The customer service was amazing. The best that I have experienced since relocating to the UK. They contacted me to arrange a time to drop off the courtesy car and collect my car. The driver was welco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The customer service was amazing. The best that I have experienced since relocating to the UK. They contacted me to arrange a time to drop off the courtesy car and collect my car. The driver was welco... See more
Company replied
Long delay between assessment and repair, but well explained and allowed me to plan better. Courtesy car was as requested. Repair completed ahead of estimate and to a good standard. Lynn kept me well... See more
Company replied
The job was done timely and looking good from outside. Unfortunatelly the joint from the door and the window wasn't properly done, and the rain water get in between the glass and the loose joint.
Company replied
I have just got my car back after someone drove into the side of it , I would recommend Fix Auto they have made a great job of the repairs that were needed, and kept me informed all the way through t... See more
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Cross Street, OL4 1JG, Oldham, Greater Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have to say, Fix Auto East was amazing from start to finish. Ed needs a special mention as he kept me informed and updated throughout the repair. The company really know what they’re doing.

Reply from Fix Auto UK - Fix Auto Manchester East
Excellent service from start to finish, im very pleased with work they did.

Reply from Fix Auto UK - Fix Auto Manchester East

Reply from Fix Auto UK - Fix Auto Manchester East
Brill service and excellent quality work carried out to my BMW X1 keeping me informed along the way thank you.

Reply from Fix Auto UK - Fix Auto Manchester East

Reply from Fix Auto UK - Fix Auto Manchester East
Great repair. Car was as good as new. Estimated two weeks, took 1.5 weeks. Also came back cleaner than a Nuns knickers, inside and out.

Reply from Fix Auto UK - Fix Auto Manchester East
Great repairs completed to a highly professional standard. Staff were very courteous to deal with.
Recommended.

Reply from Fix Auto UK - Fix Auto Manchester East
Good communication re the collection of the car. Collection driver was on time and I was kept updated throughout the repair process. A quick call from them to advise the car was ready and it was a very easy and quick collection this morning.

Reply from Fix Auto UK - Fix Auto Manchester East
Brilliant service! The communication is some of the best I’ve ever had with any organisation. A massive thanks to the entire team, particularly Lynn and Terry. My car was returned absolutely immaculate, I’m thrilled. Top notch!

Reply from Fix Auto UK - Fix Auto Manchester East

Reply from Fix Auto UK - Fix Auto Manchester East
No delays in booking vehicle in for the repairs

Reply from Fix Auto UK - Fix Auto Manchester East
Great service and communication from start to finish. Lauren and Linda were really helpful and kept me up to date on progress. Looks like a brand new car following repairs!

Reply from Fix Auto UK - Fix Auto Manchester East
The Highlights:
Speedy Turnaround: I was impressed that they completed the repairs in less than a week.
Communication: They kept me well-informed throughout the process, so I was never left wondering about my car.
Repair Quality: The actual repair work was great, my car looks back to its original state.
The "Extras": My car was returned to me very clean, which is always a nice touch after it's been in the garage.
The Minor Setback:
The only reason I’m not giving a full 5 stars is due to some residue left on the seats, I assume from the cleaning products used. There was a small drop on the front passenger seat, but the rear driver’s side seat had quite a bit more. It’s taken a fair amount of elbow grease to get the marks out of the back seat.
Overall: If you want fast, professional repairs and great communication, Fix Auto is a solid choice. Just give your upholstery a quick once-over when you pick it up!

Reply from Fix Auto UK - Fix Auto Manchester East
Obviously it’s never great to have to have gone to Fix Auto in the first place, of course it means a bump. Particularly it was my first bump i’ve had driving so I was a bit clueless on what to do and also what to expect. Fix Auto called me up sooner than expected (my insurance told me it would be within 48hrs, it was within 6 hours), from here communication was great. I work in the town centre and the guys at Fix Auto got in early upon both drop off and collection to assist me in getting to work on time, no questions asked they just offered! Communication through was absolutely great with email, text, and call updates over the few days my car was with them.
Would highly recommend Fix Auto Manchester East as I was put at ease through what could have been quite a stressful experience :)

Reply from Fix Auto UK - Fix Auto Manchester East
Brilliant I couldn’t be more happier my car looks brand new again thank you so much

Reply from Fix Auto UK - Fix Auto Manchester East
From the inital check by Ed through to drop and repair, the team kept me fully upated, the car was repaired and back with me in the timeframe stated. The work was completed to a very high standard with and came with an Audi guarantee, highly recommended.

Reply from Fix Auto UK - Fix Auto Manchester East

Reply from Fix Auto UK - Fix Auto Manchester East
Fixed the issue promptly.
Car was well assessed and maintained.

Reply from Fix Auto UK - Fix Auto Manchester East
Professional staff and service. High quality repairs and communication

Reply from Fix Auto UK - Fix Auto Manchester East
Efficient service, helpful staff. Kept me informed.

Reply from Fix Auto UK - Fix Auto Manchester East
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.