FitPro - Fitness Professional CPD Education Reviews 297

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive energy, and extensive knowledge, making interactions pleasant and informative. Many people highlight the excellent user experience, noting that the systems are easy to use and the content is clear, practical, and well-organized. The subscription process is also frequently described as seamless and reliable, with many long-term members expressing satisfaction. However, some customers also noted occasional issues with the service, including difficulties with membership setup or logging into the system. A few people mentioned receiving unhelpful or impolite responses from staff, and some felt that the level of engagement or practical elements in certain courses could be improved.

What people talk about most

Fitness

Customers had positive experiences with fitness. Many reviewers praise the informative webinar sessions and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team as professional,... See more

User experience

People report positive experiences with the user experience. Many customers found the educational modules and... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service, highlighting its... See more

Subscription

Reviewers mention positive feedback about subscription. Many customers express satisfaction with their... See more

Based on these reviews

Rated 5 out of 5 stars

I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic. Th... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed the opportunity attend this training, especially as it was in person. JP is very personable and knowledgeable, he allowed for lots of questions and answered with much care. I learn... See more

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Rated 5 out of 5 stars

I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more

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Rated 5 out of 5 stars

I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊

Company replied

Rated 1 out of 5 stars

Cannot get through on the phone to insurance, took my direct debit but have not recieved any insurance documents and my insurance policy is no where to be found on the dashboard but money has been... See more

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Rated 1 out of 5 stars

I've been trying to contact FitPro re insurance for three days. Have only been able to leave a voicemail requesting a call back, but none received. So will have to go elsewhere. Very disappointed

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Rated 1 out of 5 stars

Struggling to login to the fitpro system to do the course. Strength for pilates course was £84 reduced from £120 for lists of exercises and a few photos. Exercise lists not clear or detailed with h... See more

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Rated 5 out of 5 stars

The educators made me feel welcome, safe and relaxed. Lovely light and positive energy from both JP and Teresa. It wasn't a death by slide kinda course (these were provided pre session) which I... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently completed the Perimenopause to Post-Menopause course with FitPro and it was absolutely brilliant. The content was clear, practical, and so well put together. Thanks t... See more

Company replied

Rated 5 out of 5 stars

Thanks and congrats for a very useful and engaging 'Instructor to Icon' webinar starring Ben Shephard. What a lovely human and very 'normal' generous guy given his celeb status. Great he acknowledges... See more

Company replied

Rated 5 out of 5 stars

Really informative session and not just for our clients, for ourselves and our families too. Understanding much more with excellent graphs to prove the scientific research. Thank you to Linia and F... See more

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Rated 5 out of 5 stars

Have been a member with Fitpro for years, they are also my insurance provider. I think they are great. Love the webinars and edit, so informative and plenty of variety. Highly recommend.

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Rated 5 out of 5 stars

Thank you FitPro for coordinating this excellent breathing course with Kelly Hopkinson! * Four bite-sized online sessions * super supportive and friendly teaching style * generous sharing of great co... See more

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Rated 5 out of 5 stars

FitPro comprises of a bunch of hardworking people , constantly thinking and innovating for the Fitness Professionals community to bring them the best possible education at the right price and also oth... See more

Company replied

Rated 5 out of 5 stars

The person on the phone was very efficient and set this up immediately for me I have received all my documents within minutes! Thanks x

Company replied

Rated 5 out of 5 stars

Instructor insurance was really easy to set up using the Website. All the information needed to make a decision was easily accessible. Lots of other useful information too eg CPD

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Rated 5 out of 5 stars

I have been registered and insured by Fitpro for almost 2 decades. It is always seamless and reliable.

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Rated 5 out of 5 stars

I needed help with a question about music downloads. My query was dealt with quickly and efficiently by the super friendly team. Thank you!! :)

Company replied

Rated 5 out of 5 stars

A great course. A good blend of theory and practical. Well delivered. As always, Fit Pro systems easy to use.

Company replied

Rated 5 out of 5 stars

Find the webinar sessions really good and informative as they cover all aspects of fitness training relevant to both participants and trainer's alike with excellent choice of lecturers. An added bonus... See more

Rated 5 out of 5 stars

Very user friendly resource. The course was easily accessible and highly informative.

Company replied

Rated 5 out of 5 stars

FITPRO Webinars are always full of great information just finished 4 weeks of Female Breathing with Kelly Hopkinson which was very enlightening 👍

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Rated 5 out of 5 stars

The gentleman who I spoke to was very helpful, patient and polite. Thank you to him.

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Rated 5 out of 5 stars

Really loved the Exercise for Menopause course, I'd highly recommend it for anyone working with this demographic.

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Rated 5 out of 5 stars

Very easy to deal with on the phone in the public liability insurance department!

