Fittingly Reviews 528

Anzet Theron - 65122

So nearly a month on and I still don't have all the missing parts, it doesn't matter how many times Fittingly delivers, there is always parts missing.

The funny thing is their response to my first review was, that they were waiting for me to provide them with a list of missing units, apparently I became a fitter overnight knowing exactly what's missing.

I have started a dispute through my bank, being unable to get any response or resolution from Fittingly.

Maybe for future clients take a deposit and stop being so greedy to take the full payment without being able to actually provide the full service paid for.

Anzet Theron - 65122

If I could choose -5 stars I would.

Where to begin it's been nearly 3 weeks since my units has been delivered and installation was supposed to be completed the following Monday. Only for my fitter to discover that units are missing, not only some,33 to be exact, ok the missing units has been recut and delivered, but there is still units missing not only from the 33 as well as whole units that is nowhere to be found as per my final design. My fitter had to inform them of this. When I ask for the final designs nobody can provide it. I received a call on Friday the 22 May 2026 at least, where it has been escalated to a manager who informed me that they are aware of the situation and she will phone me back. Nobody phones or emails you back. I had to log two customer receipts just to get someone to phone me and tell me what is going on, which they couldn't because my issue has been forwarded to the Technical department the previous Friday 22/05/26 so it's Thursday 28/95/26 and no one from technical has bothered to email or call me to say what is happening is the units being made, is there a problem with the final design, do they have the final design, do they need to discuss the design and get the final design planned out again. Just own up to the mess admit there is a problem, but no they ignore you while having all your money paid over in full.

So I'm sitting with a house full of wood from the lounge to my hallway and unbuilt finished units for my office everywhere.

Treating you if you are being dramatic, and spewing the we will get back to you in 24 to 48 hours, which only to placate the customer because they have no clue what else to say.
So what do you do wait 24, 48, 72,
96 hours.

When you phone Fittingly no matter what option you choose you are going to hold on in a queue which at this point can take up to 5 hours. I tried phoning the Technical Department only for the call to get dropped when you choose Option 4.

So what is a customer to do, start gathering all the proof of lack of service/customers service, so you can provide proof of your case to the bank and ask them to reverse the payment due to failure of providing a service.

We received our order (64667) ten weeks ago. Unfortunately some parts had been manufactured incorrectly. Despite numerous calls and emails since then, we have still not received replacement parts nor any indication of when they will arrive, nor any significant apology. Very disappointed with the poor service and lack of communication after spending such a substantial sum of money. Would not recommend this company.

Update: Following my review on 27 May and despite receiving an acknowledgment on here 5 days ago stating a member of the management team would be in touch, I’ve heard nothing further and I can’t say I’m surprised. The product and service is awful.

Original Review: I’ve had nothing but issues and am still no closer to resolving what has been a terrible experience over the last 2 months.
Original materials were delivered with 80% of it having to be returned as faulty/defective.
All faulty items were remade, re delivered and fitted but the end product is pretty poor in the finish with more items needing replacing. This has been ratified by the area manager who visited a month ago today and I’m still waiting for this to be remedied.
Customer service were initially helpful, apologetic and attentive but that stopped 2 weeks ago and I’m no further forward. My emails and calls are now being ignored and on my last call today I waited for nearly 70 mins and still didn’t get to speak with anyone due to a long queue.
I would definitely not recommend Fittingly based on my personal experience which has come at significant cost, inconvenience and has ultimately been hugely disappointing.

Everything started on the wrong foot with Fittingly. The agreed design changed at the time of sign-off, to the point they had to send somebody to take the measurements again. When the furniture was delivered, the parts were all mixed up in the van, which resulted in chaos when trying to position the pieces in the correct rooms. Furthermore, parts arrived damaged, incorrectly manufactured, or, in some cases, did not arrive at all. I spent days trying to complete an inventory of what went wrong while completing as much of the installation as possible. In the end, I discovered shelves with unlevel guiding holes and visible connector pieces, which I was explicitly promised would be hidden during the design stage. To make up for this mess, I asked them to send someone to assess the damage and finish what was left to assemble. A week later, they still have not replied. As a result, I have been forced to escalate this complaint.

