FitPro - Fitness Professional CPD Education Reviews 297

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive energy, and extensive knowledge, making interactions pleasant and informative. Many people highlight the excellent user experience, noting that the systems are easy to use and the content is clear, practical, and well-organized. The subscription process is also frequently described as seamless and reliable, with many long-term members expressing satisfaction. However, some customers also noted occasional issues with the service, including difficulties with membership setup or logging into the system. A few people mentioned receiving unhelpful or impolite responses from staff, and some felt that the level of engagement or practical elements in certain courses could be improved.

What people talk about most

Fitness

Customers had positive experiences with fitness. Many reviewers praise the informative webinar sessions and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team as professional,... See more

User experience

People report positive experiences with the user experience. Many customers found the educational modules and... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service, highlighting its... See more

Subscription

Reviewers mention positive feedback about subscription. Many customers express satisfaction with their... See more

Based on these reviews

Rated 5 out of 5 stars

I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic. Th... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed the opportunity attend this training, especially as it was in person. JP is very personable and knowledgeable, he allowed for lots of questions and answered with much care. I learn... See more

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Rated 5 out of 5 stars

I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more

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Rated 5 out of 5 stars

I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊

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Rated 1 out of 5 stars

Cannot get through on the phone to insurance, took my direct debit but have not recieved any insurance documents and my insurance policy is no where to be found on the dashboard but money has been... See more

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Rated 1 out of 5 stars

I've been trying to contact FitPro re insurance for three days. Have only been able to leave a voicemail requesting a call back, but none received. So will have to go elsewhere. Very disappointed

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Rated 1 out of 5 stars

Struggling to login to the fitpro system to do the course. Strength for pilates course was £84 reduced from £120 for lists of exercises and a few photos. Exercise lists not clear or detailed with h... See more

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Rated 5 out of 5 stars

The educators made me feel welcome, safe and relaxed. Lovely light and positive energy from both JP and Teresa. It wasn't a death by slide kinda course (these were provided pre session) which I... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently completed the Perimenopause to Post-Menopause course with FitPro and it was absolutely brilliant. The content was clear, practical, and so well put together. Thanks t... See more

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Rated 5 out of 5 stars

Thanks and congrats for a very useful and engaging 'Instructor to Icon' webinar starring Ben Shephard. What a lovely human and very 'normal' generous guy given his celeb status. Great he acknowledges... See more

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Rated 5 out of 5 stars

Really informative session and not just for our clients, for ourselves and our families too. Understanding much more with excellent graphs to prove the scientific research. Thank you to Linia and F... See more

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Rated 5 out of 5 stars

Have been a member with Fitpro for years, they are also my insurance provider. I think they are great. Love the webinars and edit, so informative and plenty of variety. Highly recommend.

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Rated 5 out of 5 stars

Thank you FitPro for coordinating this excellent breathing course with Kelly Hopkinson! * Four bite-sized online sessions * super supportive and friendly teaching style * generous sharing of great co... See more

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Rated 5 out of 5 stars

FitPro comprises of a bunch of hardworking people , constantly thinking and innovating for the Fitness Professionals community to bring them the best possible education at the right price and also oth... See more

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Rated 5 out of 5 stars

The person on the phone was very efficient and set this up immediately for me I have received all my documents within minutes! Thanks x

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Rated 5 out of 5 stars

Instructor insurance was really easy to set up using the Website. All the information needed to make a decision was easily accessible. Lots of other useful information too eg CPD

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Rated 5 out of 5 stars

I have been registered and insured by Fitpro for almost 2 decades. It is always seamless and reliable.

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Rated 5 out of 5 stars

I needed help with a question about music downloads. My query was dealt with quickly and efficiently by the super friendly team. Thank you!! :)

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Rated 5 out of 5 stars

A great course. A good blend of theory and practical. Well delivered. As always, Fit Pro systems easy to use.

