FITUEYES INC Reviews 

2,334
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, often finding them even more impressive in person than depicted online. Many people highlight the exceptional customer service, noting the staff's helpfulness, responsiveness, and willingness to go the extra mile to resolve issues efficiently. Reviewers frequently report fast and prompt delivery, with products arriving well-packaged and in excellent condition, making the overall purchasing experience smooth. However, some people experienced significant delivery delays, including lost orders or items arriving damaged. A few other people also felt that customer support was unresponsive or unhelpful when trying to resolve these specific order and delivery problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, design, and ease of assembly. Many customers found... See more

Quality

Customers had positive experiences with quality, with many reviewers highlighting the excellent and fantastic... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting that their orders arrived... See more

Customer service

Customers consistently note positive experiences with customer service, praising their fast replies,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences such as easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Not sure about the name, but the product is quite nice. Deducted one star for styrofoam packaging and lack of convenient height adjustability. Height can be adjusted with a hex wrench, but the unit... See more

Company replied

Rated 5 out of 5 stars

The stand arrived on time and not damaged, all of the parts and tools were there and the instructions were easy to follow. Once assembled it worked and looks great! Great Job delivering on every pro... See more

Company replied

Rated 5 out of 5 stars

Bought a Canton 100 tv stand - looks beautiful. Initially ordered the wrong stand, but fitueyes thankfully sorted this out for me. When the stand arrived it had been very slightly damaged in trans... See more

Company replied

Rated 5 out of 5 stars

Great product, superior Customer Service. Original braces for our outdoor TV stand were too small for our TV. Fitueyes quickly solved the issue, shipping adapters, allowing us to complete our deck s... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

FITUEYES was established in 2016, we provide audiovisual furniture with design quality to meet the new lifestyle for people who have the ultimate pursuit of life and enjoy the freedom of lifestyle, creating a new concept of audiovisual life. FITUEYES is a global brand and the new leader in the free lifestyle, and has sold more than 10 Million audiovisual home products to customers worldwide, bringing an ultimate audiovisual experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,334)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Quality products

Excellent Quality products, with speedy well packaged delivery. A issue occurred when a duplicate package was sent to me by mistake, but the customer service representative quickly resolved this issue with care and understanding. I would highly recommended this company and its products, with professional customer service agents too. 5 Stars.

1 August 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

Rated 5 out of 5 stars

We bought our new TV stand from…

We bought our new TV stand from Fitueyes it is just how they described it like the Eiffel tower it is very stylish and friends have commented how good it looks.We placed the order and it came on time in good condition the instructions to ensemble it are really good it is well made and at good
price.overall very happy with the company.

29 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

Rated 5 out of 5 stars

Solid and attractive product

Solid and attractive product. Very well made and easy to assemble. Purchase experience was good.

27 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.

Rated 1 out of 5 stars

Assembly instructions were not clear

Assembly instructions were not clear. Frustrating experience but I guess you get what you pay for.

26 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

We sincerely apologize for the unpleasant assembly experience you had. Every package of ours is equipped with a detailed instruction manual. If you still have any assembly issues, please feel free to contact us at any time. We will help you solve the assembly problems as soon as possible and provide video step-by-step guidance.

We apologize again for this. We will pass your feedback to the product department and ask them to improve the instructions in detail to avoid such problems from happening again. Thank you for your support and understanding.:)

Rated 3 out of 5 stars

Let down by app experience

Really good stand a really good stand and lights are really good. Just let down by the app integration with the LED lights which is incredibly poor unfortunately. If it wasn’t for that then I’d really recommend

1 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products and for your positive comments about our stand and lights. We’re glad to know you are satisfied with their quality.
We’re sorry to hear that the app integration with the LED lights did not meet your expectations. Your feedback is very valuable to us, and we will continue working to improve the app experience.
If you have any further questions or suggestions, please feel free to contact us anytime.
Best regards

Rated 5 out of 5 stars

What a Great Idea!

Easy to order, fast delivery, great product. What a great idea, a rolling tv stand! we have a small space, so the sleek minimalist design helps to not make the space feel cramped. And we can move the tv around depending on where we're sitting or what we are doing. Installation was very easy.

25 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.

Rated 5 out of 5 stars
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

Rated 5 out of 5 stars

TV stand arrived promptly.

TV stand arrived promptly.
Fabulous quality and good design.
Unfortunately it dominated my sitting room and has been returned.

29 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you for choosing FITUEYES and for your kind comments on our quality and design. We’re sorry the TV stand didn’t fit your room and had to be returned.
We hope to serve you again in the future with a product that’s just right for you. If you need any help, please feel free to contact us.
Best regards

Rated 5 out of 5 stars

Quality and Design

Quality and Design. Great value for money.

