The customer service was amazing. The best that I have experienced since relocating to the UK. They contacted me to arrange a time to drop off the courtesy car and collect my car. The driver was welco... See more
Company replied
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Long delay between assessment and repair, but well explained and allowed me to plan better. Courtesy car was as requested. Repair completed ahead of estimate and to a good standard. Lynn kept me well... See more
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The job was done timely and looking good from outside. Unfortunatelly the joint from the door and the window wasn't properly done, and the rain water get in between the glass and the loose joint.
Company replied
I have just got my car back after someone drove into the side of it , I would recommend Fix Auto they have made a great job of the repairs that were needed, and kept me informed all the way through t... See more
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Company details
About Fix Auto UK - Fix Auto Manchester East
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cross Street, OL4 1JG, Oldham, Greater Manchester, United Kingdom
- 0161 624 1904
4.9
Excellent
706 reviews
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Poor communication and rude and…
Poor communication and rude and aggressive management
The vehicle was recovered to this garage following on from a non fault accident
The engineer from the insurance provider and the garage disagreed relative to the course of action for the repair the garage failed to do the repair required meaning the vehicle had to be moved to a more competent facility to carry out the repair on my comprehensive insurance policy.
My advice based on my contact with this garage is to avoid them at all costs as the management who are new are rude and totally unprofessional
Further comment following on from the garages reply below
An absolutely hilarious reply from ed at fix auto and if you believe shouting at a customers parent and screaming is an appropriate way to do business then we wish you well for the future.
Your inspection is noted however it’s a poor show when an accident repair garage refuses to repair accident damaged vehicles and it’s really not for you to suggest in your reply or to comment how two contracting parties settle a contractual agreement. You are not a party to that contract in any way.
You failed in your part to do your job and at the same time provided extremely poor customer service which is the reason for the review. That is in no way a disingenuous review. Backpedaling on your part in response to the review is nothing but petty
An apology for the shouting would have perhaps been a more professional response especially as you didn’t even check if you were speaking to the right person before you launched into your threatening verbal attack.
And please also note the car was provided to the insured and policyholder who is an 18 year old and your member of staff on delivery told her to treat it as her own until hers was repaired which means she is able to drive it around as she would have done in her own vehicle but for a non fault accident.
Again I repeat the review the customer service is shocking the staff are rude and clearly do not wish to acknowledge or accept when things go wrong on their part.
And finally no you didn’t return my daughter’s vehicle to her today which is wholly inaccurate information on your part, I suspect so you can try and charge for storage for a vehicle your not storing? I’d suggest you stop posting inaccurate information in a public forum there is a clear paper chain and this is inaccurate recollection on the part of fix auto. Your conduct has been reported to the insurer who is the paying party with a clear timeline and details of the above poor customer service which does nothing but reflect on the uk wide business
Not under new management?
I’m fully aware of franchise manager Brian’s sudden passing which clearly has impacted on record keeping and phone skills of the staff as demonstrated above as you can’t even record correctly what’s happened at your end.
This clearly places you under new management within the east Manchester franchise.
19 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Good Afternoon Michelle
Thank you for taking the time to write us a review, we welcome all feedback even if not positive as it helps us improve.
Unfortunately, in this instance your account is somewhat disingenuous and, in several area, completely false.
After being notified by your accident management company of the accident we arranged with you a convenient time for us to collect your car. On inspection by one of our damage assessors, he noticed that it had been poorly repaired previously, which we referred to the insurance engineer on how they wished us to proceed. The engineer advised that due to the very poor condition of the car they would not authorize any repairs and the car should be returned to you and no work carried out. There was no disagreement and we were in total agreement with the engineer.
The car has not gone to another garage (competent or otherwise), as it will, in all likelihood, be dealt with on a cash in lieu of repairs basis. In fact, we delivered it back to your home address.
The issue at the heart of this is the refusal by yourself to return our courtesy car and your insistence that we could not have it back for several weeks, indeed you wanted your 18 year old daughter to take it away for a week’s holiday!
In all dealing with you we have acted politely and professionally and I feel that it was more the message that you did not like not the way it was delivered.
Happy to discuss this further should you wish.
I would also add that we are also not under new management.
Kind Regards
Ed, Fix Auto Manchester East
Van repair
Fix auto were very efficient from start to finish in dealing with my van repair. The office staff kept me informed of all stages and the repair is brilliant. My van has never been as clean!
18 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Good Morning
Just wanted to say thank you and we appreciate your 5-star review! It's great to hear that our team was efficient in handling your van repair and kept you informed.
Many Thanks
Ed, Fix Auto Manchester East
Ed Gore, Fix Auto UK
Friendly and work done without any…
Friendly and work done without any delays.
Felt less stressful
Good body work without causing any other damage. Overall felt good service.
