Fleetsauce Reviews 

268
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and dedicated team members who provide prompt assistance and friendly support throughout the entire vehicle leasing journey. Many people highlight the exceptional customer service, noting that queries and phone calls are handled efficiently with great personal attention from initial enquiry to final delivery. Consumers also emphasize that the overall ordering process is wonderfully smooth, efficient, and stress-free when dealing with the knowledgeable team. Some reviewers were not happy with unexpected delivery delays, extended waiting times, and occasional communication issues regarding vehicle handovers and supplier updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are always... See more

Service

Reviewers highlight positive aspects of service, praising the quick responses, helpful support agents, and... See more

Customer service

People report positive experiences with customer service, highlighting transparent communication and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that cars arrived on time and that the... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising quick email replies, swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been working with Artur and his colleagues at Fleetsauce for the last 5 cars and never had one issue, they bend over backwards to help and are always super polite and friendly. If you are looking... See more

Rated 5 out of 5 stars

Everything went to plan.Car delivered on time. Communication from Steven and Luke was brilliant. Would definitely go through fleetsauce when choosing my next car. Highly recommend.

Rated 5 out of 5 stars

Brilliant service from Fleetsauce. Very professional company, kept us updated and informed all the way through the leasing process. Car came as arranged. Luke and Lewis were 1st class always on the e... See more

Rated 5 out of 5 stars

Excellent experience throughout. Genuinely helpful and proactive people that are available on the phone. Just a simple setup that works very well. Couldn't really fault anything from the initial enqui... See more

Company replied


Company details

  1. Leasing Service
  2. also in
  3. Car Rental Agency

Written by the company

Fleetsauce was established to serve customers who have often been overlooked by larger leasing companies. We take pride in fostering strong relationships with both current and prospective clients. Our goal is to build a successful, proactive business based on these connections, ensuring that every customer receives the attention and support they deserve. From contract hire to fleet management, we offer comprehensive and bespoke solutions tailored to both business and personal customers. We are committed to being open and honest in all areas of our business, ensuring a transparent and trustworthy experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(268)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, friendly staff and always keep you updated with what's going on all the time. I have got the cars I wanted with their help.

Thank you Claire and Rachael.

6 August 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review! We’re happy to hear that you had a great experience with our service. It’s wonderful to know that our team, Claire and Rachael, were able to assist you in finding the cars you wanted and keep you updated throughout the process. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Proactive at all stages

Proactive at all stages. Thanks you!

26 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you! We're glad to hear you found us proactive at all stages. If you need anything else, please feel free to reach out.

Rated 5 out of 5 stars

5 star company!

After building a relationship with Fleetsauce over the last few years I can honestly say I wouldn’t choose any other company for leasing/ hire contract needs. They are always so proactive, listening to our requirements, seeking the best deals to suit the business and providing the best customer service!
Steve and Luke are always extra helpful and I always feel confident they will find a resolution to any query I throw at them! The team are very personable and I always enjoy speaking with them. Nothing is too much trouble and I really appreciate that. Absolutely 5* rating for these guys!

1 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your fantastic review! We are thrilled to hear that you have had such a positive experience with Fleetsauce over the years. Your kind words about our proactive approach, attention to your needs, and commitment to customer service mean a lot to us.

A special thank you for acknowledging Steve and Luke for their helpfulness and dedication. We are proud to have a team that makes your experience enjoyable and hassle-free. Your confidence in our ability to resolve any queries is greatly appreciated.

We look forward to continuing to provide you with 5-star service in the future. If you ever need anything, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great service

Great service from Artur and Rachael again. Thank you.

26 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your feedback! We're delighted to hear that Artur and Rachael provided you with great service. If you need anything else, feel free to reach out.

Rated 5 out of 5 stars

A fantastic experience from start to…

A fantastic experience from start to finish; as was my previous dealings with Claire and Fleetsauce. A great company, offering a first class service - would highly recommend.