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Rated 5 out of 5 stars

FitPro is a highly motivated fitness educational organisation run by professional, helpful and knowledgeable staff providing a vast array of course which are expertly delivered in a manner which will... See more

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Rated 5 out of 5 stars

Recently became qualified within the fitness industry and was recommended fitpro for both insurance and education. I have been using their insurance the education for the last few months and it has... See more

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Rated 5 out of 5 stars

Excellent course. Informative but most importantly practical

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Rated 5 out of 5 stars

Great insurance company for fitness professionals

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Rated 5 out of 5 stars

Great experience with Fitpro for insurance and education- communication was quick and responsive and my queries were answered promptly.

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Rated 5 out of 5 stars

Joined the webinar instructor session by Dr Paul Bedford, really enjoyed his presentation, very informative and also lots of excellent advice and useful tips on keeping participants encouraged and eng... See more

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Rated 2 out of 5 stars

I am extremely disappointed with the level of customer service I have received. Trying to speak to anyone has been a complete nightmare, calls go unanswered, and the one time I did get through... See more

Company replied

Rated 2 out of 5 stars

I'm not sure my insurance is the right one and I've tried for a whole week to try and speak with one of the team but to no avail. Leave a message saya the automated answer machine.. I've left at least... See more

Company replied

Rated 2 out of 5 stars

I have been with FitPro for almost 7 years and their customer service has usually been outstanding. I have just renewed my insurance with them however and their communication is seriously lacking,... See more

Company replied

Rated 3 out of 5 stars

Didn’t send my insurance certificate despite taking direct debit for the last 2 months. However, quickly resolved and usually have no problems with Fitpro. Just this occasion, communication has been p... See more

Company replied

Rated 2 out of 5 stars

I think the guy on the end of the phone could have been more pleasant. He was quite uninterested and not very polite

Company replied

Rated 3 out of 5 stars

I’m becoming increasingly frustrated with FitPro. First of all let me say Teresa who is the Director at FitPro is lovely. I’ve spoken to her on the phone before and she is helpfu... See more

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Rated 4 out of 5 stars

Was not able to complete membership renewal online, need better phone communication as it took a few weeks to get sorted.

Company replied

Rated 4 out of 5 stars

Ease of communication and efficiency in dealing with request.

Company replied


Company details

  1. Career and Education Provider
  2. Business Insurance Company
  3. Sports Insurance Company

About FitPro - Fitness Professional CPD Education

Written by the company

We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.  

What we offer you:
  • Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you

  • Over 95 CPD courses from world-class educators to support your professional development

  • Insightful and practical content to keep you in touch with what's new in the fitness industry

  • Great music, professionally mixed for your classes, delivered through our app MyGroupFit

EXPLORE CPD EDUCATION


OUR PHILOSOPHY

Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door. 

PERSONAL TRAINER INSURANCE

Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.

WORLD-CLASS CPD EDUCATION

With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on. 

FITPRO MEMBERSHIP

Sign up for a membership package and be supported in your career with the latest education and knowledge.

MUSIC

MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.

VISIT OUR WEBSITE 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really loved the Exercise for Menopause course

Really loved the Exercise for Menopause course, I'd highly recommend it for anyone working with this demographic.

13 October 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Catherine
Thank you for your lovely review, and we are delighted that you found Marcelle Malan's CPD course on Exercise Strategies for Perimenopause to Post Menopause so helpful. We are committed to supporting fitness professionals like you to develop your skills and career.
From all at the FitPro team

Rated 2 out of 5 stars

Over a week to speak. Where are customer service?

I'm not sure my insurance is the right one and I've tried for a whole week to try and speak with one of the team but to no avail. Leave a message saya the automated answer machine.. I've left at least 4. It's very frustrating to say this least. I'm surprised as I've never experienced these problems in the past.

15 September 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Dear Mary
We're sorry you've experienced problems getting through to the insurance team. Thank you for your feedback and we will respond to your query directly. Thank you

Rated 5 out of 5 stars

Easy to use website and membership and…

Easy to use website and membership and access to loads of interesting courses at good prices. The memberships are well worth it for all the benefits you receive. Thanks !

18 September 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Janey
Thank you for your great review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member and for trusting us with your education.
From all at the FitPro Team

Rated 2 out of 5 stars

I think the guy on the end of the phone…

I think the guy on the end of the phone could have been more pleasant. He was quite uninterested and not very polite

16 September 2025
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Reply from FitPro - Fitness Professional CPD Education

Dear Denise,
Thank you for your feedback. Obviously, we are very disappointed to hear that the service you received was less than should be expected.
In light of your comments, we have addressed the issue with the member of the team involved, and will work towards improving the way they handle member enquiries.

Rated 5 out of 5 stars

The person on the phone was very polite and efficient

The person on the phone was very efficient and set this up immediately for me I have received all my documents within minutes!

Thanks x

16 September 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Melissa
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team

Rated 5 out of 5 stars

Simple and efficient.

I have been registered and insured by Fitpro for almost 2 decades. It is always seamless and reliable.

