Very please with my experience. I recently had work done as part of an insurance claim. The car was collected and dropped off at my convenience and Daniel Brett kept me fully informed all the wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... See more
Company replied
Great communication. Excellent customer service. Collected and returned my car and gave me use of a lovely courtesy car in the meantime. Repairs completed quicker that anticipated, my car looks... See more
Company replied
Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Chessington
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom
- 0208 3918700
4.7
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Chessington
Mr. S K ,
We appreciate your feedback and are glad you had a good experience.
Fix Auto Chessington
Excellent service.
Good update communication. Helpful and friendly staff. The repair standard was excellent. Car was presented in fabulous condition.
Thank you.
26 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Mr. Cook
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you were pleased with our communication, helpful staff, and the repair quality.
Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Dear Mr. Morris,
We appreciate you taking the time to leave us a fantastic review! We are so glad you were happy with our service and communication.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Naresh,
We're happy to hear that you were updated on our progress and that you were satisfied with the work performed. Thank you!
Fix Auto Chessington
Expectation Management
Constant adjustment to the expected delivery date, but only on the day of expected delivery or the day before leaving me having moved my work diary around multiple times to accommodate the potential delivery for it not to arrive. I would prefer it if I’d been told ‘not ready’ for the 6 weeks it took to fix, rather than it’ll be ready on date XX 5 times, only to be let down. Expectation management was probably the worst I’ve experienced!
20 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Fox. We are sorry you did not have a great experience but there are a few things we feel should be included:
Our expected date is not a delivery date - we do make clear at the very start that is an expected completion date and does not include handover. We do this to ensure that clients do not make plans until their vehicle is ready as there are a number of things out of our control that can affect a repair completion date. As such with your vehicle there were modified accessory parts that were not standard and Landrover struggled to identify them which caused delays with them being able to supply the relevant parts. Your vehicle also required a number of ADAS resets which we had a specialist come in to do -which we did communicate. The team did update often and I myself took over updating you whilst on holiday abroad. We will at your case further when I return to see what could have been done better. regards Rachel Fix Auto Chessington
The whole experience from start to…
The whole experience from start to finish was professional pleasant with excellent communications.The driver who collected anddelivered car back was a credit to you.
13 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Mr. Warren
We're happy to hear that your experience was professional and pleasant from beginning to end. We appreciate your kind words regarding our driver and the excellent communication you received.
Fix Auto Chessington
It truly was a lovely service with…
It truly was a lovely service with great staff supporting me on the process the whole way! The repair itself took minimal time and I was updated at every stage through the phone, with the car ultimately being safely delivered to my house.
12 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy you enjoyed the service and the support provided by our staff! It's great to hear the repair was completed quickly and you were kept informed, with the car safely returned. Thanks for the positive feedback! Fix Auto Chessington
Professional team
My car repair took a bit longer than expected but they communicated updates throughout the process and staff are very friendly.
10 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your feedback and are glad our team kept you informed. We aim to provide efficient service, and we value your patience throughout the repair process. Thank you Fix Auto Chessington
Repair of dent and scratch
Very good repair job. It would have been five stars except for the fact that, despite offering to deliver the car back to my home, I had to collect it when the job was done since the garage quoted a one week wait for delivery.
30 May 2025
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your feedback and are glad the repair met your standards. We regret that the delivery timeframe did not align with your expectations. We will review our delivery scheduling to improve our service.
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your positive feedback and are so glad to hear that you found our staff helpful and the repair satisfactory. Thank you.
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that you found our service and courtesy car satisfactory. Thank you for your positive feedback and for choosing us!
My car was not only collected but…
My car was not only collected but delivered back to my home.
I was updated regularly regarding the repairs and date of completion.
Oh and an added bonus was my car was cleaned inside and out and looked brand new :-)
29 May 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that you were pleased with our collection and delivery service. It's great to know you were updated about your repairs and that you loved the car cleaning! Thanks for your feedback.
Highly recommended
I was referred to Fix Auto by my insurance company. The team was courteous, kept me well-informed throughout the repair process, and delivered excellent service.
3 June 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that you had a positive experience with our team! We appreciate you highlighting our team's courteous service and communication throughout the repair process. Thank you Fix Auto Chessington
A***** service
Everything explained in layman’s terms, we were kept informed on each phase of the repair.
The reception staff were always polite and friendly.
The work was completed in the time frame that was given to us at the beginning of the repair.
A**** service.
30 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your lovely review Mr. Tamplin. I have passed your comments on to all of the staff :-)
Extremely helpful
Extremely helpful, efficient and professional. A special shout out to Molly in the service team who has amazing telephone manner and put me at ease at every stage of my vehicle repair. Molly is an asset to the company and I hope she gets to read this feedback.
Thank you Fix Auto Chessington.
23 May 2025
Reply from Fix Auto UK - Fix Auto Chessington
Good Afternoon Suschiel - I have forwarded your review to Molly and the management team, she will indeed see your great review. It is fantastic to hear this as Molly has been with us for 4 months and is this is her first time in the industry. Getting feedback like this will be a huge boost for her and help to grow her confidence. Thank you for taking the time to leave these kind words. Rachel
Fix Auto Chessington excel at damage car repair work.
Fix Auto Chessington kindly collected my vehicle as the rear wheel was punctured in addition to damage to the rear offside wheel arch/bumper by a third party. The repair work carried out was first class and my vehicle returned exceptionally well cleaned. Very impressed with the workmanship.
7 May 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your kind words and 5-star review Kevin. We are delighted to hear that you were happy with the repair work and the service you received. We appreciate your feedback and will share it with our team. We strive to provide our customers with the best possible experience and are glad we met your expectations.
My car had to be repaired due to an…
My car had to be repaired due to an insurance claim. I had my car collected from work which was a big help. Was kept updated about progress of all the work. Car was returned cleaned. No issues with the work being done.
30 April 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Alex for your kind review. We appreciate your feedback and are glad that we were able to assist you during your insurance claim. We strive to provide our customers with the best possible service and we're pleased to know that we met your expectations.
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for taking time to review us Maria, we are glad the team communicated well with you and wish you happy motoring!
Great service throughout the car…
Great service throughout the car repairs. Lovely cheerful receptionists and car mechanics. Very polite. Very knowledgeable.
Thank you.
Caroline
17 April 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your kind words, Caroline. We're thrilled to hear you were happy with the service you received. We appreciate your feedback and will continue to strive for excellence.
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for the lovely review Mr. Jivraj, we really appreciate you taking the time to do so and will share with our staff. regards Fix Auto Chessington
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.