Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
Company replied
Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good set up but videos vs
Good set up but videos vs. descriptions is necessary to get the techniques right.
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Michelle,
Thank you so much for your thoughtful feedback! We’re glad to hear that you liked the setup of the program.
We’d also like to mention that a PDF guide with exercise descriptions is included in the welcome materials, which can help with understanding the techniques. At the same time, we completely agree that visual guidance is very important.
The program has only recently launched, and we’re actively working on improvements — including clearer visuals and enhanced guidance. Your feedback truly helps shape what we build next.
Thank you for being part of our early journey, and we’re excited to continue improving together with you!
Best regards,
The Fit4Me Team 🌿
Was nice I feel better
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Enkelejda,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you’re feeling better — that’s exactly what we hope to achieve for our users.
Keep going and stay consistent, even small steps make a big difference over time. We’re cheering you on and wish you continued strength, balance, and wellbeing on your journey!
Best regards,
The Fit4Me Team 🌿
Lost in translation
The description of each work out is not very clear. You have to understand that not all of your clients are Americans or English natives. It would be more helpful to have a picture or an illustration for each exercise
31 December 2025
Unprompted review
Reply from Fit4Me
Dear Maria,
Thank you for taking the time to share your feedback. We completely understand your point, and you’re absolutely right — not all of our users are native English speakers.
We’d like to let you know that a PDF guide with exercise descriptions is included in the welcome materials, which many users find helpful when following the workouts. That said, we truly appreciate your suggestion regarding visual illustrations, and we agree that this would make the experience even clearer.
Your feedback is very valuable to us, and we’re continuously working on improving the app. Thank you for helping us do better.
Best regards,
The Fit4Me Team 🌿
Warning
I, like some other people reviewing, find it very difficult to cancel the ( unwanted) subscription. It is not do-able under ”manage my subscription” , which you state.
Either there’s a lack of competence ( in guiding clients to cancel subscriptions)!, but more likely a lack of business ethics. You also charged me twice for the trying period, and haven’t yet answered my mail as to why.
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Anna,
Thank you for sharing your concerns. We’re sorry to hear about the difficulties you experienced, and we take this feedback seriously.
Please note that the subscription cancellation steps have recently been updated. If your purchase was made via the Fit4Me app, the current steps are as follows:
Open the Fit4Me app
Tap the More icon in the bottom-right corner
Go to App Settings
Select Help
Tap Manage Subscription
Choose your active subscription and follow the on-screen steps to cancel
If you experience any issues, please contact us at support@fit4me.io and include the email address used for registration or your User ID.
Unfortunately, we weren’t able to locate your account based on the information provided in the review. To help us investigate the duplicate charge you mentioned and assist you further, we kindly ask you to contact us directly so we can review your case.
We appreciate your feedback and would like the opportunity to resolve this fairly and transparently.
Best regards,
The Fit4Me Team 🌿
I want to cancel all of your products
I want to cancel all of your products. I paid for the nutrition plan but I did not order it.
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Frau Schweizer,
Thank you for your feedback. Our support team has reached out to you via email to follow up and assist you further.
Please check your inbox and feel free to reply so we can help clarify the situation.
Best regards,
The Fit4Me Team 🌿
I signed up for ti-chi walking
I signed up for ti-chi walking, but twicked my back in the process... didn't get much out of the first lesson.
31 December 2025
Unprompted review
Reply from Fit4Me
Dear Loretta,
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you mentioned.
Our support team has reached out to you via email to follow up and assist further. Please check your inbox when convenient and feel free to reply so we can help.
Best regards,
The Fit4Me Team 🌿
The exercises are great
The exercises are great! I only wanted to do the exercises and not the foodapp 🤷♀️
But have to pay for it.
30 December 2025
Unprompted review
Reply from Fit4Me
Dear Karin,
Thank you so much for your feedback! We’re really happy to hear that you’re enjoying the exercises 😊
We understand that not everyone is interested in using the food app, and that’s absolutely okay — you’re welcome to focus only on the workouts if that’s what suits you best.
Thank you again for sharing your experience, and we wish you continued success with your training!
Best regards,
The Fit4Me Team 🌿
Language difficult to follow
I can not understand most of what the instructor says. Therefore the program is worthless to me
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Keith,
Thank you for your feedback. We’re sorry to hear that you found the instructor difficult to understand.
