fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency and professionalism, often praising the staff for their helpfulness and expertise. Many appreciate the fair and competitive pricing, which is often significantly lower than alternatives, making repairs a cost-effective solution. The quality of the repairs is consistently praised, with devices looking and functioning like new, and the turnaround times are frequently described as very quick. However, some customers experienced issues with product quality, reporting that replacement screens failed shortly after repair without physical damage. A few other people also felt that their devices were returned with new problems or that the quality of replacement parts was not as expected, leading to dissatisfaction with the overall outcome.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the new screens... See more

Price

Customers had positive experiences with price, often noting that the costs were significantly lower than... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the results... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

Great service, highly recommended. My iPad Pro 2024 was not charging or seeing anything plugged into USB C port. Logged a job with iPad-repair.co.uk to replace the port. iPad was picked up by co... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

iPad Stuck In Case

I visted around 4-5 different repair shops who would try to help me get my ipad out of my case and I couldnt believe it when they actually did it! All without actually damaging the case or ipad! 10/10 service, really kind, and they also didnt charge me so im super grateful.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient system

Very efficient system with very good prices. They kept us fully informed and offered good advise The whole process was excellent and we have an item that will give a renewed experience

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I shopped around and they were the…

I shopped around and they were the cheapest offering a genuine screen replacement. Always concerned when it’s cheapest but from purchasing online to communication everything was first class. I will trust all future repairs with fix my broken screen, highly recommend. Thanks

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I can’t recommend fixmybrokenscreen.co.uk highly enough. I had severely damaged the screen of my MacBook Air with both water and LCD damage and needed it repaired urgently, as I work from home and rely on my laptop for my job.

When I called, the team were extremely helpful and advised that instead of posting my device, I could visit one of their locations for a same-day repair. I attended the Aldgate East branch, and the service was outstanding. As I had travelled an hour to get there, they kindly completed the screen replacement within 2 hours, even though the original estimate was 4.

My MacBook now looks and performs like new. The staff were professional, efficient, and courteous throughout, and the pricing was very competitive. I wouldn’t hesitate to use fixmybrokenscreen.co.uk again in the future.

13 November 2025
Rated 5 out of 5 stars

What a fabulous service

What a fabulous service, I sent my granddaughter laptop away on Tuesday, and it was back with me by Saturday with a new screen as promised, such a fast turn around, it was collected from my property by Royal Mail, and returned via Royal Mail 4 days later in perfect working order, thank you so much. Would not hesitate to use this service again.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company and avoid at…

Do not trust this company and avoid at all costs. They kept my machine for 20 days and after chasing them several times I finally got the machine with the screen in a worse off way than when I gave it to them with extra lines. They allege that they put a screen on but when I complained and said to return my laptop after the frustration of being without it for all this time the screen being out back on has now caused further issues. Not a reputable company at all and I will now be using the money I would be using to fix it to buy another machine.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

These guys are a very professional…

These guys are a very professional outfit with tracking systems, a person on the end of the phone and it was fast. The repair was perfect good as new my Apple Watch now usable for a 50 quid investment no codes or errors as good as Apple doing it. Wouldn’t hesitate to recommend will use again

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Slow service, scratched screen, bad packaging

Got my device (iPad air 2024) back 7 days after they had received it. Website and marketing claims 1-3 day repair. After chasing them up, they sent my device and when I received it there was a scratch in the screen with the iPad packaged in a box much too large. Very disappointing. Won't be using them again. Wouldn't recommend

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, fast turn around and great result!

Quick, easy process. Great communication. Helpful phone call to reach out and check a couple of things with me. I wasn’t sure my watch was fixable as the top right corner was not registering touch after I dropped it and the screen shattered- but these people worked their magic 🤩
Friendly, professional advice and super quick turn around.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fast, efficient and affordable. Couldn’t fault it. Apple Watch sent and returned in 3 days and now showing full battery health. Brilliant service would highly recommend

16 October 2025
Unprompted review

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