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Rated 5 out of 5 stars

Find the webinar sessions really good and informative as they cover all aspects of fitness training relevant to both participants and trainer's alike with excellent choice of lecturers. An added bonus... See more

Rated 5 out of 5 stars

Very user friendly resource. The course was easily accessible and highly informative.

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Rated 5 out of 5 stars

FITPRO Webinars are always full of great information just finished 4 weeks of Female Breathing with Kelly Hopkinson which was very enlightening 👍

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Rated 5 out of 5 stars

The gentleman who I spoke to was very helpful, patient and polite. Thank you to him.

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Rated 5 out of 5 stars

Really loved the Exercise for Menopause course, I'd highly recommend it for anyone working with this demographic.

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Rated 5 out of 5 stars

Very easy to deal with on the phone in the public liability insurance department!

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Rated 5 out of 5 stars

FitPro is a highly motivated fitness educational organisation run by professional, helpful and knowledgeable staff providing a vast array of course which are expertly delivered in a manner which will... See more

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Rated 5 out of 5 stars

Recently became qualified within the fitness industry and was recommended fitpro for both insurance and education. I have been using their insurance the education for the last few months and it has... See more

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Rated 5 out of 5 stars

Excellent course. Informative but most importantly practical

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Rated 5 out of 5 stars

Great insurance company for fitness professionals

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Rated 5 out of 5 stars

Great experience with Fitpro for insurance and education- communication was quick and responsive and my queries were answered promptly.

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Rated 5 out of 5 stars

Joined the webinar instructor session by Dr Paul Bedford, really enjoyed his presentation, very informative and also lots of excellent advice and useful tips on keeping participants encouraged and eng... See more

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Rated 2 out of 5 stars

I am extremely disappointed with the level of customer service I have received. Trying to speak to anyone has been a complete nightmare, calls go unanswered, and the one time I did get through... See more

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Rated 2 out of 5 stars

I'm not sure my insurance is the right one and I've tried for a whole week to try and speak with one of the team but to no avail. Leave a message saya the automated answer machine.. I've left at least... See more

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Rated 2 out of 5 stars

I have been with FitPro for almost 7 years and their customer service has usually been outstanding. I have just renewed my insurance with them however and their communication is seriously lacking,... See more

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Rated 3 out of 5 stars

Didn’t send my insurance certificate despite taking direct debit for the last 2 months. However, quickly resolved and usually have no problems with Fitpro. Just this occasion, communication has been p... See more

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Rated 2 out of 5 stars

I think the guy on the end of the phone could have been more pleasant. He was quite uninterested and not very polite

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Rated 3 out of 5 stars

I’m becoming increasingly frustrated with FitPro. First of all let me say Teresa who is the Director at FitPro is lovely. I’ve spoken to her on the phone before and she is helpfu... See more

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Rated 4 out of 5 stars

Was not able to complete membership renewal online, need better phone communication as it took a few weeks to get sorted.

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Rated 4 out of 5 stars

Ease of communication and efficiency in dealing with request.

Company replied


Company details

  1. Career and Education Provider
  2. Business Insurance Company
  3. Sports Insurance Company

About FitPro - Fitness Professional CPD Education

Written by the company

We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.  

What we offer you:
  • Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you

  • Over 95 CPD courses from world-class educators to support your professional development

  • Insightful and practical content to keep you in touch with what's new in the fitness industry

  • Great music, professionally mixed for your classes, delivered through our app MyGroupFit

EXPLORE CPD EDUCATION


OUR PHILOSOPHY

Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door. 

PERSONAL TRAINER INSURANCE

Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.

WORLD-CLASS CPD EDUCATION

With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on. 

FITPRO MEMBERSHIP

Sign up for a membership package and be supported in your career with the latest education and knowledge.

MUSIC

MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.

VISIT OUR WEBSITE 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reputable and trustworthy

Reputable and trustworthy. Quick and easy service.