Thank you
6 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Mrs Jossy,
Thank you for taking the time to leave us a review. We're really pleased to hear you found the team friendly and that the repairs were completed without delay, helping to make the whole experience less stressful for you.
Its great to know you were happy with the quality of service. We truly appreciate your feedback and hope we can assist you again in the future if needed.
Kind regards,
The Fix Auto Manchester East Team 🚗
A quality auto repair company
A quality auto repair company. Great communication and great quality of work.
13 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi,
Thank you for your great feedback! We're delighted to hear that you were happy with both the communication and the quality of the work completed on your vehicle.
The team always aims to make the repair process as smooth as possible, so its great to know we delivered on that for you. Thanks again for choosing Fix Auto Manchester East - we really appreciate your support 🚗
After my van got hit I called into see…
After my van got hit I called into see the team at fix auto.
They walked me through the process. It was quick and easy and everyone was extremely helpful.
I was having issues with the fault drivers insurance. Within 24 they had called me and took over and the whole process was done within 10 days or so. From ordering parts to labour and paint!
Amazing team!
13 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Thomas,
Thank you for taking the time to share your experience with us. We're delighted to hear the team could step in quickly, help with the insurance process, and make everything as smooth and stress-free as possible after your van was hit.
Its great to know you were happy with the speed of the repair and the support you received throughout. We'll be sure to pass your kind comments on to the whole team.
Thanks again for choosing the Fix Auto Manchester East Team 🚗- we really appreciate your support
My car was collected quite quickly and…
My car was collected quite quickly and repaired within the time frame given. Excellent communication throughout. I collected my car in perfect condition and would highly recommend.
6 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Stacey,
Thank you so much for your lovely review! We're really glad everything went smoothly and that you were happy with both the collection service and the repairs. Its great to hear you got your car back in perfect condition.
We really appreciate your recommendation and hope we can help again in the future if you ever need us.
Thanks again from all the team at Fix Auto Manchester East 🚗
Superb communication from start to…
Superb communication from start to finish. Cannot recommend them enough.!
12 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi David,
Thank you for your fantastic review! We're really pleased to hear you were happy with communication throughout your repair - keeping our customers informed every step of the way is really important to us.
We truly appreciate your recommendation and hope to assist you again in the future if needed.
Kind regards
The Fix Auto Manchester East Team 🚗
Professional and efficient service…
My experience with Fix Auto Manchester East was brilliant from start to finish; from Lynn and the team in the office keeping me informed throughout the process and being really helpful,
To the body shop Team managing to repair my car back to showroom finish.
Overall I am really happy with my experience and would highly recommend Fix auto east Manchester for any repairs.
6 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Jamie,
Thank you very much for your fantastic 5-star review. We're delighted to hear that you had such a positive experience with us from start to finish. Its great to know the office team kept you well informed throughout and that our bodyshop team were able to return your car to showroom condition.
We really appreciate your recommendation and your kind words about the team. Thank you again for choosing Fix Auto Manchester East - we're always here if you need us in the future.
Kind regards
The Fix Auto Manchester East Team 🚗
Brilliant work performed
Brilliant work performed. Kept me informed from start to finish. Credit to the body shop lads. Can't fault this company. Hopefully I won't have to use them again but if I must it will be auto fix Oldham. Girls in reception were fantastic. Overall. I'm very pleased 😀
7 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Ian,
Thank you for taking the time to leave us such a great review! We're really pleased to hear you were happy with the work that our team kept you informed throughout the repair process. We'll be sure to pass your kind comments on to both our bodyshop team and the reception - they'll really appreciate it.
We hope you don't need repairs again either, but if you ever do, we'll be happy to help. Thanks again for choosing Fix Auto Manchester East.
Kind regards
The Fix Auto Manchester East Team 🚗
Would definitely recommend.
The two ladies on reception were very friendly and helpful. I was kept informed of repair progress and the repair was completed to a high standard. My car was valeted inside and out and was handed back to me looking brand new.
5 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Sharon,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our reception team friendly and helpful, and that you were kept informed throughout the repair process.
Its great to know you were happy with the repair quality and that your was returned to you looking like new - well be sure to pass your lovely comments on to the whole team.
Thank you for choosing Fix Auto Manchester East, and we hope we can assist you again in the future if needed.
Kind regards
The Fix Auto Manchester East Team 🚗
Excellent service.
Excellent service from start to finish. Reasonable price for repairs and the job done was outstanding.
Would highly recommend.
3 February 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Evaldas,
Thank you for taking the time to leave us such a great review! We're delighted to hear you were happy with the service from start to finish and that you were pleased with both the repair quality and pricing.
Your recommendation really means a lot to the whole team. If you ever need us again, we'll be happy to help.
