Not sure about the name, but the product is quite nice. Deducted one star for styrofoam packaging and lack of convenient height adjustability. Height can be adjusted with a hex wrench, but the unit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, superior Customer Service. Original braces for our outdoor TV stand were too small for our TV. Fitueyes quickly solved the issue, shipping adapters, allowing us to complete our deck s... See more
Company replied
Very happy I found this TV stand. I was looking for ages for a quality TV stand and randomly stumbled upon a Youtube video of someone unboxing this TV stand. Order was seamless, good communicati... See more
Company replied
Bought a Canton 100 tv stand - looks beautiful. Initially ordered the wrong stand, but fitueyes thankfully sorted this out for me. When the stand arrived it had been very slightly damaged in trans... See more
Company replied
Company details
Written by the company
FITUEYES was established in 2016, we provide audiovisual furniture with design quality to meet the new lifestyle for people who have the ultimate pursuit of life and enjoy the freedom of lifestyle, creating a new concept of audiovisual life. FITUEYES is a global brand and the new leader in the free lifestyle, and has sold more than 10 Million audiovisual home products to customers worldwide, bringing an ultimate audiovisual experience.
Contact info
15441 Stafford Street, 91744, City of Industry, United States
- 6462048047
- supportus@fitueyes.com
- fitueyes.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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The order process was simple
The order process was simple, the products came when and as expected, set up was easy. I also asked about returning an item that I didn't need and it was handled efficiently with no hassle.
8 September 2025
Reply from FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV stands! We understand that every detail is crucial to your home entertainment experience. Therefore, we focus not only on the design and material selection of our products but also on the ease of installation, stability, and timely delivery of logistics. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any comments or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Had to raise a PayPal claim
TV stand was supposed to have been delivered on Thursday. Saturday now and nothing yet. DHL issue. Asked the seller to send another one via a different courier but he refused saying to wait a few days. I needed it for Saturday. Now my emails are being: ignored. Don’t know what’s happening no info from anyone. I won’t be using them again.
Some guy called Will try’s to fob you off with lame excuses. Such a bad customer service.
5 days later and they have still not sorted this. I have had to raise a PayPal claim.
Will says he can’t refund my money because of the active PayPal claim which is utter bullshit. They haven’t even replied to PayPal. More Chinese scammers Keep clear of this company.
18 September 2025
Unprompted review
Reply from FITUEYES INC
Dear Customer,
We sincerely apologise for the delay and the inconvenience this has caused you. The issue arose because our delivery partner recently adjusted their shipping process, which unfortunately affected the timing of your order. Please rest assured that we have been in close contact with the courier to resolve this, and deliveries are now back to normal.
As a general note, our standard delivery time is 3–5 working days. Weekends and public holidays may sometimes lead to slight delays. While we always do our best to ensure the courier delivers within the expected timeframe, we cannot guarantee the exact delivery date in every case.
Our customer service team has already reached out to you directly to provide support and updates. We completely understand your disappointment, and if you have any further concerns, please do not hesitate to contact us.
Thank you very much for your patience and understanding.
Best regards
Quality Products and Service
I reported on this site earlier that the products are good quality, somewhat Industrial in look. My issue was around having a white product which has black fixtures and fittings. Although this did not any was affect the use of the product (the Hifi Unit) it did look rather odd against a white wall.
Through customer services I organised a swap to the unit with black fixtures and walnut shelving. It is exactly the same but everything matches so looks better for my decor.
Everything and so a shout out to Will in customer services was organised for a swap and the return postage cost was refunded. I genuinely found customer service exemplary. Just one word of warning in that only Evri would do the return of the large box at over 15kg’s.
I would recommend and do like the hifi unit and recommend because of their interest and helpfulness.
18 September 2025
Unprompted review
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We are delighted to hear that you are satisfied with the quality of your hifi unit and our customer service.
We truly appreciate your detailed feedback and your kind words about our service. Your recommendation means a lot to us, and we hope you continue to enjoy your FITUEYES products.
