A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and be... See more
Company replied
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... See more
Company replied
1. Easy to purchase tickets, they don’t make you create an account which I appreciate 2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my tic... See more
Company replied
Company details
Written by the company
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Contact info
Cameo House, 11 Bear Street, WC2H 7AS, London, United Kingdom
- 020 3700 0610
- team@fixr.co
- fixr.co
4.5
Excellent
645 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost tickets replaced promptly
Amelia resolved our problem promptly when we couldn’t find our tickets. Excellent customer service!
4 November 2025
Unprompted review
Reply from FIXR
Hi Martin,
Thank you for your review!
We're so pleased to hear that our customer service team was able to resolve your problem promptly and replace your lost tickets. We appreciate you recognizing our excellent customer service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great platform for setting up events
Great platform for setting up events, support team is super responsive :)
6 November 2025
Unprompted review
Reply from FIXR
Hi Tom,
Thank you for your review!
We're so pleased to hear that you find FIXR a great platform for setting up events and that you find our support team super responsive! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Customer service partnered with me as…
Customer service partnered with me as the consumer to remedy a scheduling issue I had with purchased tickets. Hayley-Ann is 5 star!
3 November 2025
Unprompted review
Reply from FIXR
Hi CP,
Thank you so much for this wonderful review!
We're thrilled to hear that our customer service team "partnered" with you to remedy your scheduling issue. We aim to provide helpful and supportive service, and we truly appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The ticket protection is a scam
The ticket protection is a scam, absolutely no point paying extra, you'll just be more out of pocket if you cant attend an event due to illness.
They deliberately make it nearly impossible to get a refund.
31 October 2025
Unprompted review
Reply from FIXR
Hi Jack,
Thanks for your review!
We’re sorry to hear that your refund application with TicketPlan was unsuccessful. As TicketPlan is a separate refund protection provider, FIXR does not have control over their decisions or policies. If you believe your claim was unfairly rejected, we would recommend reaching out to TicketPlan directly for further clarification or to appeal their decision.
You can contact TicketPlan at refunds@ticketplangroup.com.
We appreciate your understanding, and we’re sorry we’re unable to assist further in this case.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to use and lots of offers
31 October 2025
Unprompted review
Reply from FIXR
Hi Abby,
Thank you for your review!
We're pleased to hear you found the process easy to use and appreciate the lots of offers available. We value your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very helpful staff
Very helpful staff. Sorted my issue out immediately
31 October 2025
Unprompted review
Reply from FIXR
Hi Lisa,
Thank you for your review!
We're so pleased to hear that our staff was very helpful and sorted your issue out immediately. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi there,
Thank you for your review!
We're thrilled to hear that you experienced excellent customer service. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Problem solved very quickly
I had ordered tickets for something & I had incorrectly typed the email address. Contacted FIXR & within 24hours they had sorted my problem so quickly
30 October 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review!
We're pleased to hear that even after incorrectly typing your email address, you contacted FIXR and we had your problem sorted out so quickly within 24 hours. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
rly easy to use
29 October 2025
Unprompted review
Reply from FIXR
Hi Johrran,
Thank you for your review! We're glad to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Evie,
Thank you for the review! We're glad to hear you find FIXR great for tickets! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great quick reply and got the tickets…
Great quick reply and got the tickets that had disappeared of my profile quick enough as I had a party the same day. Thank you Amelia for your help.
23 October 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you so much for your review!
We're thrilled to hear that our team provided a great quick reply and got your tickets sorted out quickly enough for your party the same day. We appreciate your kind words and are so glad we could help!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt and professional response
Prompt and professional response
Thank you
15 October 2025
Unprompted review
Reply from FIXR
Hi Richard,
Thank you for your review!
We're so pleased to hear that you experienced a prompt and professional response. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great for charity events
Great for charity events, I’ve done 2 now with Fixr and it’s just great - plus discounted fees. Super responsive team making end of event pay outs painless! Thank you Amelia!
22 October 2025
Unprompted review
Reply from FIXR
Hi Zoe,
Thank you so much for this wonderful review!
We're thrilled to hear that FIXR is great for your charity events and that you've had such a positive experience across both.
We're especially pleased that you appreciate the discounted fees and find our team super responsive in making end-of-event payouts painless. That's exactly what we aim for! We appreciate your business and kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets
I was able to solve my problem quite quickly. Many thanks to this company.
21 October 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you were able to solve your problem quite quickly. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Lucy,
Thank you for the review!
We're glad to hear you think our service is cool and really great. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt attention…
Super speedy response and resolution to my query about my tickets which was all down to me misspelling my email address.
12 October 2025
Unprompted review
Reply from FIXR
Hi Patricia,
Thank you for your review! We're pleased to hear that even though the issue was a misspelling of your email address, you received a super speedy response and resolution to your query. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very easy to use and easily visible…
Very easy to use and easily visible tickets.
7 October 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear you found the process very easy to use and that your tickets were easily visible. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Positive experience
Positive experience! My issue was solved very quickly.
2 October 2025
Unprompted review
Reply from FIXR
Hi Anna,
Thank you for your review!
We're so pleased to hear you had a positive experience and that your issue was solved very quickly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Cost me £60 to fix their problem
New and unused account got disabled for no reason and support took so long to fix it that it ended up costing me £60 extra because early tickets sold out.
30 September 2025
Unprompted review
Reply from FIXR
Hi Mo,
Thank you for your review.
We are sincerely sorry to hear about the extremely frustrating experience you had with your account being disabled and the subsequent delay in our support response.
We understand that having a new account disabled for no apparent reason is confusing, and we deeply regret that the time taken to resolve this resulted in you incurring extra costs due to the early tickets selling out. We want to investigate this issue fully.
Please email us directly at team@fixr.co with the email address associated with your account, and we will ensure this matter is urgently reviewed.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had a wonderful experience with FIXR!!
I had a wonderful experience with FIXR…I had to change the date for my tickets so I emailed the company and received a reply the following day…They were very efficient and emailed me new tickets with the correct date for the Arcadia Earth show in Tampa FL!! The show was fantastic and I was so grateful to FIXR for their prompt response, not to mention saving my money! I would definitely use them again!
28 September 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a wonderful experience with FIXR.
It's great to know that our team was efficient in getting back to you the following day and providing you with the new tickets for the Arcadia Earth show.
We appreciate your kind words and look forward to having you use our platform again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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