Shock horror after my review a day ago, i get same AI generated reply in my inbox today. If you refund me on 30th August, how does my bank FK up repayment 21 days later. So my bank have now acclerate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I like the fit coach app, I use it almost daily. (Hence the 5 rating). I do have some suggestions for the developer. 1. Don’t lock us in to plans made up by the company. I am on the weight loss... See more
Huge difference maker for me. I started three years ago with the FitCoach as I was having shoulder issues and knew I needed to stretch. Little did I know that the stretching routine daily would help m... See more
Warning! This is a terrible app. Beware about signing up for the 1 month trial! Even if you decline their offers to extend the membership they will charge you the following month full price. When... See more
Company replied
Company details
Written by the company
FitCoach was created to make fitness accessible and effective for everyone. Our app offers a wide range of home-based workouts and stretching plans designed to fit your personal goals and lifestyle. Whether you're looking to tone your body, improve strength, or increase energy, FitCoach provides personalized workout plans that deliver visible results in as little as 7–30 minutes per session. We believe fitness should be simple, enjoyable, and achievable, empowering users to take control of their health from the comfort of their own homes.
Contact info
Karaiskaki 13, 3032, Limassol, Cyprus
- https://contact-us.welltech.com/fitcoach.html?source=trustpilot
- fit-coach.io
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FitCoach
Hey, thank you for passing along your comment! We're excited to have you on board 💪
Complete a fit coach for one month
Complete a fit coach for one month. And I really liked it. So I subscribed for a year and I lost inches.
since I have subscribed for the year. I am unable to get to my manage account so I can cancel at the end of my year. I feel like I am doing the same exercises over and over again and I do not feel challenged.
26 May 2024
Unprompted review
Reply from FitCoach
Hello Sheila, thank you for your comment. Our Support Team would be happy to provide instructions on how to cancel based on your account set-up. Please use this email support@fit-coach.io with the subject "TP review. We look forward to helping!
Reply from FitCoach
Hey, thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
Greetings from a fan of the program
I have used this program for several years and it has been very helpful in restoring movement. After that I took a break and came back again. The program is very good. Thanks to the whole team for their work, greetings from Lithuania.
Sincerely, Aušrinė
23 May 2024
Unprompted review
Reply from FitCoach
Hi, your review is extremely motivating! Thank you for your kind words.
Great Experience
The app is user friendly, constantly motivation towards being on track
- Could give more options on diet
- Additional gym based workouts with more equipment for strength training
20 May 2024
Unprompted review
Reply from FitCoach
Hello! Thank you for the comment. We really appreciate the time you took to share your thoughts.
I'm enjoying it but I have a knee…
I'm enjoying it but I have a knee injury nothing to do with the exercise..... And wish I could find exercises that are not on the floor or kneeling down..... But other than that I'm lost 2 Stone last year doing it.
19 May 2024
Unprompted review
Reply from FitCoach
Hi, thank you for your feedback! We'll certainly consider it when working on improvements for the app😉
I love this app!!!
I love this app you guys have made it so I can workout when I can I do not have alot of time, so this has given me the opportunity to be successful! Thank you Maria
21 May 2024
Unprompted review
Reply from FitCoach
Hi, we are grateful for your feedback and we are more than happy to help you achieve your fitness goals!
excellent
Αll daily training for beginners like me is full body. It has both easy exercises and more difficult ones. Every beginning is difficult, until the goal is reached.
19 May 2024
Unprompted review
Reply from FitCoach
Hi there, thanks for giving us the opportunity to help you achieve your goals 🙌
App is simple to navigate
App is simple to navigate, you can set your training goals and mix of exercises keeps it interesting. They also work and you'll be fit in no time
19 May 2024
Unprompted review
Reply from FitCoach
Hey, thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
The video is not working
The video is not working. Again and again. I sent them 2 emails and they didn't respond
18 May 2024
Unprompted review
Reply from FitCoach
Thanks for getting in touch!
Communication with our users is crucial for us, and we are sorry you haven't been able to reach our support. Could you please send us another email via support@fit-coach.io with "Store review" so that we can resolve your issue?
We look forward to hearing from you.
Makes me feel good after a day behind…
Makes me feel good after a day behind the desk
17 May 2024
Unprompted review
Reply from FitCoach
Hey, thank you for passing along your comment! We're excited to have you on board 💪
It was great at the beginning but then…
It was great at the beginning but then too much and it wouldn’t let me reset to do less minutes and I ended up with heal spurs from walking. Wish it had a reset button
14 May 2024
Unprompted review
Reply from FitCoach
Hello, thank you for the review! Your feedback is a valuable contribution to our growth 🙌
THIEVES! Customer service does not exist. Avoid at all costs.
On March 2 I registered for the 30-day trial and cancelled on March 28. On April 2 and May 3 I was billed for $30.99.
On April 16, April 24 & May 3 I requested a refund and received the below auto-reply each time:
Hey there, 👋
Thank you for your email!
Due to the heavy workload, our customer support reps may take longer than usual, but we will consider your request!
Same s***, different day.
3 May 2024
Unprompted review
Reply from FitCoach
Hi there. I've just checked the details and it looks like we have already sent you a reply from support@fit-coach.io. However, it sounds like you're referring to your plan's auto-renewal feature. I'd like to emphasize that we prioritize transparency in billing, which is why before any purchase is finalized, we lay out all billing and subscription terms right there on the payment screen, to ensure users are fully informed. If you need additional assistance or have questions, our Support Team is ready to help. Feel free to reach out!
My experience
Speed swapping between standing and lying down exercises. I have arthritis and need time to do this.
2 May 2024
Unprompted review
Reply from FitCoach
Hi, thank you for your feedback! We'll certainly consider it when working on improvements for the app😉
I'm enjoying the workouts
I'm enjoying the workouts! And feeling them the next day.
29 April 2024
Unprompted review
Reply from FitCoach
Hey, thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
I am allready try you last yers a be…
I am allready try you last yers a be very happy a ofcourse try ander buth your best for me good motivation remember me then it be best pusch en not give up thank you
29 April 2024
Unprompted review
Reply from FitCoach
Hey, happy to see you here! Keep it up!
Reply from FitCoach
Hi, thank you for taking the time to share your thoughts!
Needed the push to get going
Needed the push to get going! Great instruction with movement I could do.
28 April 2024
Unprompted review
Reply from FitCoach
Hey, it is nice to know that you enjoy the app! Keep up the hard work 💪
hard to navigate/confusing
hard to navigate/confusing
thought i did the daily plan then it told me i didnt and had another one?? A little confising, but was only the first day, see if it goes smoother.
Also, the pointers came after the timer started. it would be good to have the pointers to each poistion mentioned before timer and reminder during, maybe let the timer run a bit longer.
27 April 2024
Unprompted review
Reply from FitCoach
Hello! We appreciate your review. We are sorry to hear that you experienced difficulties while using our app. Could you please share more details about your issue with our support team? We’ll do our best to help you as soon as possible. Please use this email support@fit-coach.io. We look forward to hearing from you.
EXPERIENCE IS OK
EXPERIENCE IS OK. I LIKE THE FITNESS EXERCISES AND THE FOOD RECIPE VERY EASY TO PREPARE AND DOABLE
17 April 2024
Unprompted review
Reply from FitCoach
Hey, we appreciate your review and your time!
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