We’d like to clarify that in the welcome email we include a PDF guide with clear exercise descriptions. The main focus of the program is on following and repeating the movements demonstrated on screen. The instructor usually provides a brief greeting at the beginning, and then the session is mostly movement-based, with minimal verbal instruction.
Unfortunately, we weren’t able to locate your account based on the information available. If you’re experiencing difficulties or would like assistance, please contact us at support@fit4me.io, and we’ll be happy to help.
Best regards,
The Fit4Me Team 🌿
Not much alternating
I liked the consistency on one hand, but a strong accent on one muscle area makes this area to feel miserable for a few days after. I could not walk right after the second day training. I had so bad muscle pain 3 days after that I had to brake the routine
30 December 2025
Unprompted review
Reply from Fit4Me
Dear Irina,
Thank you for sharing your experience. We’re sorry to hear that the workouts caused such discomfort.
Our support team has already reached out to you via email, as we’d really like to help adjust your plan and improve your experience. Please check your inbox and feel free to reply so we can assist you further.
Best regards,
The Fit4Me Team 🌿
Just starting out
Just starting out. Bit hard to understand and take it all in.
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Elizabeth,
Thank you for sharing your first impressions with us. We understand that starting something new can feel a bit overwhelming, and we’re sorry to hear that it’s been hard to follow at the beginning.
Unfortunately, we weren’t able to locate your profile based on the information available. We’d really like to help make things easier for you — if you’re open to it, please contact us at support@fit4me.io and let us know what you’re finding difficult. Our team will be happy to guide you and offer support.
Thank you again for your feedback. We’re here to help and would love the chance to improve your experience.
Best regards,
The Fit4Me Team 🌿
This is not for me.
This is not for me.. please tell me how to cancel.. I can't figure it out..
1 January 2026
Unprompted review
Reply from Fit4Me
Dear Carol ,
Thank you for your feedback. We’re sorry to hear that the program isn’t the right fit for you, and we’re happy to help with cancellation.
If you purchased via the Fit4Me app, please follow these steps:
Open the Fit4Me app
Tap the More icon in the bottom-right corner
Go to App Settings
Select Help
Tap Manage Subscription
Choose your active subscription and follow the on-screen steps to cancel
If you experience any issues or are unable to cancel, please contact us at support@fit4me.io and include the email address used for registration or your User ID. Our team will be happy to assist you.
Best regards,
The Fit4Me Team 🌿
The exercises are long and boring!
The exercises are long and boring!! Plus there are no images to see the exercise so you can understand it correctly.
1 January 2026
Unprompted review
Reply from Fit4Me
Dear Persa,
Thank you for your feedback. We’ve sent you an email to better understand your experience and to offer assistance, including possible adjustments to your plan.
Please check your inbox and feel free to reply so we can help improve your experience.
Best regards,
The Fit4Me Team 🌿
Would be good to have a visual of the…
Would be good to have a visual of the exercise so you know if you are doing it correctly
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Elle,
Thank you for your feedback! We appreciate your suggestion and completely understand how helpful visual guidance can be when learning exercises.
Your comment is very valuable to us, and we’re continuously working on improving the experience to make instructions clearer and more supportive for our users. Feedback like yours helps us move in the right direction.
Thank you for taking the time to share your thoughts!
Best regards,
The Fit4Me Team 🌿
The app is not working…
The app is not working correct.Excersises are very simple.it didn’t consider that I am vegetarian ,even I mentioned it .
1 January 2026
Unprompted review
Reply from Fit4Me
Dear Plamena,
Thank you for taking the time to share your feedback. We truly appreciate it, as every review helps us improve our service.
We’d really like to better understand your experience and see how we can help resolve the issues you mentioned. To do so, we’ve sent you an email and would be grateful if you could reply when convenient.
Our team is happy to assist and explore possible solutions together with you.
Thank you again for your honesty, and we hope to hear from you soon.
Best regards,
The Fit4Me Team 🌿
The excercises were relatively easy and…
The excercises were relatively easy and I could do most of them. Some of the leg ones I struggled with but they will improve over time. My legs are the weakest part of my body due to varicous veins and surgery. I just took it easy and took my time with them. Overall it was motivating and fun with the background music.
