Ordered replacement window closure on Wednesday 29th April. Paid extra for next day delivery so should have been delivered by Friday 1st May. Didn't receive it by then so questioned seller who blam... See more
Company replied
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See what reviewers are saying
It took only six hours between placing the order and Royal Mail confirming that they had the parcel. I've deducted one star because of what happened next. Royal Mail lost the parcel! I had to wa... See more
I have placed two separate orders with fixtrade and the service has been exemplary, in fact delivered in approximately 20 hrs from placing both orders. That’s outstanding customer service and the pric... See more
Ordered 11 replacement upvc window handles. I messaged the company for information and they replied within a couple of hours. I ordered the handles and they were delivered within 48 hours. The handles... See more
Company details
Written by the company
DIY Web Store FixTrade.co.uk. For Help & Inquiries - Email: info@fixtrade.co.uk or Tweet: @FixTradeHelp.
Contact info
Unit 16-17, Surrey Street, SK13 7AJ, Glossop, United Kingdom
- info@fixtrade.co.uk
- fixtrade.co.uk
3.7
Average
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FixTrade.co.uk
Hi Brian,
We are sorry to learn that your order has not arrived yet. Our apologies. If you could kindly email: info@fixtrade.co.uk. We can look into this matter for you.
Apologies for any inconvenience caused.
Customer Service Team
FixTrade.co.uk
The guys done a Fantastic job..quick…
The guys done a Fantastic job..quick delivery . Product as per order. Great price as well
Thanks chaps.
8 April 2024
Products are fine, tardy delivery
Products are fine, however the alleged next day delivery, for which a premium was paid, took from the Thursday to Tuesday (while this was the Easter weekend, delivery was expected on Sat).
2 April 2024
Reply from FixTrade.co.uk
Hi there,
We are sorry to learn that your order arrived late. Our apologies.
Having a look into this, it appears your order placed on 29/04 (Good Friday) was fulfilled and despatched from us the following day and delivered within the stated delivery time. Regrettably, as your order was placed on a "Bank Holiday." This could not be despatched same day due to our carriers not collecting on "Bank Holidays."
We appreciate you taking the time to give us feedback. We'll make sure that your comments are passed on to our relevant department for their consideration.
Apologies for any inconvenience caused.
Customer Service Team
FixTrade.co.uk
Good price and fast delivery
Found the exact external door hinge I was looking for to repair a distorted Stewart Milne composite external door. Fast delivery and good price 5*
2 April 2024
Excellent ordering process and service…
Excellent ordering process and service received.
Great prices and very quick delivery.
Thanks to all involved.
14 February 2024
Unprompted review
I gave wrong delivery address got in…my fault
I gave wrong delivery address got in touch no problem and got what I ordered on time many thanks for your help
5 March 2024
Very quick turnaround from ordering to…
Very quick turnaround from ordering to delivery...Great prices too...simple and straightforward with no hassle
4 March 2024
Excellent value and free shipping
1 March 2024
Amazing service
27 February 2024
Good quality product.
Good quality product, great service and very reasonably priced. Would definitely recommend this company. Also good website.
19 February 2024
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