Fix Auto UK - Fix Auto Deepcut Reviews 128

Good communication, easy to deal with and vehicle returned clean and repaired

Very good customer service, repair carried out in suggested timeframe, courtesy car given and all round great experience

The repair was outstanding. The receptionist and delivery driver fantastic. The customer service I received from the chap who I dealt with was woeful. No ‘good morning’. He kept me waiting for ages while he moved things around his desk. It was quite surreal.

All started very well estimate and picking up the car for repair.
Work carried out and car returned all looked fine.
A few days later I found paint marks on the rear door which they had not done any work on.
Had to return the car to them and they were helpful and removed the paint marks while I waited but there is still a slight mark on the rear door.
Also powder must have got onto the seats and has left a shadow on the front passenger seat.
They were recommended by VOLVO so I expected better.
Maybe its just my poor experience with them as everyone else is happy.

My van was involved in an RTA, another driver decided they wanted to be in my lane without looking. After reporting the accident I was advised to take my van to be assessed. This was done at another recommended repairer and it was of their opinion that my van was a write off!

The value offered to me by the loss adjusters was way below what it would cost to replace the vehicle with similar spec / age mileage, so I had to look at other options. I spoke to several independent vehicle assessors one of them recommended Fix Auto Deepcut.

I then decided it would be better to seek a second opinion on the true damage to my van and approached Fix Auto Deepcut, who are on my insurance companies approved repairers list.

Fix Auto Deepcut arranged to come and pick up my van, take it to their workshop to be checked and assessed. After they checked that the van chassis and suspension had not been damaged (the wheel was scratched), Fix Auto confirmed that my van could be economically repaired (front wing, side doors and front wheel) and was not a write off.

The communication with me through the whole process was excellent and reassuring, the finished work was really good and carried out quickly.

Had to have a rear tailgate scratch repaired, tried a more local Volvo Approved bodyshop who didn’t bother to reply for two weeks… Fix replied by return, were helpful and friendly.
Repair excellent as is guarantee, loan car free, pretty new and presentable, quote same as other body shop.
Kristy in reception always polite, professional and friendly.
Would recommend unhesitatingly-you pay a bit more, get value for money.

I had a fantastic experience with Fix Auto Deepcut. The team was incredibly professional from start to finish. They kept me updated throughout the entire repair process, and the quality of the work on my car was flawless. It’s rare to find such reliable service—highly recommended!

Very good servIce and good value for your money. Staff are very helpful, cirtious and explained what was wrong with the vehicle. The problem was fixed in a timely manner. I have no hesitation in recommending them for your next vehicle repair.

Very professional and warming place! Staff are friendly work was carried out quickly to a very high standard! Would highly recommend fix auto.

Very good fix

I have used Fix-Auto Deepcut Garage for a number of years, including during my time with previous companies, and have always been impressed by Steve, Pete and the team, with the quality of their workmanship and attention to detail. So much so, they are now our preferred repairer for all insurance claims submitted to our insurer.
A special mention must also go to Kristy Robinson, who is exceptionally efficient. As a Fleet Manager, it is reassuring to know that whenever I contact Kristy, any request is handled promptly and professionally. All work is completed swiftly, and vehicles are returned to us without any fuss.

Repair nicely done and vehicle picked up and returned on time

Very nice work

Really helpful team at Fixauto Deepcut especially Kirsty who helped to get us fitted in before my daughter needed to take the car back to university.

Kristy was really helpful, communication was good, different stages clearly and perfectly explained and the hire car was sorted and all fine. Was minimal fuss throughout whole process.

I can highly recommend Fix Auto Deepcut, I’ve been so impressed with how helpful they were and keeping me in regular contact about my car.
They delivered a courtesy car to my home on Christmas Eve which I knew was a busy time for them and then they went above and beyond to deliver my car when it was ready to my workplace.
Excellent customer service and my car looked brand new and they had cleaned it inside and out. Thank you

From first contact to the finish Fix Auto and Kristy were great, the office is clean and welcoming, the staff in the office look smart and it is set out well. Everything ran smoothly and my car was back within a week. Very pleased with the service received.

You were help and quick and a good job