Flight Centre Canada Reviews 401

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, making the booking process seamless and stress-free. Many people highlight the personalized approach and the staff's ability to go above and beyond to meet their needs, ensuring a smooth and enjoyable travel experience. However, some people were dissatisfied with certain aspects, such as issues with group bookings leading to higher costs compared to individual bookings, incorrect room configurations, and inconvenient flight schedules that negatively impacted their trips. A few customers also reported frustration with communication and a perceived lack of effort from some agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Consumers generally find the booking process to be a positive experience, often highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, dedication,... See more

Holidays

Reviewers mention positive feedback about holidays. Customers frequently praise the personalized service,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as responsive, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire has been absolutely amazing to work with. Extremely responsive, efficient, and genuinely customer service oriented. She handled everything so quickly, answered all my questions with patience... See more

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Sue Harriman was a gem. When I had problems with applying a gift certificate to a flight, she sorted it all out quickly and booked my flight to the UK. Then the craziness with trying to get a U... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

401 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Would highly recommend

Would highly recommend ! Made the whole process of planning our honeymoon seamless and stress free!

13 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Maya! We're so happy to hear the planning process with us was seamless and stress-free for your honeymoon.

Rated 5 out of 5 stars

Great experience!

Great experience!! Worked with Sarah Griffiths for a huge family vacation and she made everything so easy. She took the time to answer any questions and was very friendly. I would definitely recommend her to anyone!!

28 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Anna, for sharing your great (and easy) experience booking group travels with Sarah 😃

Rated 5 out of 5 stars

Sarah Griffiths is your go-to groups girl!

If you are looking to book a destination wedding or family/friends group trip, the only name you need to know is SARAH GRIFFITHS. She is an absolute joy to work with and knows her stuff! My family and friends had nothing but good things to say about her. Trust her with your group and you will not be sorry! Sarah - thank you for everything you have done for me and my group, you are amazing. We all had the best time and it’s all thanks to you! Can’t wait to book a reunion trip!!

28 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Wanda! We're so happy to hear that Sarah crushed it with your travel needs and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Group Trip supported by Yolande!

Working with Yolande Campea on our family trip (14 of us) was so amazing and easy. She took the time to understand our needs, she took her time answering our questions, she was very thorough. She is just the sweetest most helpful agent we've ever worked with. I won't hesitate recommending her to anyone and for any future trips I will always go to her first. Thank you, Yolande!

1 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks Diane, for sharing your positive group travel booking experience with Yolande. It makes us so happy to hear that you'd recommend her to others for their future travels and, of course, for yours.

Rated 5 out of 5 stars

Bella Violo was very helpful and…

Bella Violo was very helpful and answered all our questions with our vacation that we booked in November. We've been going to flight centre at Upper Canada Newmarket since 2012 and every time we go, we get excellent customer service by everyone.

4 August 2025
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Reply from Flight Centre Canada

Thanks for the review, Giuseppe! It's great to hear that matter which Travel Expert assists you, they're giving excellent customer service. We appreciate you having us be a part of your travel needs for over a decade!

Rated 5 out of 5 stars

Everything is made easier with Jane

Everything is made easier with Jane in Burlington Ontario.

Truly a professional.

Outstanding service and forethought.

Great recommendations for hotels as well.

Payment process worked like a dream

5 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Jason. We're glad to hear that working with Jane to book your travels has been a seamless experience.

Rated 5 out of 5 stars

MARIAH MIRCHANDANI was great!

The personal attention that the agent provided to help me plan an in-Canada trip was great! She gave me multiple options to choose from and responded within minutes. Thanks so much!

5 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking a Canadian trip with Mariah. We're glad to hear you received great customer service throughout the process. Enjoy your trip!

Rated 5 out of 5 stars

I’m so thankful for Brei’s help with a…

I’m so thankful for Brei’s help with a last minute trip. Her response time is very fast. She understood my preferences for the flights and all has been accomplished with professionalism, efficiency and kindness. Thanks so much Brei!!!

2 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Nina, for sharing your positive experience booking your last-minute trip with Brei.

Rated 2 out of 5 stars

Decent but not without hiccups

The process was very easy and simple but the groom got sold rooms that was not offered at this particular resort. (1 king bed vs 2 single beds). So now we are stuck with 1 king bed without recourse because the person who sold him the rooms is no longer with the company. Have not heard anything from Flight Centre in terms of this mix up personally.

16 July 2025
Unprompted review
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Reply from Flight Centre Canada

Hi Brian, we're sorry to hear that the room configuration didn't meet expectations. If you or the groom would like to discuss the matter further please call our Customer Experience team at 1-888-242-2815 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

If I could give 6-starts review

If I could give 6-starts review, I would be happy to do so. When I walked into Flight Centre location on W 4th in Kitsilano, surely the Fortune must smiled on me. I was warmly greeted by Ms. Katelyn L. who proved that amazing customer service didn't die. Katelyn was more than one can expect from a travel agent - professional, friendly, expertly putting our travel plans together with a warm smile, and patiently explaining all my questions. I will never go anywhere else for my future travels and I commend Flight Centre to hire such excellent employees, thank you!

