Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... See more
Company replied
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
333 reviews
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Big thanks to Michael and the team for…
Big thanks to Michael and the team for a fantastic repair of my car that was vandalised in multiple places. Car has come back like new..... immaculate thanks guys, couldn't recommend enough 👌
3 November 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Good morning
Thank-you for taking the time to review us. Great to hear you were happy with all of our service and I will pass your comments onto Michael.
Kind regards
Karen, Fix Auto Durham
The Garage did a fabulous repair on my…
The Garage did a fabulous repair on my car after having a bump. Especially thanks to Michael who went above and beyond and even managed to get my car looking better than before the bump was even done. The girls on reception are very friendly and kept me updated throughout the repair. Thanks again.
27 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Stephanie
Thank-so much for the most positive feedback. Michael will be very pleased to hear your comments and I will let everyone else know you were impressed.
Kind regards
Karen, Fix Auto Durham
Good work. We were very impressed with the…
We were very impressed with the friendly and helpful approach of the garage staff. They completed the work required to our satisfaction and even returned the car to our address.
21 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Marie
Thank-you for taking the time to review our service. Great to hear you were very impressed with it. I will be certain to pass your lovely comments on to all of our team.
Kind regards,
Karen, Fix Auto Durham
Car repair
Thank you there were no problems with how l was treat. The car was dealt with efficiently and my car came back looking like new. Jean Scott
18 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jean
Great to hear you were happy with our service for both yourself and your car.
Kind regards
Karen, Fix Auto Durham
pleasant, friendly and efficient
Everyone was pleasant, friendly and help full. Quick handover of my car and courtesy car, before and after repair.
27 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Marie
Your positive feedback is truly appreciated. I will pass your kind comments onto all of the team.
Thank-you
Karen, Fix Auto Durham
Simple and quality
10 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Alan
Thank-you for taking the time to award us a five star review. It's much appreciated.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Stephen
Thank-you for taking the time to provide feedback on our service. Sorry about the fog light, however we have spoke to you this morning regarding this issue, hopefully everything is now in working order.
Kind regards
Karen, Fix Auto Durham
Communication was excellent
Communication was excellent, as I had one or two delays but was kept in loop all along!
Work on my car was excellent!
4 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Louise
Thank-you for your five star review of our service. Pleased you were happy with the repairs and our communication with you.
Kind regards
Karen, Fix Auto Durham
Excellent service very considerate staff
6 October 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Neil
Appreciate you taking the time to provide positive feedback on our service and staff.
Thank-you
Karen, Fix Auto Durham
From start to Finnish a fantastic job…
From start to Finnish a fantastic job and fabulous service
22 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Lynne
Thank-you for your review. I will let everyone here know how pleased you were with our service.
Kind regards
Karen, Fix Auto Durham
Great service
Great service. Picked up and dropped off car when times didn't suit working life.
23 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sarah
Thank-you for your five star review of our service. We're always happy to help.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi John
Thank-you for taking the time to review us. We're happy to hear you were pleased with our service and the repairs to your vehicle.
Kind regards
Karen, Fix Auto Durham
Excellent service throughout
Excellent service throughout and brilliant repair and paintwork. Lovely customer service, prompt, efficient. I would definately recommend and use again!
16 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sharon
That's a lovely review, great to hear you were happy with everything.
Thank-you
Karen, Fix Auto Durham
Excellent friendly service!
Excellent friendly service!!
Great job sorted!!
Happy customer 🙂
15 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Tracey
Thank-you so much for the great review. It's always good to hear we have a happy customer.
Kind regards
Karen, Fix Auto Durham
Excellent service
Excellent service explained the procedure was told would take 3 days but got a call to say it was ready in 2 days. All the staff I spoke to were very pleasant and helpful.
14 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Keith
Great to hear you were pleased with our service and the added bonus of your vehicle being ready, ahead of schedule.
Kind regards
Karen, Fix Auto Durham
Excellent service,friendly staff & I…
Excellent service,friendly staff & I was regularly updated as to progress of my repair via text & phone.
13 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Mr Thomas
Thank-you very much for taking the time to review our service and awarding us five stars. Your lovely comments will be passed onto all of our team.
Kind regards
Karen, Fix Auto Durham
Efficient and good communication
Efficient and good communication.
Felt listened to and valued.
23 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sara
Thank-you, we do value all our customers and appreciate your positive feedback.
Best regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Jamie
Thank-you very much for the five star review. Always appreciated.
Kind regards
Karen, Fix Auto Durham
If i could give this garage less than 1…
If i could give this garage less than 1 star i would. My insurance company sent my car here to get fixed, they determine it was not an insurance claim and treated me like a criminal, hounding me with calls when i was at work. They then charged me four times the amount to fix the damage as i was quoted elsewhere, and would not let me play over the phone, making me come to the garage. I would never use this company again as they charge was over the usual amount to fix cars
9 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Angie
We are sorry to hear you were disappointed with our service. It was your own insurance company who determined that you did not have a valid insurance claim. You agreed to the price before we commenced the work on your vehicle. The numerous telephone calls were attempts to let you know that the free of charge courtesy vehicle we had supplied to you, was now no longer insured as there was no valid insurance claim.
If you require any further information please call us on 0191 3851747
Kind regards
Karen, Fix Auto Durham
Took a long time to get car into garage…
Took a long time to get car into garage due to lack of parts. Final Results are superb. Replacement doors, painted, polished. Car hoovered and even cleaned up the alloys. Good polite staff. Definitely use again (if have to)
8 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Alan
Thank-you for taking the time to review us and appreciate your understanding whilst awaiting the parts required to repair your vehicle. Good to hear you were happy with our service.
Kind regards
Karen, Fix Auto Durham
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