DX Home Improvements Ltd Reviews 434

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their informative, knowledgeable, and professional approach, highlighting the excellent service received from sales representatives to installation teams. People are particularly happy with the product quality, noting the brilliant quality of windows and doors, and the efficient, tidy installation process. However, some customers also noted issues with the quality of the installation, experiencing problems like leaking windows, damaged sills, and alignment issues. A few other people also felt that communication and aftercare were poor, mentioning unaddressed damage, ignored emails, and a lack of follow-up on promised repairs.

What people talk about most

Staff

People report positive experiences with staff. Customers frequently praise the professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the excellent quality of products... See more

Product

Reviewers highlight positive aspects of product. Many customers express satisfaction with the quality of... See more

Customer communications

Clients share ambiguous opinions on contact. While some customers praise good communication, with staff... See more

Based on these reviews

Rated 4 out of 5 stars

Your representative Darcey was very informative and knowledgeable. This allowed us to make an informed decision on what to purchase. She was in constant contact with us to ensure things were... See more

Company replied

Rated 5 out of 5 stars

Asked for a quote for replacement Patio doors for our 4th floor terrace. Excellent understanding of our requirements from Raymond, who really listened to our needs rather than just provide a quote th... See more

Company replied

Rated 5 out of 5 stars

From the first meeting your rep Darcey was very informative and answered all our question's before making our choice.The two fitter's Brad and Luke had problems taking out the old windows however this... See more

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Rated 5 out of 5 stars

Just had 6 windows and front door fitted by Andy and Lewis excellent workmanship by both. Friendly worked hard for 2 days. Lewis even hoovered no mess left. Brilliant quality of windows and door. Grea... See more

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Rated 1 out of 5 stars

windows fitted 2024, leaking problems from start. horible agent made them worse after each visit.! Now leaking worse than ever and now no response whatsoever from DX. Have now put forward claim on g... See more

Rated 1 out of 5 stars

Windows are lovely however the promised roughcast repair after they were put in (October) hasn't been done. There was quite a lot of damage done and despite constant emails and promises of the roughca... See more

Rated 1 out of 5 stars

Disgusting. My windows leaked from 1st year, 5 visits later, they are worse than ever. Main problem being, each visit from DX was more destructive than the last. I now have massive holes bored throug... See more

Rated 5 out of 5 stars

Excellent Install of new windows! I would thoroughly recommend DX Home Improvements, great job from start to finish. Everyone I met or spoke with were friendly, helpful and informative from Henry who... See more

Company replied

Rated 5 out of 5 stars

1. Most reasonable price (out of 4 suppliers) 2. Excellent communication throughout 3. Fabulous door and glass choices in my price range 4. Prompt surveryor and installation attendance 5.... See more

Company replied

Rated 1 out of 5 stars

Business has closed. I have asked 3 times to be removed from the website. Management have removed themself but not other staff. Due to the circumstances surrounding the business. I don’t want to... See more

Rated 5 out of 5 stars

Just had 7windows and a door fitted by DX, no hard sell from Garry Higgins the salesman, quick ,informative and very helpful, Jim and Liam the fitters were fast efficient and friendly. Leaving a first... See more

Company replied

Rated 5 out of 5 stars

We did my due diligence when buying the windows for our home, I contacted numerous companies, had numerous visits and discussions. When we met Darcey from DX Home Improvements we instantly felt at e... See more

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Rated 5 out of 5 stars

Due to inclement weather the fitters had to cancel twice. Blocked roads and very icey conditions in Aberdeenshire Debbie who I liaised with kept me informed and eventually a new date was set and they... See more

Company replied

Rated 5 out of 5 stars

Amazing company , each worker I spoke to and met were amazing people so friendly and helpful. Got the windows installed within weeks . And they are stunning . The workmen were so helpful and cleaned e... See more

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Rated 5 out of 5 stars

Start to finish, very easy interactions. Sales guy - punctual and informative, no waffling, no push. Was having windows and patio doors fitted, replacements for old, original windows. All was expl... See more

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Rated 5 out of 5 stars

Had my windows and door done and I couldn’t be happier. The fitters were amazing really professional, tidy, and did a great job. Darcey was brilliant and put me completely at ease from the start. T... See more

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Rated 5 out of 5 stars

Andy and Lewis did a great job installing windows and doors in my property over three days. Their cheerful and helpful personalities made me feel confident in their workmanship. Furthermore, they left... See more

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Rated 5 out of 5 stars

Had Darcey out from dx Home Improvements she was very professional, knowledgeable and there was absolutely no hard sales. The whole process was easy from start to finish. The fitters were great, worke... See more

Rated 1 out of 5 stars

This has been a nightmare - from the awful fitting to the snagging work. Still have issues with a fine grit - sand appearing on all my sills and 2 of them have the cavity wall insulation appearing.... See more

