Fivestaroutfit Reviews 

Unbelievably frustrated as I ordered some trousers for my brother for Christmas on 30 November. He sent the link so I did not think to check the authenticity and reviews. A week before Christmas there was no sign of the trousers so I emailed them. I was assigned Anna who said there had been some warehouse delays which I had noted and appreciated but given these were a Christmas present, I wanted to ensure this was sped up. Following this, I chased on a weekly basis to then get a general automated palm off message from Anna. I then asked for a refund given the delay and I was told that was not possible. Having not received the item and it being frankly no good now I queried why an earth I would not be and did not get a reply. I chased further and Anna again advised this was “being looked into”. In short this company is a joke and a scam DO NOT BUY FROM HERE!!!!!!!!!

It’s been almost 2 months and I haven’t received my package yet.. Not even a track & trace. Don’t buy anything here!

i have made an order on December and i have sent multiple emails asking where my order is, i have been sent the same emails saying that it was lost in transit and will be reprocessed, yet i am still here waiting for a confirmation of shipping almost 2 months later, do not buy from here it is a complete scam

A vile company who, having read the reviews, have seemingly stolen from plenty of honest customers. After falling victim for this scam when buying a Christmas present, I now plan on building a case against this company, and putting a real name and face to the creator. If anyone else would like to join, please contact me. Their deception must be stopped and refunds must be given for anyone who placed an order without receiving their items or a full refund.

I placed an order on December 12th and I still haven’t received anything. Just excuses from the customer service person Ana…

So many empty promises made!!
I am so disappointed with this company’s customer care. 3 weeks before Christmas I purchased a fleece jacket for my grandson’s Christmas present and within minutes I realised I had mistakenly ordered and payed for two jackets instead of one, straight away I sent an email explaining what had happened and asked them to cancel one of them, I sent 2 emails that day but only got a reply to my third email which said that the jacket I had mistakenly ordered could not be cancelled as the orders are processed straight away however on their website site it states you have 24 hours in which to cancel or amend your order so I sent another email with a screenshot of their policies regarding cancelling an order, I was told my email requesting a refund would be sent to the appropriate person who deals with refunds. I waited until a few days before Christmas by which time I was getting concerned about not receiving my order and was told that it had been shipped. Last week I sent another email saying how disappointed my grandson was by not getting the Christmas present he was looking forward to, I received an apology from Anna who said there was a delay due to Christmas, I also asked Anna about my refund for the other jacket and she assured me that the money would be refunded to my bank within 5 days but I still haven’t received my refund or the jacket and to be honest I’ve given up hope now of receiving the fleece and my refund. My last email I sent yesterday was to say I wanted to cancel both jackets and request a refund for both of them, I’m waiting for Anna to reply.

This is one of the worst customer service I have encountered in a long time. Made my order two months ago. No info, no answer. Dont waste your money.

Be careful!!! Ordered early Dec and didn`t receive anything yet. No answer on emails no reaction at all!!!
Don`t waste your money here.

Like everyone here, I ordered an item in November and it still hasn't be delivered. No more replies to my emails... If the ambition is to make an online store site, you can review everything from scratch.
Unfortunately I think it's a great scam with a lot of advertising on Instagram.
Watch out for karma dear Anna ...

Over a month now, still no parcel. I've asked for a refund, but we all know that's not gonna happen. TOTAL SCAM! Don't buy anything!

I ordered a fleece for my boyfriend in early November for his birthday and it never arrived. So I thought fine whatever covid is happening post is slow I will just give it to him for Christmas. It never arrived! They hardly reply to emails and when they do it’s just Anna with some lame computerised response. 2 MONTHS later no fleece but my money had gone. I asked for a refund and I am awaiting their response. TOTAL SCAM.

I wish I'd read these reviews before ordering. I ordered an item on 3rd December, over a month ago. I still don't have it. I get the same cut and paste emails from 'Anna', who now seems like a bot. It seems I've fallen for the same scam as others. What I AM curious about though, is does anyone eventually get their item? I read on their site if they don't deliver within 60 days (which is a crazily long time) then they refund you. I guess I am only halfway through that time period. 2 months to wait for an item is nuts though. Is it coming via 1920s steam boat from China or something?

I would prefer to give zero stars!
After I ordered on November 15, 2021 I still didn't got a tracking number or anything until December 8, I got suspicious. After a short email from Anna from the support team, they said that there are currently delays because the main warehouse is having problems. So far so good, I have no problem with a shipment taking a little longer especially before Christmas. Anna said my shipment was "in process" and that takes up to 5 days. After the 5 days I still had no feedback. I had contact with Anna again on December 16th, now she said my shipment was shipped out and it would take 1-5 days for them to give me a shipping number.
I have not heard anything new until today.
Don't be fooled, this is the most ridiculous scam!!!!

I placed an order 9th Nov as a xmas present for my son. After many emails asking when i would receive the order was told the same excuses as others have stated on here. Christmas has passed & im still emailing & being told the same crap that they are waiting a tracking number- we all know you get that as soon as an item is collected. I've requested a refund & been advised it can take 6-12 working days - lets see. Wish i had taken heed of the bad reviews before i ordered. Dont even waste your time

Total scam website. DO NOT GIVE THESE COWBOYS YOUR MONEY!!!

I'm still waiting for an order I made on the 06/12/21. "Anna" Customer service scambot said on the 16/12/21 "rest assured it wont take more than a few days" to be shipped. Still no update.

I would give no stars if I could. All I can say is DO NOT BUY FROM THIS COMPANY!!!! If only I'd read the reviews before purchasing two jackets from them for my son. So, here's what's wrong -

1. the parcel took absolutely weeks to arrive.
2. I don't believe it came from Norway at all. Tracking the parcel showed a reference to China.
3. the logo on the front of the jackets was deceptively like the Patagonia one.
4. the jackets were horribly small - even the large (we ordered a medium and large to see which would be better).
5. it's hard work requesting a refund because they don't supply the address.
6. I finally got a response from "Anna" to say that the jackets were sale items and therefore not refundable.

I am disgusted with this company. DO NOT BUY FROM THEM!! The whole thing is very fishy.

I ordered a jacket on 05th of December as a Christmas present.
As I hadn't news about the shipment and they don't answer to my request about information, I asked for my money to be refund. I have sent them many emails and I have no answer.. For sure this is a scam.

I ordered the timber fleece jacket in black on 23rd November as it was intended to be a Xmas present.
The very next day I received an email saying that due to Black Friday and Christmas orders there would be a delay(unspecified). Since then I have had NO news and NO replies to my different emails. Since reading other people's experiences I know realize that the "company website" is a total scam. I have requested a full refund and intend to take legal action against them. I would welcome advice. Thank you.

This is an added paragraph posted on 12th January. I had paid the jacket via PayPal and sought them out to get a refund having given them proof of the various emails sent and efforts made ti contact fivestaroutfit. PAYPAL chose to refund me which I am grateful for and feel that it is an indication of what they feel cincerning this clothing company.

Having read reviews of this company, boy do I feel like a fool for ordering from them. I have been given the run around for 25 days since ordering a Christmas present from them. Does anyone have any idea how I can go about getting my money back? DO NOT BUY FROM THIS COMPANY!!