Excellent all round. Another driver clipped my Tesla as he was unsuccessfully overtaking. Front wing, side panel, wheel, sensors all damaged. Car was picked up nice and easy, kept informed during the... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
Overall, the communication throughout the process was good, with updates provided in a timely manner. However, I did find that some members of staff occasionally came across as a little standoffish,... See more
Company replied
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
Company replied
Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.8
Excellent
250 reviews
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Overall
Overall, the communication throughout the process was good, with updates provided in a timely manner. However, I did find that some members of staff occasionally came across as a little standoffish, both in person and over the phone, which slightly impacted the overall customer experience.
The quality of the bodywork repair itself was very good, and the visible finish met expectations. That said, I did notice a few minor issues inside the vehicle after the repair was completed, which required attention.
In summary, while the repair work was strong, there is some room for improvement in customer interaction and attention to detail during the final checks.
13 May 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Michael. Thank you so much for taking the time to provide us with your feedback and your constructive comments, which I am so thankful for and will look to provide some internal personal development training in those areas (thank you). We are glad to hear you had a great experience and happy with the final repairs. Have a great day!
Excellent all round
Excellent all round. Another driver clipped my Tesla as he was unsuccessfully overtaking. Front wing, side panel, wheel, sensors all damaged. Car was picked up nice and easy, kept informed during the repair process and as I needed my car back before a booked holiday and long drive, they worked their magic to get it repaired on time. Tesla came back looking brand new. Amazed. Staff I dealt with were all friendly, answered the phones very quickly, nice and courteous throughout. Even offered a nice cold drink as they brought my car round to me when it was ready. All in all, thoroughly recommended and well pleased with the entire experience. Not many companies exist anymore that put this much effort into the customer experience. Whilst I hope no one else crashes into me, if they do, I know where I’m going for my repairs. Nice work Stoke team. Very nice work.
13 May 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning James. We are so pleased that you have your vehicle back and everything went as smoothly as possible. Thank you for taking the time to leave us a review and such kind words as it really is appreciated. We will pass on the good review to the rest of the team. Have a great day!
Quality Service
The customer service was very good. I was kept informed of how the repairs to the vehicle were progressing.
Good quality workmanship. Repairs were carried out speedily.
Vehicle was returned valeted.
23 April 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Rachel. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we'll pass on the good review to the rest of the team. Have a great day!
From the 1st day of going through those…
From the 1st day of going through those doors to collecting my car today id say well done to all the team, start to finish....if i could give you 10 stars i would.....audi a5 convertable...🤩
23 April 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Margery and thank you so much for your kind words and such a positive review. We're glad to hear you had a great experience and will pass on the good review to the rest of the team. Have a great day!
The company kept me updated on my…
The company kept me updated on my repairs throughout via email and phone calls , arranged collection and drop off, were very friendly and provided as much detail as possible
18 March 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Livvy and thankyou so much for taking the time to leave us a review. We're glad to hear you had a great experience with us and we will pass on your kind words to the rest of the team. Have a great day!
Great communication throughout
Great communication throughout, regular updates and the repair work was faultless
19 February 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Gary and thank you so much for taking the time to and we will pass on the good review to the rest of the team. Have a great day!
The staff were very helpful and they…
The staff were very helpful and they kept me fully informed of the of the situation during of what proved to be a long process because of the delay in obtaining parts.
13 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jeanette. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on your kind words to the rest of the team. Have a great day!
M&M Garage Stoke (fix auto) took my car…
M&M Garage Stoke (fix auto) took my car at the end of December and was told it would be fixed by the 15th of January. That date came and went, and for the last two weeks I’ve been repeatedly told the car would be “ready soon,” which turned out not to be true. I’ve now been told the car won’t be ready until the 20th of February . I feel like I’ve been lied to and kept in the dark, with constantly changing stories and no honest explanation. At this point, I’m seriously concerned that something has happened to my car and I’m not being told the full truth.