Disappointed we had to pay full amount up front which gave us mix feelings about the company. Delivery was good and on time. The fitter Matthew did a good job. After job had been completed we noticed a few faults. These were quickly rectified after several phone calls and emails

We are really sorry to have to do this but we are at our wits’ end. We had a good experience in designing the unit and getting a delivery date set. However it has been a deeply frustrating, misfiring and uncommunicative experience since.

The person fitting our built-in cupboards was excellent, but (a) he was given several defective parts that were scratched (b) he was not supplied with several parts meaning various doors and fittings couldn’t be put on and (c) he was given incorrect measurements (which Fittingly had taken themselves) which meant the entire cupboard was not able to fit into the space assigned.

Despite phoning Fittingly the same day, it took two weeks for the misalignment to be fixed so we could at least use some of the drawers. And in the four weeks since there has been no updates on when the missing and defective parts will be delivered - and in fact even whether they’ve been ordered - or when the job will be finished.

This has left the room unusable and yet there has been complete radio silence on rectifying some quite serious errors. We are now exploring options with our credit card company and with lawyers, as well as reaching out to consumer journalists, in the hope we may get some assistance because the company is effectively ignoring us having taken our money. At this stage our confidence is so low it would probably be better just to remove the wardrobes, get a refund and start again, as there’s no faith in resolution.

We’re desperate for this to be solved. But given our experience so far, I’d suggest learning the lesson from our woes and finding another company.

Edit (26 May): Despite the response below we’ve still not been contacted and have no greater sense of what happens next than before. At this stage we just want certainty and communication, but the wait goes on.

I do not recommend using this company. I have felt extremely frustrated with the quality of customer service and have spent hours of my time on hold to talk to someone.

After long waits to receive the order, the delivery drivers did not have a clue what they were unpacking and we ended up with a pile of unorganised pieces of wood. Due to no packaging, the items are full of chips and scuffs which the company took no liability for.

The instructions were not specific to the build/ design we ordered so so much time was put into figuring this out.

Items were missing from the order and panels were the incorrect size. After multiple phone calls to the company the correct panels were delivered 2 months later. In this time I had half constructed furniture in my living room which was unsafe for small children to be around. The joiner then had to be rearranged and we had to wait longer for them to be available again after the parts were finally delivered. Customer services responded to this with we should have checked all the parts before booking a joiner!!!

I had ordered some upgraded doors which werent delivered. I was told this was because I didn’t confirm or deny them specifically on sign off. Something I didn’t realise I needed to do.

Overall the experience has been infuriating, unprofessional and no compassion to the impact it has on its customers.

I would strongly recommend using an alternative company.

So frustrated and we feel so helpless. Installation half done on April 9-10th. Some parts needed to be remanufactured, we were assured they were fast tracked (what a lie).

It's now May 21st, we have chased and been told there is "no update" and they are "waiting for a delivery date from the manufacturers". But they aren't able to give any information about whether the parts are in production, in quality control, or (what I suspect to be the case) they aren't being worked on at all and it will be months before that actually starts! We have all the materials stacked in the kitchen blocking use of the main room in the house, we cant use the space and could be stuck like this for months and months from the look of others reviews.

Why is it impossible for them to get some actual detail about where in the manufacture process a job actually is?

Poorly run operation, don't use them. It's not worth the stress.

I would say disaster from start to finish but it still isn't completed!

Original process was great but after waiting a long time for the parts to be made and a fitter to become available, he discovered that the measurer had taken all the dimensions incorrectly so nothing fitted. After re-taking measurements, we were told it would be fast tracked. A week later we got a call saying that it would be another 3-4 weeks time.

We hadn't heard any more so after almost 2 hrs in the customer services queue I was told they would look into it and call me back within 48 hours. 1.5 weeks later, still no call, no units and another 1hr45 hours waiting in the call queue, 1 got to position 1 then THEY HUNG UP.

I have 2 rooms out of use due to the wrong wardrobes and all the incorrect parts taking up space. Plus I cannot continue any of the other renovation work until this is resolved. Incredibly frustrated.

I will say, the fitter was extremely helpful & nice though.

