A vile company who, having read the reviews, have seemingly stolen from plenty of honest customers. After falling victim for this scam when buying a Christmas present, I now plan on building a case ag... See more
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Advertise some nice pieces and advertises it as their own merchandise but it turns out they ship these strange Chinese non brand items and it took around 6 weeks to arrive. The fleece is nice but I wo... See more
Company replied
Horrific, paid for an order in early December and still haven’t received the item in February, originally didn’t contact the company as I put it down to busy Xmas period however the customer service t... See more
Ordered in early December and still haven't received now, in February. Have contacted customer service who said they would open an investigation and since then, they have stopped replying to emails. N... See more
Company details
Written by the company
We are all different, but still equal. The Fivestar team is here to create a community for everybody, for all types of shoppers. Our sole purpose is to make your shopping experience exclusive, fun, and easy. We endeavor to constantly be engaged, and dedicated to bringing you the hottest trends at the right time. You may be a person that likes to lie down in your bed, with a computer on your lap and a cup of tea by your side, browsing all the different styles. Or maybe you are the type of person that likes to sit on the bus, with a coffee in one hand and your phone in the other, checking out new styles fast. No matter who you are, where you are, and how you like to shop, Fivestar is here to meet your needs. Every idea starts with a problem, ours was simple: Time. Sometimes shopping online can feel overwhelming. As humans, we like to have many options to pick from, but sometimes too many options become more time-consuming than fun and easy. So many options that it is hard to decide, leaving you empty-handed at the end of the shopping spree or with a package full of things you do not really need because it took too much time to decide and you just went for whatever was in your shopping cart. A waste of time and money. We want to deliver what you need at the right time. That's why we have collections with products that change frequently aka limited collections. By having different collections that change frequently we will always have a wide specter of options because new styles come and go. This way we can keep it exclusive, and when you shop something, you may be one of the few people in the world owning that specific piece because of the limited time the collections are available before we change them.
Contact info
Hetlevikåsen 7, 5173, Bergen, Norway
- support@fivestaroutfit.zendesk@gmail.com
- fivestaroutfit.com
1.3
Bad
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am extremely disappointed with this…
I am extremely disappointed with this brand - I ordered trousers on the 5th December and it said 6-10 working days delivery. It is now the 23rd December and these were supposed to be a Christmas present. To make this worse, I have not had a response from customer service which is extremely unhelpful.
Please can I have some help ASAP?
23 December 2021
Unprompted review
I’ve had no contact regarding my order
I’ve had no contact regarding my order. Ordered it On 17th November 2021, at the time it said 6-12 working days delivery, now 22nd December still awaiting my order, received an email 7 days after I orderedto say where will be a delay because of Black Friday, even know Black Friday wasn’t until 26th November. I emailed again on the 13th December to get an update and got email back that day to say the item is ready to be shipped and the order world be shipped that week and would receive a shipping notification, got nothing that week or since, so emailed again on 15th December and have had no resonse back from that email, even though it states request via email will be dealt with in 5 hours, so emailed again on the 20th and still haven’t heard anything, says on website live chat ever day from 3pm tried to go on that today 21st and there no online for chat. I’m extremely anxious as this is a Xmas gift and I don’t have the money to go out and buy new gifts in case this order doesn’t arrive, oh I had notice the changed the website to say delays due to Xmas. But this was after I placed my order.
22 December 2021
Unprompted review
Reply from Fivestaroutfit
Hi Deidre,
I am so sorry for the delays you have been experiencing. Please reach out to us, so we can sort you a solution that will make you happy.
This is not as it should be, and something I will follow up and get fixed for you asap!
Best Regards
Anna / Fivestar Support Team
Order #4196
I will upgrade this rating to a 5 if my trousers turn up. They have been replying to me which is good, once I ordered the trousers (Large / Grey) I got a confirmation saying I’d chosen XXL Black, so I sent a message to fix the problem and they said they couldn’t. They they cancelled the order then said I could ‘reorder’ again hmmmm’, then the next day they emailed me saying I had now ordered 2 items?
I just want my 1 item & a shipping code. I don’t mind waiting a month, I don’t even mind if the quality is bad at this point. I know it’s Christmas so must be busy but the miscommunication is terrible.
22 December 2021
Unprompted review
Reply from Fivestaroutfit
Hi Oliver,
We are sorry for the miscommunication that has affected your experience with us. I can inform you that we now only have one order from you, on Large Grey. We have also put a gift card on €20 inside the shipment as a sorry for the misunderstandings and hassle.
Please reach out to us, so I can follow you up until you have the order with you! Thanks for ordering with us!
Best Regards
Anna / Fivestar Support Team
Comes from China
Comes from China, not Norway.
Sizes really small.
Doesn't worth the money.