24 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic experience from start to finish, and it’s great to know that your previous dealings with Claire and Fleetsauce have been just as positive. We strive to provide first-class service, and your recommendation means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Good service

Good service all around. Assisted well with getting the business lease agreed and vehicle delivered. Happy to recommend.

23 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review; it is greatly appreciated. We are pleased to hear that you had a positive experience with us and are grateful for your recommendation. If you need anything, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, Luke was brilliant - very informative and helpful. Delivery was prompt and the delivery driver took pride in his handover to me detailing all the information in a way that was concise and professional. I was kept up to date throughout the process and i am super happy with my car. Well done all !

23 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review! We’ll be sure to pass along your kind words to our team. We’re thrilled to hear that our customer service was both helpful and informative, and that you were kept up-to-date throughout the process. We hope you’re enjoying your new car. If you need anything at all, please don’t hesitate to reach out.

Rated 5 out of 5 stars

If you a looking for true customer service and value

I filled out an online contact form for a quote on 2 x BMW i4's without holding out much hope for a response but was pleasently suprised a quick call from Matt who specced both vehicles over the phone. Four hours later he sent through a quote. I had previously been waiting over 2 months from a previous provider for the exact same quote. Fleetsauce have a direct line with the dealerships and they were able to get me a stock vehicle within 7 days! Absolutely fantastic pricing, service and after sales support. Kudos to both Matt and Luke

23 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We are thrilled to hear this! We strive to deliver the best experience for each of our customers, accommodating them in the best way possible. We take pride in being quick, efficient, and doing everything we can for our customers. We're glad you had a great experience and appreciate you taking the time to leave us a review. If there is anything else you need, please don't hesitate to get in touch.

Rated 5 out of 5 stars

My Recent Purchase

Excellent service - efficient and punctual.

Thanks,

Jeremy Nabarro
for
Jeremy Nabarro Associates Ltd

20 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We truly appreciate your feedback; it means a lot to us. We're thrilled to hear that you found our service excellent. We always strive to provide the best possible experience for our customers. If you need anything else, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very helpfull in sourcing the right…

Very helpfull in sourcing the right vehicle at the right price. The process was all very easy.

1 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We’re delighted to hear that the process was smooth for you and that you found the right vehicle at the best price. That’s exactly what we strive for. If you need anything else, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Friendly Team & Competitive Prices

I have worked with Fleetsauce for the past 5 years. Steve always gets us a competitive price and Luke is always really helpful with any questions/queries I have and always follows up on any requests.

If you are looking for competitive prices and a friendly team to work with, you need to work with Fleetsauce.

4 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your kind words! We’re thrilled to hear that you appreciate the effort our team puts into delivering exceptional customer service and the best offers available. It’s been a pleasure having your business for the past five years, and we look forward to continuing our partnership. Thank you once again for your support!

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. Rachael Williams really looked after us.

9 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review. We're glad our customer service was excellent, and we will pass your positive feedback on to our team. We hope you enjoy your new vehicle. If you need anything, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Luke Williams helped me to source the car I wanted, and delivery was even a few days before I actually needed it! I really appreciate the team going out of their way to meet my deadline. Luke communicated with me throughout the process and even called to check how I was getting on with my new wheels! I cannot recommend these guys enough!

28 June 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for sharing your great experience from start to finish. We're thrilled to hear that we could help you find the car you wanted and even deliver it ahead of schedule. It's wonderful to know that our team went out of their way to meet your deadline and kept you informed throughout the process.

We appreciate your kind words and high recommendation. If you need anything else or have any questions in the future, please don't hesitate to reach out. Enjoy your new vehicle!

Rated 5 out of 5 stars

If you want the best, then you need Fleetsauce

I have worked with Fleetsauce for over 5 years i can safely say that they will always be my first choice for vehicles. Their service, advice and general help is excellent. Steve always strives to get us the best price and Luke is brilliant, he is always on hand to help us with questions, queries and aftercare (and we do ask some interesting questions).

If your are looking for a car, van , lorry whatever the requirement, these are the guys you need! We are fortunate that we have built a lasting relationship with Fleetsauce and we think you should use them too.