Company replied

Rated 1 out of 5 stars

I have been trying to get in touch for 2 weeks as they have not yet completed one of my large window issues and evertime it rains heavy water is coming in. This has been ongoing since last November w... See more

Rated 2 out of 5 stars

Had my kitchen fitted just over 1 year ago and the flooring is cracking due to not being fitted appropriately. Contacted the company back in sept and they sent out one of their workers to evaluate and... See more

Rated 3 out of 5 stars

Staff were excellent. I was happy until they left UPVC for largest window in my driveway without telling me in full knowledge that my son parked his van there. This was November and he had moved hi... See more

Rated 1 out of 5 stars

**BE VERY AWARE THEY USE CONTRACTORS** Still in dispute with 7 windows and 2 doors, no blinds on my windows since March due to the issues and I have had to result to ADR, just some hi... See more

Rated 1 out of 5 stars

Terrible company. My partner ordered a garden room. It was smaller than the one she ordered. It was a different design than what she ordered. Everything was supposed to be included and once they... See more

Rated 5 out of 5 stars

From the Gary the sales person to Andy and Lewis the fitting team who went above and beyond to make sure everything was perfect they even hoovered after themselves Absolutely 1st class company Th... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience from the start. No hard sell. Delighted we chose DX home improvements for our windows and doors. Competitive pricing. The team were so helpful and nothing too much trouble. Thanks... See more

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Rated 5 out of 5 stars

Love our new windows. The window fitters started at 8am and didn't stop until 2pm having fitted 8 windows. Professionally fitted and all mess cleared away. Darcy made such an impression we chose DX ho... See more

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Rated 5 out of 5 stars

Had 8 windows and 2 doors fitted and couldn’t be happier with the service. The fitters were really friendly yet professional, worked efficiently, and did a fantastic job. Everything was finished to a... See more

Company replied

Rated 5 out of 5 stars

After weeks of painstaking research I chose DX Home Improvements to install new windows in my home, and I'm really pleased with the experience. The team was professional and friendly from start to fi... See more

Company replied

Rated 5 out of 5 stars

From the first appointment with Darcey to the finished window installation everything went smoothly. Darcey was able to give me a good price for the three windows I needed replaced and showed me... See more

Company replied

Rated 4 out of 5 stars

Raymond gave a good start by giving an excellent briefing on the goods and services offered. I checked on other companies prices and then gave the job to DX Home. Poor timing on Day One as my ti... See more

Rated 5 out of 5 stars

We had Jim, Liam and Reece from DX Home Improvements in fitting new windows and doors over the past 2 days. The boys worked extremely hard and no slacking, nothing was a problem for them. Windows a... See more

Company replied

Rated 5 out of 5 stars

DX Home Improvements were really excellent when I needed new windows and a door for my home. Their salesperson was professional and helped me to pick which windows and doors would work for my home. Ov... See more

Company replied

Rated 5 out of 5 stars

The guys that fitted the windows were great, they arrived in the morning, went non stop until they were done. Luke & Brad ensured I was happy with each window and the door, Andy & Lewis smashed... See more

Company replied

Rated 5 out of 5 stars

Amazing job we're willing to do the job on a sun which they don't usually so hugely appreciated that. Place was tidy after they were finished showed us what they'd done and how they went about the job... See more

Company replied

Rated 5 out of 5 stars

From start to finish. Raymond out to quote and show us the range. Surveyor out to. Harvey and Kenzie out today to fit the new windows. Very professional kept us updated with progress. Arrived on time... See more

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Rated 1 out of 5 stars

Paid large deposit for a conservatory in March was told we would be sat in it by end of May enjoying it by salesman Gary! Didn’t hear anything after deposit was paid, I chased up the “survey” whi... See more

Company replied

Rated 5 out of 5 stars

Amazing company to work with. All their staff I came in contact with from sales, office, fitters were absolutely incredible. They really seemed to genuinely care about getting you the best fit for you... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience from start to finish. Had Darcey out who went through styles and prices with us. She was very knowledgeable and passionate about the windows. Was no hard sell like other comp... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the process has been professional and straight forward. The install proceeded without any problems, they were very professional. Delighted with the windows am pleased that we pla... See more

Company replied

Rated 5 out of 5 stars

Great team from start to finish. No heavy sales pitch, turned up on time, five windows and a door fitted in two days. Fitters cleaned as they went and left a great finish. Would use this company again... See more

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Rated 5 out of 5 stars

Everything was as expected. Arrived on time, explained how they would work, worked well as a team, windows out and new ones fitted. No problems whatsoever. Tidied up inside and even swept up outside.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with this company from start to finish. Gary visited us to provide a quote. He was professional and explained about the windows, options for payment and window styles. There was n... See more