Wouldn't recommand, really disappointed
20 December 2021
Reply from Fivestaroutfit
Hi David,
Thanks for your honest feedback; we learn and grow on our customer's words.
First, please reach out to us if you received a size that is not the same as our size guide is telling. We will issue you a full refund right away.
Fivestar, just as 70% of all other clothing brands have our manufacturers in China. This should not indicate that the product is low quality or not worth the money.
We put a lot of time and effort into designing and sourcing the best fabrics.
Please refer to where we tell our customers we produce, store and send our products from Norway, as I can not understand the statement.
Best Regards
Anna / Fivestar Support Team
Support is ignoring me
Do not buy from this site, they took my 100€+ and are not replying to my emails after a vague message that "they are experiencing delays". I've had many shipments arrive recently from other companies and at the very least they communicated better than this radio silence. Either they are SCAMMERS or terrible at their job or both.
14 December 2021
Unprompted review
Reply from Fivestaroutfit
Hi,
Thanks for your honest feedback; we will take this and learn from it!
We are genuinely sorry for the delay for the experience; as you say, we have contacted you about the situation and what will happen going forward.
The late reply, we take very seriously and will improve on as we grow as a company!
Please reach out to us, as you have no name here, it's hard for me to look into your specific case.
Best Regards
Anna / Fivestar Support Team
The customer support is an absolute…
The customer support is an absolute cheek. I tried to cancel my order after a few hours, because I unfortunately read too late about the poor quality of the products. I got a prompt reply but the support only wanted to know why I wanted to cancel my order. After that I did not get an answer for two days. Then I got another request why the order should be canceled. Again two days later I get the answer that a placed order can not be changed or canceled. Hereby I would like to warn all. Simply RIP-OFF, because if the products arrive at all, the quality is simply poor.
12 December 2021
Reply from Fivestaroutfit
Hi MS,
Thanks for your feedback; we will grow on this as a company!
I am 100% sure you will be delighted with your order and new item. We take much pride in our products and their overall quality of them.
You will receive a unique product, with our brands on the products and the packing.
Please reach out to see where it is and so I can follow you up until you try it on. I am eager to hear your opinion when you have tried it.
Keep in mind we have many 1000's customers, which was gained in a very short time frame, as we started our brand 01.08.2021. We learn every single day.
- we will very soon have a lot of excellent reviews that will reflect our product's true quality. After reading some of the comments, I can understand your concerns, but rest assured that you will be delighted.
Best Regards
Anna / Fivestar Support Team
Advertise some nice pieces and…
Advertise some nice pieces and advertises it as their own merchandise but it turns out they ship these strange Chinese non brand items and it took around 6 weeks to arrive. The fleece is nice but I wouldn't recommend the site, just search aliexpress or something.
11 December 2021
Unprompted review
Reply from Fivestaroutfit
Hi K,
We are happy to read you liked the fleece and sad about the overall experience you have with us.
Fivestar strive always to stand out and make every single order count. Please reach out to us so that we can find a solution to your concern.
We have our packing, with branded products, with our logo on them. So I can't recognize all the claims you are coming with; I am sure we can figure this out.
I am waiting for your reach out!
Best Regards
Anna / Fivestar Support Team
They sent me the wrong size and no customer support
I ordered a L size pants. The order arrived after more than 3 weeks and was wrong! Sending me the XL size. I contact the customer service and after a week I still receive the same reply asking the pictures of the wrong item and screen of order confirmation. I sent it 3 times and still nothing! I'm still waiting... bad bad experience.
6 December 2021
Unprompted review
Reply from Fivestaroutfit
Hi Nicholas,
Please get in touch with us in our live chat support to sort this out. We have a very dedicated support team that works 12 hours a day. Would you please advise me where you did not get a reply to your issue?
It's hard for me to know the case without your order number and full name.
I am sure there is a natural explanation. And if we have sent you another size than the order says, compensation will be issued.
Thank you for your honest review; we will take this in and grow as a company on it!
Best regards
Anna / Fivestar support
Fivestaroutfit customer service support team review
This review only refers to the customer service from fivestaroutfit.
I made a order for clothes and decided just minutes after that to cancel the order, hours after that anna from Fivestaroutfit customer service decided to contact me.But instead to cancel the order she asked if there would be an alternative solution so that I dont cancel my order.I answered with no her response was that she will contact the department which is responsible for cancellation I replied with the question of how long would it take.After that there was no response from Anna.So again I reached out to the Fivestaroutfit customer service, this time Maria answered.I stated the facts from before and she replied to me that after looking futher in my order it could be not cancelled because it was shipped already...
I did not get a shipping notification,which did not make any sense.Again I requested the cancellation of my order the same day made the order so there should be no reason for that the cancellation didnt go through.A day after my response to that answer I got the notification that my order is now shipped.Luckily the clothes came in a good condition.I contacted the customer service again for another matter there was one reply from maria but to my response to her e-mail I didnt get an answer till this day.