12 September 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Carla
Thank you for your great review of FitPro. We're so pleased that we can support you as a fitness professional and thank you for being a loyal member of the FitPro community.
From all at the FitPro Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️



⭐️⭐️⭐️⭐️⭐️

I recently completed the Perimenopause to Post-Menopause course with FitPro and it was absolutely brilliant. The content was clear, practical, and so well put together.

Thanks to this course, I’ve been able to launch a ladies’ outdoor boot camp, and the results and feedback have been incredible. It gave me the confidence and knowledge to really understand and support women through this stage of life, both in training and lifestyle choices.

FitPro made the whole process smooth and professional, and I can’t recommend them highly enough. If you’re a fitness professional wanting to make a real difference, this course is brilliant.

1 August 2025
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Euan
Thank you for your 5 star review. We are so delighted to hear that you've developed your career and business with the help of the FitPro CPD course Exercise Strategy for Perimenopause to Post Menopause, and that you're making a difference to your clients!
We wish you every success as you develop your career.

From all at the FitPro Team

Rated 5 out of 5 stars

Membership and Insurance …

I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊

10 September 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Ricki
Thank you for your lovely review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member!
From all at the FitPro Team

Rated 5 out of 5 stars

Good service

Good service, a lot of information, reasonable prices for insurances

9 September 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Gabriele
Thank you for your great review. It's good to hear that FitPro is delivering the information you need as a fitness professional.
From all at the FitPro Team

Rated 3 out of 5 stars

Usually ok, just a poor experience this time

Didn’t send my insurance certificate despite taking direct debit for the last 2 months. However, quickly resolved and usually have no problems with Fitpro. Just this occasion, communication has been poor.

8 September 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Peter,
Thank you for your feedback. We have investigated and it would appear that, due to a glitch in the system your policy did not automatically roll-over (as it should have done). Unfortunately, due to the high volume of policies we manage, we only became aware of the problem once you contacted us. However, once made aware, we were able to quickly resolve the matter and send out your documents.

To confirm, as you were paying the premiums continually, there was no break in your cover.

Again, thank you for your patience and understanding in this matter. Thank you for choosing FitPro.

The FitPro team

Rated 5 out of 5 stars

Easy to renew insurance and great price

Easy to renew insurance and great price

8 September 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Suzanne
Thank you for giving us 5 stars, and thank you for being a loyal member of FitPro. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team

Rated 5 out of 5 stars

Music downloads

I needed help with a question about music downloads. My query was dealt with quickly and efficiently by the super friendly team. Thank you!! :)

3 September 2025
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Kerry
Thank you for your 5 star review. We're delighted that we could help you with your FitPro MyGroupFit music and we're looking forward to supporting you.
From all at the FitPro Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication

28 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Linda
Thank you for the great review. We're pleased you've found our communication clear and helpful.
From all at the FitPro Team

Rated 5 out of 5 stars

Great insurance company for fitness…

Great insurance company for fitness professionals

2 September 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Ross
Thank you for giving us 5 stars. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team

Rated 5 out of 5 stars

Very good

Great customer and contents, everything is clear.
Thank you

10 July 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Viviane
Thank you giving us 5 stars. We're glad that you've found our service clear and helpful, and we are looking forward to supporting you.
From all at the FitPro Team

Rated 5 out of 5 stars

Easy to arrange insurance

Easy to arrange insurance

24 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi
Thank you for the great review. Thank you for choosing FitPro for your insurance and we look forward to supporting you in your fitness career.
From all at the FitPro Team

Rated 5 out of 5 stars

Quick and helpful team

Had a Couple of things i wasn't sure about when filling out the online form for insurance. Called them and got a very quick and helpful response. Got insurance sorted soon after and feel confident in my new choice if insurer

14 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Natalie
Thank you for the 5 star review. We're delighted you've chosen FitPro for your insurance and that you've found our service helpful.
From all at the FitPro Team

Rated 5 out of 5 stars

Easy to arrange insurance

Easy to arrange insurance

11 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Anna
Thank you for giving us 5 stars. It's great to hear that we were able to deliver for you. Thank you for choosing FitPro for your professional insurance!
From all at the FitPro Team

Rated 4 out of 5 stars

Insurance policy

Great details for insurance cover and easy to understand.

1 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Abbas
Thank you for the great review. We're delighted you've chosen FitPro for your first insurance and we look forward to supporting you in your fitness career.
From all at the FitPro Team

Rated 5 out of 5 stars

FitPro comprises of a bunch of…

FitPro comprises of a bunch of hardworking people , constantly thinking and innovating for the Fitness Professionals community to bring them the best possible education at the right price and also other services such as insurance cover and so forth. If you are in the UK and working in the Fitness Industry, you must be either associated with FitPro or must have heard about them atleast once.

13 August 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Satish
Thank you for your 5 star review! We're delighted to support fitness professionals like you as you develop your career.
From all at the FitPro Team

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