Please do not hesitate to contact us if you have any questions or need assistance in the future.
Best regards
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
TV stand is OK but that's about it
All of the stuff I ordered did arrive but at different times via different carriers. The TV stand, etc do seem to be good quality and basically matched their on-line descriptions. I am not however that enamoured with the design of the shelf and sound bar supports. Additionally the sound bar support looks a bit "agricultural" with my particular sound bar (Samsung).
1 September 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products and sharing your experience. We are glad to hear that you are satisfied with the quality and description accuracy of the TV stand. At the same time, we sincerely appreciate your feedback regarding the design of the shelf and sound bar supports.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
I had an issue with one of the wheels…
I had an issue with one of the wheels of my TV stand that broke after the warranty period. I contacted customer support and was very impressed with the fast and personal response. Replacement wheels were sent quickly, and the whole process was smooth and uncomplicated. I am very satisfied with both the product and the excellent support, and I would definitely purchase their products again. Thank you for the prompt and personal assistance!
12 September 2025
Unprompted review
Reply from FITUEYES INC
Dear Customer,
Thank you so much for taking the time to share your wonderful experience with us—we’re truly delighted to hear your feedback!
It means a great deal to our team that we could resolve the issue with your TV stand’s wheel smoothly, even after the warranty period. Knowing that our fast response, quick delivery of replacement wheels, and the overall hassle-free process left you satisfied brings us immense joy. We work hard to ensure both our products and customer support live up to expectations, so your recognition makes all that effort worthwhile.
If you ever have friends, family, or colleagues in need of quality TV stands or related products, we would be incredibly grateful if you’d consider recommending FITUEYES to them. Word-of-mouth from happy customers like you is the most valuable support we can get.
Once again, thank you for your trust and positive feedback. We’re looking forward to serving you again in the future!
Warm regards,
Great item looks great
26 August 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Very happy with tv stand and delivery…
Very happy with tv stand and delivery service
1 September 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
not honoring the return policy
Received a product, and want to return within the 30days. They will not send the return label. Instead they are trying to offer money off to keep it. Shitty customer service; unethical business practices. Eamon - send the damn label. Im launching a dispute with AMEX.
Received a reply here, Monday 12:20am, but no refund issued yet. The returned package nhhas been in their hands since Thursday. I wish you a little compete, and some integrity. Issue yhd refund now!!!
7 September 2025
Unprompted review
Reply from FITUEYES INC
We apologize for the unpleasant shopping experience we've caused you. We attach great importance to every customer's after-sales experience and will never refuse your request without reason. We have contacted you again via email to discuss the return matter. Please reply when you see it, and we will actively handle and follow up. Wish you a happy life!
No flexibility at all
Wanted to swap - on my costs - one of the shelfs for the now available Soundbar holder (by then not available) of the ZEN TV rack. Not used, not unpacked. On my costs! Would have required a minimum on flexibility and goodwill. But was denied from their side with the argument, that the purchase was more than 30 days away. No idea about product quality so far - but the flexibility of the company is really poor. Would certainly not buy again.
6 September 2025
Unprompted review
Reply from FITUEYES INC
Thank you for taking the time to share your feedback—we truly appreciate it as it helps us improve. We sincerely apologize for the frustration caused by our inability to accommodate your request for a swap.
We understand how disappointing it must be to not find the flexibility you hoped for, especially since you were willing to cover the costs. Our 30-day policy is in place to manage inventory and ensure product condition, but we recognize there may be situations where more flexibility could be offered, and we’ll take your experience to heart as we review our processes.
We hope you’ll give us a chance to make things right in the future,we have contacted you via email, and we wish you all the best！
Great service
Great service, helpful staff kept in touch by email, delivery was good had trouble with a discount code but the staff sorted it out for me, would highly recommend this company, looking forward to buying more stuff 👍🏻👍🏻
27 August 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Box was damaged when delivered
Box was damaged when delivered - it had large hole in it. I have not opened the box yet to see if the product was damaged as well.
