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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the affordable pricing and excellent value for money, often noting significant savings compared to previous providers. People appreciate the reliable service, easy-to-manage plans, and user-friendly experience, including features like data rollover and international travel add-ons. Many find the setup process straightforward and the overall service to be consistent and effective. However, some customers also noted significant dissatisfaction with the customer service, highlighting issues with online-only support, unhelpful agents, and a lack of direct communication channels. A few other people also felt that the service itself could be ambiguous or unreliable at times, leading to frustration and a desire to switch providers.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers praise the great and affordable cellphone... See more

Price

Customers had positive experiences with price, consistently finding the services affordable and competitive.... See more

Customer service

Customers consistently note negative experiences with customer service, often highlighting the lack of phone... See more

Website

Users describe ambiguous interactions with the website. While some customers report positive experiences,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease of use,... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the affordable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Affordable plans, improvement of cover territory. Easy to manage my plan and make modifications. It took me a couple of minutes to manage and change my actual cellphone plan. I changed for an 5G plan... See more

Rated 4 out of 5 stars

Everything is manageable for your account. You get nice bonuses on your plan and discount on usefull stuff.

Rated 4 out of 5 stars

The extremely easy to set up and get going.very knowledgeable and no hassle top ips

Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Phone and Internet Service

Written by the company

Sign up for affordable cell phone plans and fast home internet with Quebec's newest internet and mobile service provider.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

996 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

After being with both Rogers and Telus…

After being with both Rogers and Telus and All other so called big compaines, FIZZ has been a blessing. No contract, i pay half of what i used to pay with TELUS with BYOD and get 30X more Data. I have told everyone who is with those blood sucking compaines that just drain your walled to join FIZZ. Thank you FIZZ

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Fizz has been fantastic

Fizz has been fantastic, from start to finish. Clear instructions and proactive guide to troubleshooting for setup and absolutely no system issues. Fast and reliable service.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Canadian low-cost mobile and internet operator!

Good service for the price paid! I really recommend Fizz, I have been with them for 5 years with my mobile and internet subscriptions. The longer you stay with them the less you gonna pay thanks to the discount rewards bonus you accumulate. They now also have 5G mobile subscriptions. Only drawback in they don’t have a mobile app for checking the mobile data and their website is a bit slow but overall best bang for the money!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

As a Fizz Customer for a year here is my experience

I have been a Fizz customer now a little over a year. I have never had a service issue. I have really had quite a positive experience. The perks are fabulous and the change over was simple

27 April 2026
Unprompted review
Fizz logo

Reply from Fizz

Hey Pamela, a full year with us and no hiccups. Happy to hear that. Thank you for sharing your experience!

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