M&M were great communicators took you through the process of having the repair done with updates. The work itself was very good would definitely recommend. Very pleased
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent results, above and beyond what was expected, everyone was also polite, helpful and at the other end of a phone when needed. Very grateful from a woman whose husband had died and was n... See more
Company replied
Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction. The repai... See more
Company replied
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.7
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JOANNE COLLINS
Have only recently had my new vehicle in the space of 3 days I had two incidents, after 35 years of driving and no accidents coupled with 25 years of motor trade experience I must say :- Motability were outstanding as were Fix autos and enterprise but what stood out from the crowd was a lady called JOANNE COLLINS WHO WORKED FOR THE VEHICLE REPAIR CENTRE CALLED M AND M IN LONGTON
STOKE ON TRENT !! From day day one she put at easy because I suffer with extreme anxiety she delt with Motability and Enterprise and at ever point she kept me up to date she deserves a special mention I do hope this gets back to her she was awesome!!
9 January 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Mellor and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team and especially Joanne. Have a great day!
The service from start to finish was…
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The repair was quite tricky to the off side drivers front and was informed that it would be complete by the 9th January 2023. To my amazement, it was ready for collection a week earlier. The repair was outstanding as good as new. Highly recommended. The hand over via Isabelle was very professional, quick and easy.
One happy customer
Thank you team
Kevin Bennett
26 November 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Kevin. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Wishing you a Happy New Year, from all the team!
Friendly efficient and courteous staff
Friendly efficient and courteous staff. The car was returned fully valeted. Very pleased with my experience and would highly recommend the service.
20 December 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Juggins and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Good communication to arrange…
Good communication to arrange collection and delivery of my car, and repair work spot on! Thanks.
15 November 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Jen and we would like to thank you for your kind words. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, picked my car up and dropped back off, work on car is brilliant, no problems, had al been valeted and sanitized, really happy.
11 November 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Nikki and thank you so much for taking the time to leave us a review, we really do appreciate it. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Brilliant service from the start to the…
Brilliant service from the start to the finish nothing to much trouble always helpful keeping you updated brilliant service and also very helpful and polite highly recommended
24 October 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Kevin and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Communication was great
Communication was great, they picked up
And dropped off at my convenience and the driver was so friendly.
The car looks great!
Thank you
17 October 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning April and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
First Class Service
I was kept informed at every stage of the repairs.
Repair carried out to the highest of standard.
17 October 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning Paul. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Polite staff and kept informed about…
Polite staff and kept informed about work carried out
8 September 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Christopher. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Really sorry to hear this Mr Mountford. In our defense, we were messed about just as you were by the Insurer. Insisting on 2nd hand parts which they say is in your policy, the engineer from the Insurance company had to eventually back down when we were messed around so much and I insisted they call you to discuss, unfortunately they hid behind us. Late parts orders due to there 2nd hand part policy and the hoops we had to jump through to eventually get them to authorise the correct parts require. Please accept our apologies. Kind Regards.
Five Stars.
Friendly, quick, and supportive service. A helpful advisor at Fix Auto happily sent a low loader to collect and return the car from our home address and didn't charge even though the service wasn't included in my insurance.
Returned valeted to a pleased customer.
24 August 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Chell and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, once again, work completed to a great standard, staff very helpful and friendly.
18 August 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Vicki and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Josephine and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Cleeton. We are sorry to hear of your issue and understand that this has been discussed and we are due to have your vehicle back shortly. Our sincere apologies, as it is not our intention to cause any upset and thank you for bringing it to our attention and giving us the opportunity to sort.
Professional service
From start to finish a professional operation, the car was examined, parts ordered, car collected and repaired, then delivered back.
All rather painless
16 June 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Thomas, thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Repair was excellent waited 3 months…
Repair was excellent waited 3 months for a part on back order then they repaired the part other than that can't praise them enough.
15 May 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Robert. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
They missed parts and now it has to go…
They missed parts and now it has to go back in such a inconvenience
14 May 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Falknor, we are sorry to hear of this inconvenience and I can see that you have been in touch with us directly, earlier today. Our assessor has tried to contact you by telephone earlier but will be in touch again over the next few days to discuss further and hopefully resolve any outstanding issues with you.
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mrs Hill. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
The M and M Experience
The estimator was very thorough on inspecting the damage. The reception team were top class and answered any queries I had face to face and by telephone. On collecting my vehicle the receptionist accompanied us to our car on a wet and very windy afternoon and was very pleasant on the drop off and collect days. Very professional service.
15 February 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Tricia and thank so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Paula. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.