EDIT: Although Fittingly have replied here saying they will contact me, it is no surprise that they have not. It has now been 6 weeks since they were unable to install their wardrobes and still not even close to a resolution.

EXTREME DISAPPOINTMENT: 2+ Months Late, 3rd Delivery Failure, and WRONG parts sent AGAIN

DO NOT USE THIS COMPANY. If I could give them zero stars, I would. I am now more than TWO MONTHS past my original planned completion date, and my wardrobe is still an unusable shell.

This process has been an absolute joke. After waiting weeks for missing parts, they scheduled a third delivery attempt. Not only did they refuse to give a reasonable 2-hour window (forcing me to waste half a day waiting), but when the installer arrived, we discovered they had delivered the WRONG items yet again. The installer was forced to leave without finishing the job.

The customer service is nonexistent and completely unhelpful. They are quick to take your money, but the moment things go wrong, they leave you stranded. I have been living out of boxes with half-finished furniture taking up space in my home for months.

If you want to blow your hard-earned money and be expected to bend your entire life to a company's endless mistakes and complete incompetence, use Fittingly (Sharps Furniture Group). Otherwise, save your sanity and go anywhere else.

Order reference number: 64528

Order number: 64717

Our experience with Fittingly has been extremely disappointing from start to finish.

The wardrobes were installed months ago and the job is still incomplete. We are missing doors, panels and finishing elements, some parts arrived damaged, and several sections were left unusable. Even basic things like the internal lights still do not work.

What has made the situation far worse is the lack of communication and accountability. We keep being told that parts are coming “soon,” yet weeks pass with no updates, no confirmed installation date, and no real progress.

Meanwhile, our flat has effectively become a storage room for unfinished furniture, loose panels, packaging and rubble. We live in a relatively small apartment, so having incomplete wardrobes and construction mess sitting around for nearly 3 months has been incredibly stressful and disruptive.

The overall quality has also been disappointing, with poor alignment, visible gaps and unfinished edges that should never have passed final installation.

At this point we deeply regret choosing this company. I strongly recommend reading the reviews carefully before committing, because unfortunately our experience has reflected many of the same complaints others have already mentioned.

Where to begin.

The installation team turned up to fit a sliding-door wardrobe on a floor that had been deliberately prepared for direct mounting on plywood, exactly as Fittingly’s own designer had specified during the design stage. The carpet fitters had left the wardrobe footprint unfinished, with bare subfloor clearly visible, for that very reason. The installers ignored it and put the unit down on top of unfinished carpet anyway. This was not a borderline judgement call. The site preparation was obvious to anyone who looked at the floor for more than two seconds.

During the installation, the team caused visible damage to a ceiling and a wall that had been freshly redecorated less than a week earlier and was in pristine condition. The wardobe was literally the last stage of our refurb project. The fitter who caused it acknowledged the damage on site (fortunately I walked into the room just in time and witnessed him damage it) but said he had no filler or paint to put it right. The team also smoked on the driveway, left cigarette butts behind, and dumped wooden offcuts and packaging on site rather than removing them - all captured on video doorbell footage.

The unit itself has multiple defects. One front sliding door is misaligned and requires precise repositioning every time it is closed. Because the integrated LED activates whenever any door is even fractionally ajar, the wardrobe lights up the room every night unless the doors are meticulously aligned by hand. Drawers are stiff, the soft-close mechanism does not draw them flush, and there are scratches and scuff marks inside the unit. There is also a large dent on the edge of one of the sliding doors.

When problems arose, Fittingly’s customer service line was unreachable. Calls went unanswered, the office was closed at weekends, and there was no out-of-hours escalation route. Subsequent written requests for a substantive resolution on the property damage went unanswered repeatedly.

The product itself, if installed competently by people who follow their own designer’s specification, may be acceptable. The installation discipline, the post-sale support, and the willingness to engage with a customer left holding the consequences were not.

If you are considering Fittingly: read the negative reviews carefully and ask yourself what your options actually are if something goes wrong. In my experience, the answer is very few.