12 June 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Derek
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team

Rated 1 out of 5 stars

Disappointed

Struggling to login to the fitpro system to do the course.
Strength for pilates course was £84 reduced from £120 for lists of exercises and a few photos. Exercise lists not clear or detailed with how to do exercises in list. No engagement except exam at end and no videos of exercises or instructor engagement throughout.
Didn't add anything I didn't already know as a pilates instructor.
Really disappointed. Very reluctant to book any other courses.

3 June 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Dear Kate
Thank you for your feedback.
We are committed to offering CPD education to meet a broad range of learning styles, including text, quizzes and video. We also check in with every learner to see how you are getting on, to give you the opportunity to raise any issues with us, or to ask for additional support.
We can see that you have completed 17 out of the 44 modules of the course, of which the later modules do contain video, so you may have missed this.
We can also see that you have not received your check in email yet, as we check in with learners 4 weeks after signing up to ensure plenty of time to check out all of the course.
We are always open to your feedback, and getting in touch with us directly would give us the opportunity to offer you an alternative course that would meet your needs better.
If you'd like to get in touch to discuss this further, please email us info@fitpro.com

Rated 5 out of 5 stars

Instructor insurance

Instructor insurance was really easy to set up using the Website. All the information needed to make a decision was easily accessible. Lots of other useful information too eg CPD

8 June 2025
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Reply from FitPro - Fitness Professional CPD Education

Dear HDB
Thank you for your 5 star review! We're delighted you've chosen FitPro, and we are looking forward to supporting you with CPD and information for your career.
From all at the FitPro Team

Rated 5 out of 5 stars

They are really quick in sending the…

They are really quick in sending the certificate and reminding you that your insurance is about to expire.

8 June 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Edwin
Thank you for your great review of FitPro. We're so pleased that we can support you as a fitness professional and that we can make getting insurance an easy process for you.

From all at the FitPro Team

Rated 5 out of 5 stars

Great experience all around

Great experience all around

8 June 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Christina
Thank you for your great review of FitPro. We're so pleased that we can support you as a fitness professional and that you find our services valuable.
From all at the FitPro Team

Rated 5 out of 5 stars

FitPro are fantastic and so helpful

I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic.
They offer lots of great training opportunities , with some amazing teachers and very reasonable prices.
Can't recommend them highly enough.

6 June 2025
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Reply from FitPro - Fitness Professional CPD Education

Hi Caroline
Thank you for your great review. We are delighted to support you with your FitPro membership and we're looking forward to supporting you in your fitness career.
From all at the FitPro team

Rated 5 out of 5 stars

very good webinars

very good webinars, all have been extremely educational and engaging

28 April 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Craig
Thank you for your lovely review. We are delighted that you're finding FitPro webinars so useful. We are always striving to deliver expert education and webinars to support our members. Thank you for trusting us with your education!
From all at the FitPro Team

Rated 5 out of 5 stars

Another incredible webinar

Another incredible webinar - I’m never disappointed with content. Thank you. 🤩

17 April 2025
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Margaret
Thank you for your lovely review. We are delighted that you're a repeat attendee to FitPro webinars and that they're giving you the content you need. Thank you for trusting us with your professional development and taking advantage of all that FitPro membership has to offer!
From all at the FitPro team

Rated 5 out of 5 stars

Customer Service 💪😄👍

I’ve been a professional with FitPro for many, many years, their customer service is outstanding.

As a personal trainer with clients overseas and also in the uk I no longer waste time searching for all of my insurance needs.

29 April 2024
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Jon
Thank you very much for your 5 star review, and thank you for being a FitPro member for all of these years - we are delighted we could support you in your long and successful career.

From all at the FitPro team

Rated 5 out of 5 stars

Loaded Movement Training CPD

Really clear and well-organised information which will enable my clients and I to get as much benefit from our ViPRs as possible. Good on movement types, safety, and progressions and regressions - overall very impressive.