3 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your kind words and for being with Fleetsauce for over five years. We're delighted to hear that our service, advice, and support have consistently met your expectations. It's wonderful to know that we have been your first choice for vehicles.

We appreciate your recommendation and are grateful for the lasting relationship we've built. If you ever need anything or have any questions, please feel free to reach out. Thank you again for your trust and support!

Rated 5 out of 5 stars

Outstanding experience.

I took delivery of our first salary sacrifice vehicle from Fleetsauce last week, the car is exactly as ordered.

I can’t emphasise enough how great the service has been from Fleetsauce throughout the process. Tony, Luke and the whole team have gone above and beyond to get the vehicle to us as soon as humanly possible.

Thank you for your support, it’s much appreciated!

1 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your wonderful feedback! We are delighted to hear that your first salary sacrifice vehicle from Fleetsauce was exactly as ordered and that the service exceeded your expectations. Tony, Luke, and the entire team are committed to going above and beyond for our customers, and it's gratifying to know their efforts made a difference for you.

We are glad to hear you are happy with the salary sacrifice car. It's something we strive to make a great experience and deliver top service to our customers. Your support is greatly appreciated, and we look forward to working with you again in the future. If you need anything else, please don't hesitate to reach out.

Rated 5 out of 5 stars

Happy returning customer

I've been using Fleetsauce for a number of years sourcing cars for my team, and hope to continue using them for many years to come. Their pricing is always competitive and their customer service is always excellent.

1 July 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your kind words and continued trust in Fleetsauce! We are thrilled to hear that our competitive pricing and excellent customer service have met your needs over the years. We look forward to continuing our partnership and providing you with the best service for many more years to come. If there's anything you need, please don't hesitate to reach out.

Rated 5 out of 5 stars

Perfect service from start to finish

Eveything was perfect from the quoting, ordering, monthly updates and finally delivery of the new car and collection of the old one topped with a follow up call to make sure all was OK.

28 June 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We're so glad you found the whole process smooth and easy. Making sure our customers have a great experience is really important to us. We hope you love your new car! If you need anything or have any questions, please feel free to get in touch.

Rated 5 out of 5 stars

Amazing customer service

As always, amazing customer service. Went above & beyond to sort out some last minute dealer delivery issues to get collection sorted in time. All in very tight timescales. Would always recommend.

25 June 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your wonderful review! We're thrilled to hear that you received amazing customer service and that we could go above and beyond to resolve the last-minute delivery issues within such tight timescales. We always strive to provide the best for our customers and ensure smooth and timely communication, especially when it comes to delivery. Your recommendation means a lot to us. Enjoy your new vehicle!

Rated 5 out of 5 stars

New Car

Our new car arrived this morning, exactly when requested - the early delivery was perfect for us! Throughout the whole process, from ordering to delivery, the Fleetsauce Team have been on hand to answer all of my questions and made the experience a pleasure - special thanks to Claire and Rachael.

28 June 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review! We greatly appreciate it. We're delighted that your entire experience from start to finish was perfect. We always strive for this level of service and are thrilled to hear that the delivery of your vehicle was ahead of schedule. We will pass your kind words on to the team. Enjoy your brand new car!

Rated 5 out of 5 stars

Contact with company was easy and I was…

Contact with company was easy and I was kept well informed at each stage of the process.
Only slight complaint is that you tend to look for the highest specified car which some time means that you are not looking at the next level down which could make a big difference. To me several items are on a wish list but getting a vehicle in the lower tax range was more important 8% not 12% BIK. It turned out that there is very little difference between the car I got and the one above ( electric drivers seat was the only real difference i think).

19 June 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your review; it is greatly appreciated. It's lovely to hear that you felt well-informed throughout your experience with us.
We appreciate your point regarding the vehicle specifications. We strive to offer options that best meet our customers' needs, but we understand that prioritising lower tax brackets, such as the 8% BIK over the 12% BIK, can be crucial. Your insights will definitely be used for future reference.
Thank you once again for sharing your thoughts. If you have any further questions or need assistance, please don't hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look