This has been an extremely frustrating and stressful experience. Poor communication, missed deadlines, and no accountability. Worst garage experience I’ve had — I would not recommend them
5 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon, Mr Anton. We are sorry to hear that you feel we are not helping you and delaying the repairs to your vehicle unnecessary, this is not our intention. You mentioned you were told your repairs would be complete by 15/1/26 and unfortunately this is where the confusion has arisen as we have not advised this at any point to anyone, so it might be something that came from another source. I can see you have been updated by us firstly on 23/1/26 you then rang back on 27/1/26 and requested a detailed email explaining everything to date, which we have sent. We are looking to review on or before 20/2/26. Below is the sequence of events so far –
22/12/25 Notification received, contact made, and you were going to get the vehicle into us
23/12/25 Vehicle did not arrive, so we contacted you and arrange to collect the vehicle on 29/12/25
29/123/25 Vehicle On Site
30/12/25 Estimate Completed
5/1/26 Authorised and parts ordered
14/1/26 Parts Arrived vehicle scheduled into workshop and Steering Geo to be carried out
21/1/26 Vehicle In progress
23/1/26 updated you confirmed your vehicle was in progress and agreed we would contact you again on 5/2/26 with a review
5/2/26 updated you and advised that when we came to fit the new part, we found it was incorrect and they had sent R/H/Wing despite us ordering L/H/Wing, so awaiting new part and we would review again on or before 20/2/26 although you wanted your vehicle back, we were unable to accommodate you as the repairs had started
Please be assured we are doing everything we can and want your vehicle returned to you as soon as it is safe and possible to do so.
Very happy with service always kept us…
Very happy with service always kept us updated with progress , and our car was returned as if it had just come out of showroom , staff helpful and friendly 🙂👍well done all of you
27 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Evening Melanie. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on your kind words and great review to the rest of the team. Have a lovely evening!
Brilliant from start to finish!
I had repair work carried out on my Tesla by M&M Fix Auto and the whole experience was excellent from start to finish. Communication was clear and consistent throughout, which really put me at ease. The staff were friendly, professional, and genuinely helpful.
The collection and delivery service was a huge bonus and made the process completely hassle-free. The quality of the repair work was top-notch, and my car was returned in perfect condition.
Highly recommend M&M Fix Auto
14 January 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Nic and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience throughout the repair process and are pleased with the quality of repairs to your vehicle. We will pass on your very kind words & review to the rest of the team. Have a great day!
Very professional staff and service
Good communication and excellent customer service throughout whilst my vehicle was repaired. I am very grateful for the prompt and courteous vehicle pick up and delivery service provided too. Everyone I spoke to at the company was extremely helpful and friendly. Thank you so much.
9 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jessica and thank you so much for taking the time to leave us a review. We're glad that you have a great experience and we will pass on your kind words to the rest of the team. Have a great day!
Excellent work and communication skills…
Excellent work and communication skills while my vehicle was being fixed.
Highly recommend
20 December 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Shannon and we would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on your lovely comments to the rest of the team. Have a great day!
From dropping the vehicle off to…
From dropping the vehicle off to picking it up they kept me updated everything was 5star nothing to do with service just wish they had a coffee machine in reception
20 December 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Thomas. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on the good review along with your kind words, to the rest of the team. Have a great day!
Excellent customer service and repairs.
Excellent customer service and repairs.
1st class service all round
16 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Simon. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on the good review and your kind words to the rest of the team. Have a great day!
Friendly staff
Friendly staff, gave options on how to best to repair car. Booked in easily, great communication via phone and WhatsApp. Accommodating in allowing me to bring car in the night before. Surprise when I collected car as it had been valeted inside and out
9 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
Staff were friendly and helpful
Staff were friendly and helpful, repair was booked in fast, the work was carried out quickly and the repair and replacement door was done to a high standard, with no evidence that someone had reversed into me,
Would highly recommend 10/10
17 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jason. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on the good review and your kind words to the rest of the team. Have a great day!
Excellent repair company
From the start to the finish my experience was nothing short of fabulous. My repair was done brilliantly and that’s all what clients want - communication, honesty and a good job which was exactly what I got.
10 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Maxine, We really appreciate you taking the time to provide us with your feed back and so pleased that everything went smoothly. We're glad to hear you had a great experience and will pass on your kind words to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Cordelia and we would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on the good review to the rest of the team. Have a great day!
Regular updates with both phone calls…
Regular updates with both phone calls and e-mails
Repairs were excellent too!
25 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Sandra and we thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on your kind words to the rest of the team. Have a great day!
The whole process was very quick and…
The whole process was very quick and easy! Had my damages fixed within the same week and it all went very smoothly :)
20 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Anouska and thank you so much for taking the time to leave us a review. We very much appreciate your feedback which is important to us and thank you for you kind words which we will pass on to the rest of the team. Have a great day!
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