I chose Fittingly after getting a Sharps quote which was more expensive than I had hoped for.I had read online about some people’s experiences and problems with Fittingly so was a little concerned but was assured by chatting with Design Consultant Philippa Dunn (who I must say was very helpful and available by phone and email).She explained to me how things would move forward and that the process of the Survey , Delivery and Installation would all be done by Sharps it was only the product that wasn’t Sharps.So I took the plunge and decided to go ahead even though I was a bit worried about having to pay the full cost upfront before completion but figured as it was Sharps overseeing Fittingly then hopefully all would be ok.
From the first point of contact the Design Consultant onto the surveyor then the designer (by video call) to finally the fitter who completed the work I have no complaints at all only positive things to say.
Overall communication was very good with calls to check the fitter arrived and a few days later to ask was everything completed to my satisfaction.
The delivery arrived on the day it was supposed to ,the 2 delivery men arrived in a Sharps lorry and took everything upstairs and laid it all out ready for the work to be done.Both were very friendly.
Alan Neill the fitter arrived on the day the installation was due and he was a very pleasant and friendly guy who took pride in his work and thanks to his work the finished wardrobes look great and it’s made a great difference to the bedroom.So a big thank you to Alan for all his hard work and for even helping me move some things back into place after finishing.

We had an alcove unit build in - the design process was smooth however I am not happy with the final product. There were some differences to what was agreed in advance and the fitter did not seem to fully know what he was doing. There was also a lot of large offcuts left over which the fitter refused to take with him. These are too big to put in general waste and I do not own a car to remove. The communication from fittingly after installation has been terrible - it has been 2 months and they have still not arranged for the waste to be removed and have not addressed my concerns with the final product. Once they get your money they are not interested in customer service.

We had two cabinets fitted on the 31st March which were not as we discussed with the designer. The fitter who attended spoke very little english and had no access to the designs so said 'I give go.' They also left a lot of material here which we now just have in the house and no way to dispose of without a large van. I reached out to Fittingly to let them know that we weren't happy with the final product and they said they'll investigate. Having followed up by email and by phone we are still waiting for a resolution.

I would just like to give my compliments to Peter Horvath the joiner who installed our new wardrobes.
He did a fantastic job, was very polite and a tidy worker and left us with a great job well done.
Cheers Peter

After my review I was promised management would look into this and get back to me, 4 days and not heard a thing obviously just said that as my review was bad, I have to say I think this is the worse company I have had the misfortune to deal with.

I don’t usually write reviews & our journey with fittingly has been v frustrating BUT I must say they have gone and above trying to find a resolution.. always hard combining two companies so allowing for the inevitable teething issues we are very pleased with our dressing room wardrobe units & a special mention has to be to the fitter who came today to install them JOHN HARVEY. Was absolutely superb a top notch carpenter - who literally managed to somehow scribe to our exceptionally irregular ceilings and was a complete professional and so wonderfully polite and kind - if only tradespeople were all as superb and diligent with their work as John has been today - he is an absolute godsend to you Fittingly look after him he is an absolute legend.

Avoid this company at all costs. The customer service is atrocious and the quality of design isn’t much better. My job was meant to be completed in mid-February and after 4 separate fitting sessions over 3 months and about 40 emails and telephone calls, I have a defective set of drawers (that block each other so I can’t open them) with no plan to fix them. I am promised call backs on an almost daily basis which never come and am seeking legal action.

This is a revised review of my experience of dealing with Fittingly/Sharps bedrooms for the installation of wardrobes in an emptied main double bedroom. This has been a nightmare from the start of installation, due to take 1 or 2 days but still remains unfinished after 67 days (and counting).
This has been due to changes to installation days, incorrect or incomplete deliveries, no-shows by installers plus countless phone calls to chase progress.
The original delivery included panels with incomplete designs, units were oversized due to incorrect measurements being used and all had to be re-ordered. The second installer found several parts and fittings were missing, causing further delay. The third delivery was completely wrong and not what had been ordered, so again had to be reordered. The fourth delivery was again incomplete.
This whole sorry episode has been one of delays, inconvenience, disruption and stress to our lives and not having a usable main bedroom for over 9 weeks.
Your choice but I would NOT recommend this company.