So overall the clothes came in a good condition.But I suggest that you only order clothes when you are 100% sure that you want to get them.Since apperently they will not accept a cancellation of the order even though the cancellation happened at the same day as the order was took.
The Customer Service support Team is in my opinion really bad especially in communicating.Them reaching back to you takes days even weeks.All the answers I got from them felt like them stalling till the cancellation would not be possible anymore.
30 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi Tritai,
Thanks for your firm feedback; it's something we will take into consideration and grow on as a company.
We work every day to get better protocols and systems in place to make your shopping as smooth as humanly possible.
Fivestaroutfit was established on 01.07.21 and consisted of 8 employees. This is not an excuse for your situation due to our miscommunication between departments, but an explanation for why this may occur in the first place.
We ship out as fast as possible to ensure we do our best to have it with you as quickly as possible.
On the finishing note, I want to thank you for your honest feedback, and I am glad, besides all, that you like the products you wanted.
Please reach out to us; if you have any other questions or concerns, we are always here to help.
Best Regards
Anna / Fivestar Support
I made a mistake ordering from them…
I made a mistake ordering from them after I saw reviews so I immediately tried to cancel my order. I get an email from Anna from support which ended her saying she would wait for my reply. Once I reply I get no response from her. I email support again, and get the EXACT same email that I previously received. It's clear that they send a generic response email to anyone who contacts their support email. Honestly, it's my fault for not looking them up before falling for this scam. I still have gotten no word from them about my canellation or my order in general. Please don't let them screw you over like they've done to countless people. Looking at the positive reviews irs obvious that theyre all fake
29 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi Tim,
I am sorry to read this!
We state on our website that you can cancel/change the order within 24 after you place the order.
After that, it will be very hard for us to manage all the requests while communicating with the right department witch is the warehouse team.
I can understand your feelings after reading some of the comments on Trustpilot, I feel sad that this made you feel that you had to cancel the order.
We will take full responsibility for our mistakes, and grow as a company based on this.
We do offer live chat support every day from 15:00 PM to 22:00 PM (CET) and respond by email within 5.
Please reach out to us Tim, so we can find a solution.
Best Regards
Anna / Fivestar support team
Didn't receive ordered items / Repeatedly no answer from support
Really disappointed from Fivestaroutfit.com.
After a initial very friendly contact with Maria from support (give her a raise!) I ordered a Fivestar Strand Corduroy Pants in Size M on 9th October 2021.
After the confirmation from my PayPal account, that the payment has been processed, I didn't get a confirmation mail from Fivestaroutfits.
As this sometimes happens, I didn't think too much about it.
On 16th November I send a mail to the support, that I did not receive the product or a confirmation mail yet.
As there was not an answer on the 19th, I wrote a *bumper* mail.
No answer till yesterday, so I sent a mail again.
No answer. Either this is a scam website or the support mail has been discontinued.
It's always a gamble ordering online, but this time I got really disappointed.
24 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi Jan,
First of all thanks for ordering with us!
I am very sad to read about this, this is not how we want it to be...
After talking with our warehouse manager, we now see that you have given us the wrong address, due to this the item has been sent back to us.
Maria is already contacting you to figure this out, asap!
We are very easy to reach in our live chat support on the page from 15:00 to 22:00 PM (CET) every day.
Or by email support@fivestaroutfit.zendesk.com with a response time of 5 hours.
Thanks again for ordering with us!
Best regards
Anna / Fivestar support team
I ordered from the store in a jacket on…
I ordered from the store in a jacket on September 30th. On November 10, I sent them a message, "what is my order?I want my money back" On November 12, the alk China mission began. Arrived November 21 in Rozenburg, Rozenburg, NL, The Netherlands. Today is November 24th and my house has not come yet (Greece). logically and the product will not be good with what I read in the comments. All those who put five stars show that they have been made by the same person because in all the messages he writes "Best Regards Anna / Fivestar support team" .
24 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi VAS PAL,
So sorry to read about your concerns, we will fix this for you. Please do contact us on our Live chat support every day from 15:00 PM to 22:00 PM (CET) or email us at support@fivestaroutfit.zendesk.com where we reply within 5 hours.
We do really put in a lot of effort in providing the best products at the best price and fastest shipping times.
due to the very high volume of orders worldwide with Black Friday, Cyber Monday, and covid-19, in general, will lead to delays for us and all other online stores during this time.
We are truly sorry for your wait, and really want to help you. Please do contact us, so we can look up your order ID and tell you when your order is at your house.
We do state on our website that we have up to 5 business days lead time + up to 12 business days shipping.
