If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
Company replied
Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Loan ia a great company to get a…
First Loan ia a great company to get a loan from. They have friendly staff working for them. It didn't take no time for my loan to get approved. I will definitely be referring them to my family and friends.
13 March 2022
Reply from First Loan
Dear Lasandra,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
I can't get in to the website to check…
I can't get in to the website to check my loan or anything.
13 March 2022
Reply from First Loan
Dear Customer,
We apologize for the inconvenience and want to assure you that our team is hard at work to fix the issue as quickly as possible. Thank you for your patience.
If your concern is still not resolved, kindly contact us at (855)-625-8292 and a Customer Service Representative will be happy to assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
Had a pretty good experience
Had a pretty good experience; I was getting a bunch of robo-calls after I thought everything had been set, so I opened up a customer service chat and someone named Loregei helped me out and was really nice to me. Thanks.
13 March 2022
Unprompted review
Reply from First Loan
Dear Josh,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Easy and fast
First loan is really convenient and fast if you’re really need money fast. Also, the customer services are nice and patient.
Just chatting with Jun online and helping for pay my loan off on the weekend. Really helping in many ways.
13 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that he deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Although the loan is high interest rate…
Although the loan is high interest rate I still appreciate there help quickly!
13 March 2022
Reply from First Loan
Dear Jeremy,
We really appreciate you taking the time to share your experience with us. First Loan offers more flexible repayment options while still providing cash when you need it. To minimize the total cost of your loan, we strongly recommend taking steps to either pay off your loan in-full or to pay as much as you can in order to reduce the principal as quickly as possible. First Loan never charges early prepayment penalties.
We encourage you to contact us at (Portfolio Number) and we will be happy to explain your loan, the interest rate and other re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Fast & Easy Approval Process
The application & approval process was fast and easy! This is the 2nd time that I have received a loan through First Loan and each time it’s been a positive experience!:-)
12 March 2022
Reply from First Loan
Dear Customer,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for having customers like you. We look forward to working with you again in the future. Thank you for being such a great customer.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Jackie,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Melody
Thank you Melody for assisting me regarding my account. Very helpful in explaining information. Thank you
12 March 2022
Unprompted review
Reply from First Loan
Dear Manuel,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
No customer service
12 March 2022
Reply from First Loan
Dear Emma,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Good at what she does
11 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Super thankful for Firstloan
Super thankful for Firstloan. Got approved within a few hours, and funds deposited by the morning after.
11 March 2022
Reply from First Loan
Dear Adam,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
My customer service representative…
My customer service representative Melody was wonderful. She made my process fast and easy. Thank you Melody!
11 March 2022
Unprompted review
Reply from First Loan
Dear Danita,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that he/she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
easy and good service
11 March 2022
Reply from First Loan
Dear Michelle,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Loregie helped me out!
Loregie helped me out, quick and friendly response
11 March 2022
Unprompted review
Reply from First Loan
Dear Alejandro,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Michelle was so nice
Michelle was kind and made sure I got all my questions answered
11 March 2022
Unprompted review
Reply from First Loan
Dear Melinda,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for having customers like you. We look forward to working with you again in the future. Thank you for being such a great customer.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Thank you for care to help me out this…
Thank you for care to help me out this loan and greatly team
10 March 2022
Reply from First Loan
Dear Suanne,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
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