Company replied

Rated 5 out of 5 stars

Hi had my windows 3 windows 2 large a d one composite door fitted today the team where excellent. Work men came on time very professional and to high standard cleaned any mess and I am.more than pl... See more

Company replied

Rated 5 out of 5 stars

Kenzie and Harvey were just great nothing too much for them they are a credit to the company they just got their heads down and did the work. They cleaned up after them and were very professional I wo... See more

Company replied

Rated 5 out of 5 stars

Very good service. Kept up to date with everything that would happen. The men who installed the windows were very polite & professional. Their workmanship was excellent & they left no mess. The finish... See more

Company replied

Rated 5 out of 5 stars

DX Home Improvements provided outstanding customer service from start to finish. The whole process was smooth and well-organised, with clear communication at every stage. The team fitting the new wind... See more

Company replied


Company details

  1. Window Installation Service
  2. Double Glazing Installer
  3. Home Improvement Store
  4. Roofing Contractor

Written by the company

We are a Modern Family run business with old fashioned principles. Providing 5-Star customer satisfaction is at the core of our business model, Relaxed Sales process and Expert Installation Teams. We pride ourselves in our 5 Star Experience.


Contact info

4.1

Great

TrustScore 4 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Appalling installation

To those people like myself who have been completely ripped off with a totally disgraceful dangerous installation arranged by two directors now incarcerated on serious drug charges: please write to the Insolvency Service (government website) to try to hasten the appointment of liquidators. It could take months for Companies House to catch up with it all. (The installation was in August 2024 - I have just had a judgment awarded in my favour in the Courts).

30 March 2026
Unprompted review
Rated 1 out of 5 stars

windows fitted 2024

windows fitted 2024, leaking problems from start.
horible agent made them worse after each visit.! Now leaking worse than ever and now no response whatsoever from DX.
Have now put forward claim on guarantee, but, have to wait on the company declaring to companies house whether they are insolvent.

25 February 2026
Unprompted review
Rated 3 out of 5 stars

Fitters were excellent

Staff were excellent. I was happy until they left UPVC for largest window in my driveway without telling me in full knowledge that my son parked his van there. This was November and he had moved his van to allow their van to park there before going to work. He returned at 8pm on a very dark,wintry night, reversed in , couldn’t see the UPVC and reversed over some of it.
According to them it was on my property so my responsibility. They said nothing, fitted the window without the sill and requested the balance of the fee before I realised what had been done. There was a safe place behind a gate at the end of my driveway where the UPVC could have been placed and was the most obvious place to leave it.
I was told I would be charged for fitting. They couldn’t deliver the window until 3 days later as they didn’t have emoluments lift it. W they’re out of business.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

We got our windows put in march 2023…

We got our windows put in march 2023 should of been done in the january they offered us vouchers for the delay but never received the after numeririse phone calls. we still get draughts in the windows and the door is not plumd. But trying get them back is impossible.. They seem to have different address now it was in tollcross now bellshill*** Dont use this company***

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Company gone out of business ??

Made deposit for replacement windows in December but was advised in January that my order would not go ahead and I needed to choose different window style. When I asked for my deposit back they refused and I never heard from them again and they ignored all correspondence. Looks like they have now shut so will need to go down the legal route to get my deposit back. Disgusting way to treat people.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

DX HOME IMPROVEMENT CLOSED

I have been trying to get in touch for 2 weeks as they have not yet completed one of my large window issues and evertime it rains heavy water is coming in. This has been ongoing since last November with issues from this window. Now I find out the owners of the company have been to court for other legal things. So now I have to pay more money to get this resolved and they were not cheap. Fuming is the polite word at the moment 😤

17 February 2026
Unprompted review
Rated 1 out of 5 stars

My windows were installed 4 years ago…

My windows were installed 4 years ago and at the time I was vey pleased withthe quality and service. in january I phoned to have a repair done and i was given a ate for this in february. Since then there has been no communication from them. I have since found out that 2 owners of this company were arrested last december for drug supplying linked to organised crime. I guess I can say goodbye to my payment.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Paid a deposit on 19th of January and yet no one answers the phone, apparently the company went into liquidation but it's still active on the gov website and they haven't informed any customers about their situation.
On the 20th of January they said the order has been processed and they will get back to me with a fitting date (for windows) but yet no one answers the phone or email...
They offered me a 10 years warranty for the windows and apparently for the deposit too but their membership with the insurer has expired on 9th of January...
This is a total scam and I've started taking legal actions again them.
I encourage everyone to take legal action against them.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Business has closed

Business has closed. I have asked 3 times to be removed from the website. Management have removed themself but not other staff.

Due to the circumstances surrounding the business. I don’t want to be associated with this.

Taking legal action, to be removed from the website

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Closed down- deposit back?

