thanks

Hilary has been simply amazing to deal with and made this entire experience simple and flawless. We made this poor woman book a trip for 2 groups, from 3 different cities for 100 people and 2 weddings. She also had to deal with 2 brides and a mom-in-law, and made everything seamless and simple. What a rock star! I already have and will continue to refer people to this office and Hilary specifically. Thank you for being so amazing to deal with.

Hayley Smith was absolutely amazing to deal with in booking our wedding. She made it easy, communicated all the important details and kept my husband and I calm throughout the entire process! We genuinely were so thrilled to get to speak to her each time we called into the agency and we could catch up about life leading up to the wedding. If we have another group of people we’ll be coming back to you 100%. Thanks again for everything! -Keith & Isaiah

You have remarkably good agents

The agent who served me was friendly, knowledgeable and understood what I was seeking to attain during the process. I was completely satisfied with the transaction thus far.

Yna was fantastic! Super knowledgeable, professional and made the experience easy. Yna explained everything and made sure I am covered for anything and everything during our trip.
It would be great to see more Flight Centre's open up again! I miss the one we had in Barrie. So much easier to book a trip as you know everything will be covered!

I was very pleased with the service The agent was polite and helpful He gave me his full attenttion. He was very understanding of my needs and made sure I got hard copies of all my papers. Thank you for your time and service

Hayley was an amazing agent for our group booking. She was responsive, friendly, and efficient.