28 January 2025
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Carol
Thank you for your 5 star review! We're delighted to support fitness professionals with our CPD courses - and it's great to hear that found the Loaded Movement Training course so helpful. Thank you for trusting us with your education.
From all at the FitPro Team

Rated 5 out of 5 stars

Fitpro do it again awesome job

Iam a chiropractor and am seeing an increasing number of people with varying degrees of hypermobility it is something iam very interested in and Freya was really informative thankyou fit pro

31 January 2025
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Janette
Thank you for your great review. We are delighted that you enjoyed the FitPro webinar with Freyja Spence on Working with hypermobile clients. We are always striving to deliver expert education and webinars to support our members. We are delighted that you found it so informative and useful. Thank you for trusting us with your education!
From all the FitPro Team

Rated 5 out of 5 stars

Great supportive materials and tough…

Great supportive materials and tough quiz and exam, which, on passing, made you confident of knowing the material. Only negative was the reference to NZ population which is not relevant to my situation.
But I now feel confident in expanding my sessions to include more elderly participants.

17 January 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Vanessa
Thank you for your 5 star review! We're delighted to support fitness professionals with our CPD courses - and it's great to hear that you find the format gives you confidence to apply your hard won knowledge. Thank you for trusting us with your education.

From all at the FitPro Team

Rated 5 out of 5 stars

Fitpro cpd course - functional strength training for the aging population

Easy to access
Excellent presentation by tutor
Lots of info that I can use and put into practice
5 star ⭐
Thank you fitpro

2 January 2025
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Claire
Thank you for your lovely review. We are delighted that you enjoyed the CPD education on Functional Strength for the Aging Population. We are always striving to deliver world-class education to support our members, and we are delighted you are able to apply your new knowledge. Thank you for trusting us with your education
From all at the FitPro Team

Rated 5 out of 5 stars

The Fitness Professionals

Fitpro are my go to for everything, from music to insurance. I’ve been a member for 24 years and wouldn’t look anywhere else. They are competitively priced and have never let me down.

18 December 2024
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Valentine
Thank you for your great review of FitPro. We're delighted that you have been such a loyal FitPro member and that you get so much from our music and support. Thank you for being part of the FitPro community.
From all at the FitPro Team

Rated 5 out of 5 stars

Great service

Great service, excellent products and services for all fitness professionals.

16 December 2024
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi
Thank you for your great review. It's good to hear that FitPro is delivering what you need as a fitness professional.
From all at the FitPro Team

Rated 5 out of 5 stars

Excellent service, products and staff

Excellent service, products, knowledge and professional and friendly team from start to finish, whatever your needs, can’t recommend highly enough

18 December 2024
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Lynn
Thank you for your lovely review and it's good to hear that FitPro is ticking all the boxes for you!
From all at the FitPro Team

Rated 5 out of 5 stars

Fitpro are easily one of my go to…

Fitpro are easily one of my go to education platforms because I can rely on the quality of the courses. They use leaders in the fields for each course and the range of courses are so varied, I'll always find my next round of upskilling. Plus, if you need to contact them for help, they obviously care about your experience. That last part is so important - after sales service that's always helpful and friendly! Well done Fitpro!

18 December 2024
Unprompted review
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi JP
Thank you for your 5 star review! We're delighted to support fitness professionals with our CPD courses - and it's great to hear that you find the range so varied and we have been helpful to you. Thank you for trusting us with your education.
From all at the FitPro Team

Rated 5 out of 5 stars

Great CPD courses for fitness…

Great CPD courses for fitness professionals.
High-quality content and flexible learning options make it easy to upskill and stay current in the industry.

11 December 2024
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Hi Gilberto
Thank you for your 5 star review! We're delighted to support fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team

Rated 1 out of 5 stars

Very disappointed with such a reputable company

Unhappy with the course content. Not beneficial to enhance my journey.
Communication was slow and inconsistent.
Requested a refund.

15 November 2024
FitPro - Fitness Professional CPD Education logo

Reply from FitPro - Fitness Professional CPD Education

Dear Steven, we are sorry to hear you are unhappy with the course content. We would appreciate your detailed feedback and to know which course you are reviewing, so that we can take your comments on board. Please email us info@fitpro.com. Thank you
The FitPro team

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