Kind regards,
The Fix Auto Manchester East Team 🚗
Excellent service
Excellent service! Staff really helpful. Updated me with progress and they explained the process of sorting out my repair and even sorted out return of my courtesy car for me. My car looks like new again!! Just a perfect experience!
3 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Shazza
Just wanted to thank you for taking the time to write us such a great review, it’s much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
It’s quick to give a great review ..
It’s quick to give a great review ..
Great communication
Great polite helpful service
Quick, no fuss
And cleaned a filthy car after their work to look spotless
Polite delivery and collection driver too 👍
26 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your lovely review Richard - we really appreciate you taking the time to share your experience.
We're delighted to hear you were happy with the communication, services and the final result. Making the process quick, fuss-free and returning your car spotless is exactly what we aim for.
Your kind words about our delivery and collection driver will be passed on too - they'll be chuffed to hear it!
Thanks again for choosing Fix Auto Manchester East. It truly means a lot to the whole team. 💙🚗
Excellent
Excellent, completely undetectable, repair to a multi-dented & deformed car boot lip.
They explained the repair options and kept me informed throughout (despite the blocking efforts of my email spam filter!).
The work was done to time, the bill was true to the estimate and their work is covered by their “Lifetime Ownership Guarantee”.
23 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for taking the time to leave us such a detailed and thoughtful 5-star review.
We're absolutely delighted to hear that you're happy with the repair to your boot lid and that the finish was completely undetectable - that's exactly the standard we aim for. Its great to know our team kept you informed throughout the process and that everything was completed on time and in line with the original estimate.
Your feedback on our communication, workmanship and lifetime ownership guarantee really means a lot to us. We pride ourselves on delivering transparent, high-quality repairs, so it's lovely to see that reflected in your experience.
Thank you again for choosing Fix Auto Manchester East - we truly appreciate your recommendation.
Best regards
The Fix Auto Manchester East Team 🚗
Reception staff courteous and helpful
13 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your lovely feedback, Joseph! We're really pleased to hear that you found our reception team courteous and helpful - they work hard to make every visit a positive one.
We appreciate you taking the time to leave a review and hope we can turn that 4-star experience into a 5-star one for you next time.
Thanks again for choosing Fix Auto Manchester East!
Best regards
The Fix Auto Manchester East Team 🚗
Really great customer service and done…
Really great customer service and done an amazing job on my car
13 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your lovely 5-star review, Isobel.
We're delighted to hear that you received great customer service and that you're happy with the work carried out on your car. Your kind words mean a lot to the whole team and really motivate us to keep delivering the best possible experience for our customers.
Thanks again for choosing Fix Auto Manchester East - we truly appreciate your support! 🚗✨
The repair to my front bumper was…
The repair to my front bumper was carried out in line with the estimate/quote. All the work was carried out to a first class standard. You could never tell that my front bumper had been repaired. The repair was carried out in the timeframe I had been told. All told the repair to my front bumper was carried out on time to the price I had been quoted. A very professional job and I am very happy with the work that was carried out.
16 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your 5-star review, Jefferey.
We're really pleased to hear that your front bumper repair was completed to such a high standard and exactly in line with the quote and timeframe you were given. Knowing that you '' could never tell it had been repaired'' is the best feedback our technicians can receive.
Its great to hear you were happy with both the quality of the work and the overall service. Your kind words mean a lot to the whole team here at Fix Auto Manchester East, and we truly appreciate you taking the time to share your experience.
Wishing you many safe and happy miles ahead!🚗✨
The Fix Auto Manchester East Team 🚗
Very professional
Very professional. Explained everything fully. Kept me updated on the progress of the repairs.
19 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Erick,
Thank you for taking the time to leave us a 5-star review. We're really pleased to hear that you found our team professional and that everything was explained clearly throughout the repair process. Keeping our customers informed is very important to us, so its great to know you felt well update.
We appreciate your feedback and look forward to helping you again in the future.
Best regards
The Fix Auto Manchester East Team 🚗
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Mr Farnell,
Thank you very much for your kind 5-star review. We're really pleased to hear that you were happy with our work and your experience with us. Your feedback means a lot to the team and is greatly appreciated.
Thanks again for choosing Fix Auto Manchester East - we'd be more than happy to help you again in the future.
Best Regards
The Fix Auto Manchester East Team 🚗
Excellent service from start to finish
Excellent service from start to finish. Communication and process was informative and punctual; the vehicle repairs perfect and the valet clean made it feel brand new. Very Happy.
15 January 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi L Kelly,
Thank you so much for your lovely 5-star review. We're delighted to hear that you had such a positive experience from start to finish and that our communication and timing met your expectations. Its especially great to know you were happy with the quality of repairs and that the valet made your vehicle feel brand new again✨
We really appreciate you choosing Fix Auto Manchester East and hope to assist you again in the future.
Best regards
The Fix Auto Manchester East Team 🚗
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