Fixmybrokenmac Reviews 254

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My Macbook Air would not switch on, was quoted circa £425 from Apple to get it fixed! So booked in my machine for repair at "Fix My Broken Mac" service was great very efficient. My machine was courier... See more

Rated 5 out of 5 stars

I found out about RepairMyMac initally on Google and the reviews were positive so decided to send them my MacBook Pro. All communications were clear and prompt. Will responded to my questions quickly... See more

Rated 5 out of 5 stars

Could not be happier with the service I received. I live locally so dropped off the laptop myself, everyone was very friendly. Received my diagnosis in 2 working days and it took about a week to fix,... See more

Rated 4 out of 5 stars

Highly recommend the team at Fix my broken Mac. Fair pricing and on quote charging. Quickly identified hard disk problem, sorted and replaced. However on return I found battery issues which they had... See more

Company details

  1. Computer Repair Service

Written by the company

We fix Macs, iPhones and iPads and we do it cheaper and faster than Apple. It doesn't matter if you have a brand new Mac or if it is 10 years old. We can offer a 1, 3 or 5 day express service if you're in a real hurry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(254)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your Mac is your workhorse

When you're busy as a creative, your Mac is your lifeline. Your workhorse. When they do fail it's never at the right time. My Mac kept deciding to shut down without warning so I took it into Will and his team and they diagnosed the problem and sent me a breakdown of the very favourable costs. The work was carried out without fuss and now the machine works better than it did. Thanks guys!

19 February 2020
Unprompted review
Rated 5 out of 5 stars

Self upgrade of Mac Mini that went wrong!

Trying to upgrade my Mac Mini to Catalina I managed to make a complete hash of it. Fixmybrokenmac sorted it all out and advised me against the upgrade. All done within 24 hours at what I consider to be an excellent price and picked it up 48 hours after taking it in for repair. Quoted 7-10 working days but like the last time when I needed a new drive I got my Mac back super quick. Thanks guys.

14 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service for Mac computers!

MacAssist were extremely knowledgeable, efficient, quick and very responsive.
They replaced my drowned MacBook, and upgraded my iMac with an SSD Drive which has transformed its speed of operation.
The packaging provided for Courier service was excellent and made the whole process really easy

Great Customer Service - thank yo0u

6 January 2020
Unprompted review
Rated 5 out of 5 stars

Hunk of junk to better than new!

The guys installed an SSD drive in my iMac and completely transformed it. It went from a hunk of junk at only 2 years old that barely worked and is now better than when I purchased it. Speedy service, paid for 3 day service and was fixed within 24hrs. Highly recommend.

28 November 2019
Unprompted review
Rated 5 out of 5 stars

Dead MAC, wasn't starting up

I had an issue with my Mac, within several days they were able to get back to me with an issue and a break down to a layman exactly what the problem was. Their prices were fair and their services fantastic. There are several times I gave them a call and they were always willing to assist, even with my myriad of questions. The efficiency is great and they are honest. Will definitely be using them again if any issue ever arises.

24 November 2019
Unprompted review
Rated 5 out of 5 stars

I tried to be clever and do a DIY…

I tried to be clever and do a DIY battery replacement on my iPhone and breaking it in the process. Booked it in and waited while a diagnosis/repair was carried out. Unfortunately it was the mainboard I had broken and not the ribbon as suspected. When I was told that this was more than the phone was worth I decided not to carry on with a repair but was impressed that they didn't want to make a charge even though over an hour was spent stripping down and re-assembling the phone. Lesson learned, a £20 online battery kit turned into the cost of a new phone. Let the professionals handle it!

15 November 2019
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed with the service! After being told by Apple my Macbook Pro was Vintage and they were unable to fix it I contacted a few different places and Fixmybrokenmac came out on top. They replied quickly to emails and gave straightforward honest advice. After dropping my laptop off it was ready to be collected a few days later and is now working as good as new. I would 100% recommend. Thanks again!

13 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I took my Macbook Pro to Apple, they were not able to fix it due to it being an older model, they referred me to Fix my broken Mac. The customer service was great and they kept me informed of the issue. My Mac is now working as it was before. The team provided a great service.

13 November 2019
Unprompted review
Rated 5 out of 5 stars

i was looking for a MacBook repair…

i was looking for a MacBook repair specialist on the Internet in the Birmingham area. I found several and they seemed to be the most credible and offered a 90 warranty. The actual service was excellent, the problem was analyzed correctly, repair completed on time and at reasonable cost. Continuously updated with progress. Definitely recommended.

7 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service.

After a desperate search to get my Macbook pro fixed and not having the patience to wait for an apple store appointment. I connected with Will on Linkedin as if it was faith. I didn't think twice before visiting their shop and took a day off to go there. As a Graphic Designer, I always need my laptop.

Even thou they were moving on the day of my visit Will and his team offered their help and assisted me very professionally after explaining everything. I knew I was leaving it with safe hands and as promised I got my laptop the next day.

I can't recommend these guys enough. Thanks a lot for your service also I am glad I was your first Linkedin Customer

30 October 2019
Unprompted review
Rated 5 out of 5 stars

I took my Laptop to the apple shop to…

I took my Laptop to the apple shop to try and get a repair they told me i would lose all my stuff on the laptop. I went around looking and i found to see if i could find a shop that fix's MacBook's pro's i got recommend by A couple of mate's online.I took it to fix my broken mac i told them what was wrong with in less than two day's they email me telling whats wrong with it. 5 days after i came to pick it up my MacBook pro it was running smooth way faster than ever. I never been so happy you guys did Excellent job by fixing my laptop. If anyone has laptop that needs fixing i would deffo recommend these guys. Thank you so much.

24 October 2019
Unprompted review
Rated 5 out of 5 stars

This was excellent- thankyou very much

This was excellent- there were a few details which were not due Will and his team delays due to weekends but the guys at Fix My Mac, did there very best to overcome delays and keep me informed along the way. The bugs virus has gone and my laptop is working extremely well once more. Thankyou very much

22 October 2019
Unprompted review
Rated 5 out of 5 stars

I've used Will and his teams services…

Really friendly and knowledgeable team, would highly recommend anyone looking to have their apple products repaired look to use these guys. They provide quality repairs at very decent prices and with quick turnaround.

I've used Will and his teams services on a few occasions now for GPU and water damage repairs and they really do exemplary work and provide very honest and straightforward advice. The repairs are priced very fairly and they absolutely know their way around Apple products. I highly recommend their services!

20 October 2019
Unprompted review
Rated 5 out of 5 stars

Would highly recommend these guys

Would highly recommend these guys! It was a quick and easy process with the repair of my Macbook Pro. They turned it around super fast especially as they were in the process of moving spaces. Once I approved the estimated cost of repair it suggested it may take 5-7 days however it only took a day therefore I could pick it up the next day which was amazing!

Cheers guys!

19 October 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look