Sometimes it's out of control if it takes a longer time than that.
You state:
"All those who put five stars show that they have been made by the same person because in all the messages he writes "Best Regards Anna / Fivestar support team"
You are reading our replies to the comments, that's why you see my name on all of them.
Hope to talk with you in our live chat or email! Waiting for your reply.
Best Regards
Anna / Fivestar support team.
Bad product and costumerservice
First at all I thought that they are selling from Europe and not from China. Second when my stuff arrived (one pair of pants), one of the sews came off after wearing them one time. I contacted "five star" and asked for an refund to get my money back. Since today I didn't got even an straight answer just always that I should be patient and wait for their answer. Yesterday I got the information that they are sending me again a new product as compensation but this was never what I really wanted. Also the prices for the product's ridiculous overpriced.
17 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi,
Since we don´t have your name, it´s hard for me to tell you what to do. But as we say to the costumers who get a products witch is not as described, a new one will be sent to you with no cost.
This is what we have offered you as well. We can not accept refunds on products witch are sold on Sale, just as any other store in the world.
But we are always here to help and find a solution that suits our costumers!
I am very sad to read this and hope you can contact us so we can fix this.
Best
Anna from the support team
Best service ever!!
12 November 2021
Unprompted review
Reply from Fivestaroutfit
Glad to see that you are happy Schutz!
Best
Anna / Fivestar support team
Love the jacket!
12 November 2021
Unprompted review
Reply from Fivestaroutfit
Thank you Knut,
For the kind words! We work hard to sell the highest quality products...
Best
Anna / Fivestar Support Team
Great service and very user-friendly!
12 November 2021
Unprompted review
Reply from Fivestaroutfit
Thank you so much Martin! This makes us want to keep going with our service!
Best regards
Anna / Fivestar support team
Dope jacket, and great service.
12 November 2021
Unprompted review
Reply from Fivestaroutfit
Oscar you are the man! Thanks for you feedback! It really mean alot for us!
Best Regards
Anna / Fivestar support team
Not worth it.
The shop claims to be based in Norway but my package shipped straight from China. In short, this is nothing more than a shamelessly overpriced reseller.
10 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi Max,
I'm really sorry for the experience you've had when shopping with us. This is not how we want it to be, rest assured we will make you happy, when this is our top priority.
You point out that we have stock in China, and ship our products from there.
That's right, we have our own warehouse in China, where we have our own manufacturer who makes the clothes we sell for us. Like an average of 78% of all clothing stores worldwide, it is manufactured in China. This does not automatically mean that there are bad products, or one that sells with profit as motivation.
We also have the environment in focus as we do not want to transport and pollute more than necessary. So instead of sending to a warehouse in Europe, and then sending it to a costumer later on, not only does it harm environment, but it's also inefficient.
We have hand-picked all our goods, all of which go through a quality check after production and before being sent out.
Please contact us at our email support@fivestaroutfit.zendesk.com We respond within 5 hours.
or via our live chat on the website in the lower right corner.
who is live from 15:00 PM to 22:00 PM everyday. We will find a solution that suits both of us.
Best
Anna from the support team
This is not what it looks like online
This is not what it looks like online. It's very poor quality Chinese products sold at Western prices. Not worth it.
8 November 2021
Unprompted review
Reply from Fivestaroutfit
Hi Max,
I'm really sorry for the experience you've had when shopping with us. This is not how we want it to be, rest assured we will make you happy, when this is our top priority.
You point out that we have stock in China, and ship our products from there.
That's right, we have our own warehouse in China, where we have our own manufacturer who makes the clothes we sell for us. Like an average of 78% of all clothing stores worldwide, it is manufactured in China. This does not automatically mean that there are bad products, or one that sells with profit as motivation.
We also have the environment in focus as we do not want to transport and pollute more than necessary. So instead of sending to a warehouse in Europe, and then sending it to a costumer later on, not only does it harm environment, but it's also inefficient.
We have hand-picked all our goods, all of which go through a quality check after production and before being sent out.
Please contact us at our email support@fivestaroutfit.zendesk.com We respond within 5 hours.
or via our live chat on the website in the lower right corner.
who is live from 15:00 PM to 22:00 PM everyday. We will find a solution that suits both of us.
Best
Anna from the support team
Reply from Fivestaroutfit
Hi Manuel,
We have had an extensive chat with you on our email and our support team have really tried to help you. But you are only getting mad, and don't want to come to a solution.
We at Fivestaroutfit are always here to help, answer fast and only want to see you and other customers happy.
Please do reach out to us to get this fixed ones and for all, so you can feel the way we want you to feel.... satisfied!
You know where to get in touch and fix this, support@fivestaroutfit.zendesk.com
Or via our live chat on our page!
Best Regards
Anna / Fivestar support team
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