1 January 2026
Unprompted review
Reply from Fit4Me
Dear E.J,
Thank you for sharing your experience with us! We’re really glad to hear that you found the exercises motivating and enjoyable, especially with the background music.
It’s great that you listened to your body and took things at your own pace — that’s exactly the right approach, especially given your previous surgery and varicose vein concerns. Progress takes time, and it sounds like you’re doing a wonderful job focusing on gradual improvement.
We’re happy to have you with us and wish you continued strength and confidence on your journey!
Best regards,
The Fit4Me Team 🌿
Learning about coping
At start seemed ok but with my medical visual issues find hard to focus and follow. Is a good idea to use if you visually better, but for myself is harder. Best wishes to those able to use.
I will cancel membership and hopefully get refund
31 December 2025
Unprompted review
Reply from Fit4Me
Dear Rachel,
Thank you for sharing your experience with us. We’re truly sorry to hear that your medical visual issues made it difficult to follow the program, and we appreciate your honest feedback.
We understand that this may not be the right fit for everyone, and we’d like to help you with the cancellation and review your refund request.
To do so, we kindly ask you to contact us directly at support@fit4me.io so we can look into your account and assist you properly.
Thank you again for taking the time to leave a review. Your feedback is important to us and helps us continue improving.
Best regards,
The Fit4Me Team 🌿
Love hiw easy it was to enrol and have…
Love hiw easy it was to enrol and have a programme gesred toward my individual goals
30 December 2025
Unprompted review
Reply from Fit4Me
Dear Elaine,
Thank you so much for your kind feedback! We’re happy to hear that you found the enrollment process easy and that the program feels well-suited to your individual goals.
Creating a smooth onboarding experience and personalized plans is very important to us, so it’s great to know this worked well for you. We’re excited to support you as you continue your journey!
Best regards,
The Fit4Me Team 🌿
Not what the ad suggested
I was expecting a 10-minute tai chi based exercise program that was printable - as per the advertising. I wasn't expecting a 24 minute lesson on how to do three types of circles.
Having said that, the instructor was very good for those with no tai chi experience but I found it too basic as I have a basic grounding in tai chi.
I was annoyed that the pdf's were not exercises - I even opted out of your diet 'extra' and I can research articles when I choose.
1 January 2026
Unprompted review
Reply from Fit4Me
Dear Merryn,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the program didn’t fully match what you expected from the advertising, and we understand how this could be frustrating — especially given your prior experience with Tai Chi.
We appreciate your kind words about the instructor and understand your point regarding the lesson length and structure, as well as the PDFs. Your feedback is valuable to us and helps us better align expectations and improve our content.
Unfortunately, we weren’t able to locate your account in our system based on the information provided in the review. To help us look into your case properly and see how we can assist you further (including reviewing the content or discussing possible options), we kindly ask you to contact us directly at support@fit4me.io using the email address associated with your purchase.
We’d be happy to review your situation and help in any way we can.
Best regards,
The Fit4Me Team 🌿
I don't like the way the workout plan…
I don't like the way the workout plan is. you have to click for each different set on the phone.
It should be continuous.
Also There is no proper guidance before the start of workout.
The plan just shoots out a guide for diet not asking in advance if you're a vegetarian or not.
I am not happy at all
29 December 2025
Unprompted review
Reply from Fit4Me
Dear Palomi,
Thank you for sharing your feedback. We’ve reached out to you via email after seeing your Trustpilot review and have offered a possible solution to address your concerns.
We’d also like to clarify that during the onboarding questionnaire, users are asked to select their dietary preferences, including whether they are vegetarian or not, so the meal plan can be tailored accordingly. That said, we truly appreciate your feedback and are continuously working to improve the experience — every review helps us do better.
Please check your inbox and feel free to reply to our email so we can assist you further and resolve this matter.
Best regards,
The Fit4Me Team 🌿
Cannot understand the instructor.
28 December 2025
Unprompted review
Reply from Fit4Me
Dear Roy,
Thank you for your feedback. We’re sorry to hear that you had difficulty understanding the instructor.
We’d like to let you know that we have already reached out to you via email to offer our help and discuss possible solutions. Please check your inbox, and feel free to reply so we can assist you further and improve your experience.
We’re here to help and look forward to hearing from you.
Best regards,
The Fit4Me Team 🌿
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