27 August 2025
Reply from FITUEYES INC
We sincerely apologize for this!
For future issues, you can contact us directly via email, and we will definitely handle the compensation proactively. We have already sent you an email regarding the compensation details. Meanwhile, we have fed back this matter to the warehouse and urged them to enhance packaging safety to prevent such incidents from happening again.
We hope you can give us a chance to make it right. Once again, we apologize for the inconvenience!
Excellent customer service--they cared…
Excellent customer service--they cared that I got the right solution for my needs and made everything easy. The rolling 65" TV stand is very robust and I have no doubt it will last decades.
24 August 2025
Reply from FITUEYES INC
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Good quality..love it
25 August 2025
Reply from FITUEYES INC
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Great company to deal with
Great company to deal with, any problems are soon put right with great customer relations, I would definatly deal with again.
23 August 2025
Unprompted review
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Very satisfied
My delivery in France happened really good. I've orderered 3 products which were sent via 2 different postal service companies from the warehouse in Germany of Fitueyes. Despite to 2 different delivery companies, no problem encountered with the deliveries that were fast.
Among my order, I've just had 2 wrong articles, 2 small articles : it was really fastly solved by the customer service. I've noticed that this customer service answers very fastly ans solve the problem in a short time. They answer in English and in a really good English, therefore no problem if like me you don't speak German as Fitueyes is a German company, you can write to them in English.
Concerning the web site : just excellent, all is really well organized, the photos and explanations are really good too, the translation in French is very good. The prices are really correct. For the hi-fi furniture I'd ordered, its assembly was really well explained in the user instructions and it's rather simple. As for the furniture I've ordered I've nothing to say : the quality is good compared to the prices knowing that the delivery (from abroad) is included.
I highly recommand this seller and in case of a problem, it will be taken into account promply, that was the case for me and I thank again the employee of the customer service that have followed my request from the begenning to the end, who has still answers me fastly and precisely.
21 July 2025
Unprompted review
Reply from FITUEYES INC
Dear Valued Customer,
Thank you so much for taking the time to share your detailed feedback with us. We strive to maintain efficient and reliable delivery services, and we're glad this was reflected in your experience.
We sincerely apologize for the error regarding the two incorrect items in your order. At the same time, we greatly appreciate your kind words about our customer service team’s quick and effective response. Resolving issues promptly and accurately is our top priority, and it means a lot to us that you recognized our efforts. The employee who assisted you will be especially happy to receive your appreciation.
Your positive comments about our website are also very encouraging. We work hard to provide a clear and user-friendly online experience, and we’re thrilled to know it met your expectations.
Moreover, we are glad that you are satisfied with the assembly instructions, product quality, and pricing of the furniture you purchased. Offering functional and well-designed products at reasonable prices is central to our mission.
Your recommendation is the highest compliment we could receive. Should you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you once again for your trust and support. We look forward to serving you again soon!
Warm regards,
The Fitueyes Customer Service Team
Delivered on time and well packaged
Delivered on time and well packaged. Simple easy instructions to follow that made assembly easy. Loved the look of the finished product
4 August 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
⭐⭐⭐⭐⭐ Outstanding Product and Exceptional Customer Service
⭐⭐⭐⭐⭐
I couldn’t be happier with my experience with Fitueyes. The TV stand I ordered arrived incredibly quickly, was beautifully designed, and feels solid and well-made. It’s even more impressive in person than in the photos.
But what truly sets this company apart is their customer service. When I encountered a small issue, they went above and beyond to address my concern in a timely and thoughtful way. Their responsiveness and willingness to go the extra mile exceeded my expectations and showed me just how much they value their customers.
To me, great products are important — but how a company handles things when issues arise is what really matters. Fitueyes proved they are not only selling quality items but also standing behind them with outstanding service. I’m deeply grateful and will gladly purchase from them again.
14 August 2025
Reply from FITUEYES INC
Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.
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