29 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Ven, for the 6-star review 😉 We're so happy to hear that Katelyn provided amazing customer service from the moment you walked into the store. We look forward to assisting you with your future travel needs!

Rated 5 out of 5 stars

I was in need of a last minute booking…

I was in need of a last minute booking and Erin was all over it with the best possible options and it fulfilled my needs! Thank you so much!

29 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the review, Christina. We're so happy to hear Erin was able to provide the best possible options to assist you with your last minute booking.

Rated 5 out of 5 stars

Great Resource

I’ve been going to Flight Centre for years now and am so impressed by the assistance I’ve received from everyone at this office. I couldn’t travel without them.
Recently I went to Andrew Stafford with a trip-related insurance issue. He was incredibly patient and kind. And solved what to me had been a huge problem.
It’s great to have Flight Centre as a resource. Good work you all!

21 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Renee, for sharing your positive experience with Flight Centre. We're so happy we were able to resolve your trip-related insurance issue. We look forward to assisting your with your future travels!

Rated 5 out of 5 stars

Travel Planning Made Easy (and Enjoyable!)

We haven’t left for our trip yet, so this review is focused solely on the planning and booking experience — and we couldn’t be happier. Working with Linda was a true pleasure. She made us feel genuinely heard and took the time to present all our options, which was incredibly important to us.

What we had expected to be a stressful process turned out to be simple and even enjoyable, thanks to Linda’s expertise and care. She crafted an itinerary that met all our needs and requests, stayed within budget, and delivered exceptional value.

We’re so excited for this trip — and just as excited to reconnect with Linda once we’re back to share highlights and start planning the next one!

Ps: As an added bonus, Linda's got a great sense of humour!

22 July 2025
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Reply from Flight Centre Canada

Thanks for leaving a 5-star review. We're so happy to hear that Linda made the planning and booking experience stress-free. Have an awesome trip!

Rated 5 out of 5 stars

I Have consistently used Flightcentre…

I Have consistently used Flightcentre for 10 years .
Staff are great and knowledgeable.
It would be nice to have an actual store to go back into in Barrie .

Isabelle was awesome to deal with when I booked flight july 3 2025 to Slovakia and Dave was equally great booking my vacation to Pierto Plata this november.

Keep up the Great Work Everyone

22 July 2025
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Reply from Flight Centre Canada

Thanks for leaving a 5-star review, Mohamed. We're so happy to hear you had an awesome experience booking with Isabelle. Enjoy your trip and we look future to assisting you with your future travels.

Rated 5 out of 5 stars

Lance Panerio in BC is the Best

Lance Panerio in BC Canada has been our travel Agent for decades. He booked our first trip with no kids 26 years ago and has booked our family vacations ever since

As the kids grew - so did our horizons. Lance always sent us to the most amazing places and they were always clean and well located

First it was Mexico - then Thailand - then Nicaragua and most recently he’s booked the itinerary for my husband and son for Germany, Denmark, Sweden and Norway

We booked a trip on our own last year and it ended up being so much work it was like a full time job!!

Plus we don’t know the tricks to getting rental cars/ choosing the right hotel and generally little side trips that he recommends

He is a very well connected and experienced trip planner

I wholeheartedly recommend him!!! Flight Centre have a gem in him.

1 July 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks, Barb, for sharing your experiences working with Lance all these years. We're so happy to hear he's been a part of your trip planning from the beginning. We think he's a gem too and cannot wait to assist you with your future travels.

Rated 5 out of 5 stars

We have received an exceptional service…

We have received an exceptional service from travel expert Reema Al Khoja. From the moment we walked into the flight center, Reema greeted us and offered her assisstance. She has taken the time to explaine everything related to our flight booking. She stayed intouch via phone and kept us updated on all her attempts to solve un expected issue with the seats reservation. Thank you Reema for your help and above and beyond customer service.

19 July 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Hi Ali, thanks for sharing your positive experience booking with Reema. We're so happy to hear she provided exceptional service through the whole process.

Rated 5 out of 5 stars

I had the pleasure of working with Ashley Harold

I had the pleasure of working with Ashley Harold at the Flight Center in Burlington. This was basically a last minute flight to Calgary for the Calgary Stampede and to visit Banff. Ashley was very professional and courteous along with showing a lot of patience as it was close to closing time. Ashley is very passionate about her duties and making sure that her clients are satisfied with the service they receive. I would recommend Ashley for your booking needs.

1 June 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the glowing review, Martin! We’re delighted to hear how Ashley provided you with an outstanding booking experience and has taken such great care of your trip 😊

Rated 5 out of 5 stars

Neil was amazing

I had the pleasure of working with Neil Chesworth who is absolutely amazing. From helping us with the cruise, flight, hotel and ground transportation for our family upcoming vacation in a few weeks. He left no stone unturned and we’re so happy and thankful to him for taking care of our vacation needs. We have everything we need and are looking forward to our vacation.

18 July 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

We love to see this awesome review for Neil, and how he used his expertise and experience to take such great care of your travels! Thanks for sharing, Rashad

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