Anyone heard from them in the last week? Feeling like they no longer exist. Have been calling and emailing last week with no reply. Have had order in for bifold and window since October. All phones going to voicemail. If anyone had ways in which I go about getting deposit back etc would be greatful
Update- drove out last week and 2 guys were there to clear out unit and change locks. Everything still saying active. Sold to me with cover for getting money back etc if goes into liquidation (as had just gone through this with bathroom company)but then looking at it says receive membership number once full payment received received. I have no idea where to start to recover deposit- not paid by credit card 😭

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Job not completed although paid in full

Windows are lovely however the promised roughcast repair after they were put in (October) hasn't been done. There was quite a lot of damage done and despite constant emails and promises of the roughcast work being completed, nothing has happened. The company have stopped responding to emails and if you call it is an answer machine that doesn't get answered. It is now February and we are left with considerable damage to the building and risk of damp. After care is appalling. Work was paid in full but not fully completed.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Install of new windows!

Excellent Install of new windows!
I would thoroughly recommend DX Home Improvements, great job from start to finish. Everyone I met or spoke with were friendly, helpful and informative from Henry who came out and gave a quick no nonsense quote to Debbie who kept me up to date with the order, fitting and final sign off and Craig and Corrie the fitters, punctual, polite, friendly and of course done a brilliant job and tidied up after. Excellent job!

15 January 2026
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Fiona

Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear you’re so happy with your new windows and with the service you received from start to finish.

Your kind words about Henry, Debbie, Craig and Corrie will be passed on to them all — they’ll be thrilled to know their efforts were appreciated. We pride ourselves on being friendly, informative and leaving every job tidy, so it’s great to hear that reflected in your experience.

Thank you again for your recommendation and for choosing DX Home Improvements. Enjoy your new windows!

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Windows fitted

Due to inclement weather the fitters had to cancel twice. Blocked roads and very icey conditions in Aberdeenshire Debbie who I liaised with kept me informed and eventually a new date was set and they arrived a week later. The fitters came from Glasgow Joe and Craig were a great duo very efficient and did a fantastic job. Would highly recommend

14 January 2026
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Caroline

Thank you very much for your understanding and for taking the time to leave such a positive review. We really appreciate your patience due to the challenging weather conditions, and we’re glad Debbie was able to keep you well informed throughout.

It’s great to hear that Joe and Craig did such an efficient job and that you’re pleased with the finished result. Your recommendation means a lot to us.

Thank you again for choosing DX Home Improvements.

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Excellent work!

Excellent materials, well-organised, very professional and polite, beautiful work , very satisfied with the final result. Will definitely call them again for more work.

Petros

13 January 2026
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Petros

Thank you so much for your kind review. We’re delighted to hear you’re very satisfied with the final result and that you were happy with the quality of the materials, organisation and workmanship.

It’s great to know you’d call us again in the future — we really appreciate your support. Thanks again for choosing DX Home Improvements.

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Efficient, professional, money saving and looks fantastic!

Thank you to Luke and Brad (Installers) - Top-notch service!
The quality of the doors and windows is excellent and the installation was flawless.
The difference in insulation is VERY noticeable. Five stars!

22 December 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you for the fantastic five-star review. We’re delighted to hear you’re so pleased with the quality of your new doors and windows and the noticeable improvement in insulation.

Luke and Brad will be thrilled to hear your kind words — we’ll be sure to pass them on. It’s great to know the installation was flawless and the end result looks fantastic.

Thank you again for choosing DX Home Improvements and for your recommendation.

Kind Regards
Angela
Head of Sales

Rated 2 out of 5 stars

Avoid as aftercare service non existent

Had my kitchen fitted just over 1 year ago and the flooring is cracking due to not being fitted appropriately. Contacted the company back in sept and they sent out one of their workers to evaluate and was told they would get back to me. I waited and waited no phone call so called them to chase up. Was told they would call back. They didnt. Called again and was promised they would call back. They didnt. I have chased this company numerous times since sept only to be ignored and fobbed off. I spent £12k on the kitchen and now left with a flooring not fitted correctly and cracks everywhere. I find the aftercare absolutely disgusting and being ignored. Aftwr telling them on my last call in December i would be contacting trading standards if the matter doesnt get resolved as they had been told the flooring needs replaced. They still ignored me so now in touch with trqding standards.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Just had two living room windows and a…

Just had two living room windows and a new front door done. Firstly communications from the company before install were great.
Very happy with the job. Andy was amazing! Explained everything clearly and very neat and tidy. Great job all round :) Thanks.

9 January 2026
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Gerry

Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that our communication before installation was clear and helpful, and that you’re happy with your new windows and front door. Andy will be delighted to hear your feedback — we’re glad he explained everything clearly and left everything neat and tidy. Thanks again for choosing us, and enjoy your new installation!

Kind Regards
Angela
Head of Sales

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