28 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

Rated 4 out of 5 stars

LOVE the tv stand

LOVE the tv stand. Didn’t give it five only because the holes on the metal wheel that allows you to control the height were not the same size. The smaller allen wrench fit perfectly into one the other was too small for the wrench to fit. Used a hammer to move the wheel up☹️

30 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,

First, we apologize for the inconvenience caused by the hole size of our product. We will feedback this issue to our design department for improvement.

Additionally, we recommend that you can provide videos or photos via email. Upon receiving them, we will promptly assist in resolving the problem for you.

Again, we sincerely apologize for the trouble caused.

Rated 5 out of 5 stars

Fitueyes have proven it can be done

Fitueyes have proven it can be done. A well made, easy to assemble rack that's extremely affordable and will be a keeper for years to come.

27 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that our Fitueyes rack has met your expectations—from its quality craftsmanship to the ease of assembly, and especially that it feels like a long-term keeper at an affordable price.

Your support means the world to us, and it’s comments like yours that drive us to keep delivering products that balance durability, functionality, and value. We hope this rack serves you well for many years ahead, and please don’t hesitate to reach out if you ever need anything further.

Thanks again for choosing Fitueyes! 😊

Rated 4 out of 5 stars

It was easy to assemble once the first…

It was easy to assemble once the first boards were assembled. Wish a better Allen screw was provided because some screws could not be properly tightened

27 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thanks for your honest feedback! We’re glad assembly got easier once you started, and we truly appreciate you mentioning the Allen screws—we’ll look into that right away to improve.

Thanks for choosing us, and feel free to reach out if those screws give you more trouble.

Rated 5 out of 5 stars

New hi fi stand

My husband was impressed with all the screws separately numbered for each section. Lovely product, worth the money.

24 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

Rated 1 out of 5 stars

I wish to return the items and the…

I wish to return the items and the customer support team went from OK to radio silence.

In the end I just returned the items without instructions and we will see how long it takes to be reimbursed for the item and shipping costs

23 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Thank you for your message. I would like to sincerely apologize for the inconvenience and trouble you have experienced with your recent order.
Regarding your request for a return, we had provided you with the warehouse return address and detailed return instructions as per your request. However, we have come to understand that you may not have received our initial email, which may have led to the misunderstanding that we had not responded. We deeply regret any confusion and inconvenience this has caused you.
To ensure there is no further miscommunication, we have re-sent the return instructions to you and have confirmed that your return request is now being processed. We will closely follow up on the progress of your return and will proceed with your refund, including both the item cost and shipping fee, as soon as the package arrives at our warehouse.
We sincerely appreciate your patience and understanding. If you have any further questions or require additional assistance, please feel free to contact us at any time.
With our sincerest regards

Rated 5 out of 5 stars

Good quality!

Good quality!

26 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you for taking the time to share your thoughts—we’re thrilled to hear you’re happy with the quality of our product!
We hope this product continues to serve you well, and please don’t hesitate to reach out if you ever need assistance or have more to share. Thanks again for choosing us!

Rated 5 out of 5 stars

Great

easy to put together, quality materials, looks great. Just what we wanted

25 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you so much for your fantastic review—we’re over the moon to hear our product checked all the boxes for you! It means a lot to know that the easy assembly, quality materials, and great look aligned perfectly with what you were hoping for.

Rated 5 out of 5 stars

beautiful stand

it arrived quickly. It took me a bit longer to assemble, but I managed to do it well.
The stand is perfect, My living room is small, so I needed something that would not take too much room. It is a beautiful stand. Love it!

25 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you very much for choosing fitueyes, and thank you for your feedback.We hope this stand brings you joy every time you look at it in your living room, and if you ever need anything at all down the line, please don’t hesitate to reach out. Thanks again for choosing us—we feel lucky to be part of your space!

Rated 5 out of 5 stars

Clear directions

Clear directions. Looks great. Was able to put it all together by myself.

21 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

We're thrilled that our product has satisfied you! We understand that easy assembly is crucial for our customers, and we've always been working hard on that. Hope this product brings more color to your life!

Rated 5 out of 5 stars

I’m happy with the TV stand I…

I’m happy with the TV stand I purchased. The quality is solid, and it looks good in my space. It was great that all the tools for assembly were included, so I didn’t need anything else. Shipping was quick, and the stand is working well so far. Thanks for a good experience.

17 July 2025
FITUEYES INC logo

Reply from FITUEYES INC

Thank you so much for your kind words! We’re thrilled the TV stand met your expectations—from quality to easy assembly and quick shipping. It means a lot to us, and we hope it serves you well for years to come!

Rated 5 out of 5 stars

ZEN FT65 Floor TV Stand

Very happy I found this TV stand. I was looking for ages for a quality TV stand and randomly stumbled upon a Youtube video of someone unboxing this TV stand.

Order was seamless, good communication and well packaged. Very easy to put together and manual was very straightforward, included everything you need.

Very good materials and it feels premium. It's very heavy and sturdy, can definitely trust my LG G4 on it!

27 June 2025
Unprompted review
FITUEYES INC logo

Reply from FITUEYES INC

Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards

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