A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and be... See more
Company replied
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... See more
Company replied
1. Easy to purchase tickets, they don’t make you create an account which I appreciate 2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my tic... See more
Company replied
Company details
Written by the company
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Contact info
Cameo House, 11 Bear Street, WC2H 7AS, London, United Kingdom
- 020 3700 0610
- team@fixr.co
- fixr.co
4.5
Excellent
644 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t buy Harper Freshers club ticket
Paid for the last minute ticket for an event, later saw that (due to 2025 selling out) it was for 2026 freshers week. Arrived at the club who then informed us that the event on Fixr had nothing to do with them and we would have to pay £5 on the door anyway - but couldn’t get in due to the number of people. Phoned fixr twice during the day and sent an email with absolutely no reply. This is at least the second year this had happened with a fake event being listed and Fixr don’t seem to care
26 September 2025
Unprompted review
We've used the platform for many of our…
We've used the platform for many of our events and have had a great experience so far.
25 September 2025
Unprompted review
Reply from FIXR
Hi Nathaniel,
Thank you for the wonderful review!
We're so pleased to hear that you've used our platform for many of your events and have had a great experience so far. We appreciate your continued business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Superb
Superb, fast and friendly service. I couldn’t find tickets I had booked. FIXR solved it quickly and with ease. So refreshing. Thank you!
25 September 2025
Unprompted review
Reply from FIXR
Hi Chris,
Thank you so much for your wonderful review!
We're delighted to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Terrible customer support
Terrible customer support. They do not respond to e-mails and ignore you for weeks.
1 September 2025
Unprompted review
Great for real
24 September 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you so much for your wonderful review!
We're thrilled to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Kalum,
Thank you for the review!
We're glad to hear you found the experience very good and easy. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Well organised and easy to access
Well organised and easy to access
24 September 2025
Unprompted review
Reply from FIXR
Hi Emily,
Thank you for your review!
We're pleased to hear that you found the process well organised and easy to access. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Quick and great service!
24 September 2025
Unprompted review
Reply from FIXR
Hi Sofie,
Thank you for the review!
We're so pleased to hear you experienced quick and great service. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi there,
Thank you for your review!
We're delighted to hear that you had a good day and a positive experience with us. We appreciate you taking the time to share your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to book and great customer service
Easy to book and great customer service
15 September 2025
Unprompted review
Reply from FIXR
Hi Mary,
Thank you for the wonderful review!
We're delighted to hear that you found the booking process easy and that you experienced great customer service. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The team was prompt to fix my issue.
The team was prompt to fix my issue.
23 September 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review!
We're so pleased to hear that our team was prompt to fix your issue. Providing quick and effective help is what we always aim for!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
There is a ticket for everything that…
There is a ticket for everything that can be purchased easily.
19 September 2025
Unprompted review
Reply from FIXR
Hi Hamza,
Thank you for the wonderful review!
We're delighted to hear that you found the ticket purchasing process so easy and that we have tickets for everything you need. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Conor,
Thank you for the review!
We're glad to hear you found it to be quality and had a great experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I made an error ordering tickets & FIXR…
I made an error ordering tickets & FIXR had resolved my issue by the following morning of my contact Thank You Very Much 🙏
16 September 2025
Unprompted review
Reply from FIXR
Hi Stella,
Thank you so much for your review!
We're delighted to hear that we were able to quickly resolve your ticket ordering issue by the following morning. Providing swift and effective help is what we always aim for!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Max,
Thank you for the review!
We're so pleased to hear you found the process quick and easy to use, and that everything worked perfectly for you. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy for the most part
The initial experience was very user-friendly. The platform made it easy to transfer tickets to friends. One of the transfers became complicated and I found it took quite a while to get the proper help. It was, however, fixed in the end!
14 September 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review. We're glad to hear your initial experience was very user-friendly, and that the transfers were mostly easy.
We sincerely apologize that one transfer became complicated and took a while to resolve. We are pleased the issue was fixed in the end, and we appreciate you letting us know so we can improve our support process.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Paid money, no email, no ticket and no reply!
My daughter purchased a ticket to an event in Glasgow, no email, no ticket in app or webpage and despite emailing Fixr and trying to contact them through Instagram, no reply.
She had to pay on the door last night, which cost an extra £1 despite the initial £14 payment to Fixr showing as completed on her online banking.
While mistakes happen, it's the lack of communication that is the most disappointing. Started a charge back with her bank.
14 September 2025
Unprompted review
I had a problem retrieving my ticket…
I had a problem retrieving my ticket and Amelia was amazing!! Thank you Amelia for your prompt and helpful response.
11 September 2025
Unprompted review
Reply from FIXR
Hi Janet,
Thank you so much for your fantastic review!
We're thrilled to hear that you had such a great experience with our team. Providing a prompt and helpful response to your ticket issue is exactly what we aim for. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lovely lady called amelia helped me in…
Lovely lady called amelia helped me in finding my tickets i accidentally deleted and re sent them
11 September 2025
Unprompted review
Reply from FIXR
Hi Kirstie,
Thank you so much for the wonderful review!
We're so pleased that our team was able to help you so quickly with finding your tickets. Your feedback is truly appreciated as we always aim to provide a swift and effective solution for our customers.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Except now experiencing problems…
Except now experiencing problems signing in. But probably more me than FIXR. They are very quick to respond to any problems. Until now had no problems at all. All been good.
10 September 2025
Unprompted review
Reply from FIXR
Hi Beth,
Thank you for your review and your honest feedback. We're so glad to hear you've had a good experience with us until now and that our team has been very quick to respond to any problems.
We're sorry you're now having a sign-in issue. While you mentioned it might be on your end, we'd still be happy to help. Please reach out to us at team@fixr.co so we can assist you. We appreciate your feedback and hope to get this sorted for you quickly.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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