While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more

Rated 1 out of 5 stars

If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more

Rated 5 out of 5 stars

She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more

Rated 5 out of 5 stars

My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more

Company replied

Company details

  1. Financial Institution

Written by the company

First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give a 0

If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any information about this company. There have been no deposits into my bank account from them, and no emails or any other correspondence between this company and me. Furthermore, you cannot get their website to load; it simply says "Forbidden." Nor do I recall using this company for a loan or anything. I went back years and nothing, what is really going on?

20 February 2026
Unprompted review
Rated 1 out of 5 stars

If only I could leave negative stars

If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone number go directly to an automated message.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

They sent me 500 and I never applied…

They sent me 500 and I never applied for a loan. Nor have I ever been on their site. Called the customer service number after my bank told me who sent me the money. And the guy couldn’t even find my account no matter what he used to look up my information. And then told me that since he couldn’t find my application that they didn’t send me the money. So now I gotta dispute it with the bank so I don’t get charged anything

18 December 2023
Unprompted review
Rated 4 out of 5 stars

The process was.......

The process and application was very easy to take care of. Once approved it was about 3-4hours and the loan was in my bank. I was given a loan payment schedule and advised of Customer service #if I needed assistance

21 September 2022
Unprompted review
Rated 4 out of 5 stars

This situation I'm in is tough

This situation I'm in is tough. To have a company that gives you a chance to make things right without making things painful. Is definitely a blessing. Straight forward questions to instant decision on your approval. I couldn't ask for more

14 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

All the attention they gave me was excellent, the patience, the honesty that you show when explaining to us and giving us all the options that we have to be able to pay off our loan, thanks to the entire team for their support and consideration, thanks to the company for the trust you give us and I hope to continue doing business with you for a long time. Thanks for everything.

8 September 2022
Unprompted review
Rated 3 out of 5 stars

Good Company

The company is good but what u pay back is way too much.

25 August 2022
First Loan logo

Reply from First Loan

Dear Customer,

If you have questions regarding our loan programs, the terms of our loan agreements or payment plans; or just need more information, please do not hesitate to contact us any time at (855)-625-8292. One of our Customer Service Representative will be happy to assist you.

Sincerely yours,
First Loan
Customer Satisfaction Team

Rated 5 out of 5 stars

I've been very happy with the way the…

I've been very happy with the way the company treats its customers and are very professional.

20 August 2022
First Loan logo

Reply from First Loan

Dear Gerson Jurado,

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for having customers like you.

Thank you for being such a great customer.

Should you require further assistance, please do not hesitate to call us.

Sincerely yours,
First Loan
Customer Satisfaction Team

Rated 1 out of 5 stars

I never took out a loan with this…

I never took out a loan with this company, and they are now GARNISHING my paycheck for money I DO NOT OWE! I called the customer service and they can't verify me with the information I provided, name, address, name of my bank,but yet they say there is a loan under my name. Why am I paying 1,300.00 to a company I know nothing about and why can't customer service help with this issue. I do NOT have a loan, never did and I am getting my money taken. I have spoken to a attorney and I will proceed with legal action since no one will help me with this issue! I know never to deal with these companies and I will do what I have to to get my money back. I never even got notice that I was going to be garnished, no court papers no letters or anything and I wonder why, because you don't have my information because I never had a loan. I am done having 100 every two weeks taken from my pay and I will not stop here! DO NOT DO BUSINESS WITH THIS COMPANY. I DID NOT DO BUSINESS AND THEY ARE TAKING MY PAY. SEE YOU IN COURT!!!!
They sent a email through trustpilot asking for loan information, I sent then what I could then NEVER heard back from anyone regarding this issue! Spoke to a attorney and will file in the courts next week! I don't have a loan, they won't listen so I have to take this further....
UPDATE: They finally stopped the garnishment that was happening and I have heard NOTHING further regarding the funds they took in the amount of 698.12! I have called, emailed and faxed and no one will respond to me at all regarding my money! I am so tired of being ignored and these funds should have NEVER taken them and now I can get them back and my employer has not received anything.

8 August 2022
Unprompted review
First Loan logo

Reply from First Loan

Dear Customer,

We are sorry for any inconvenience that you've had encountered. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.

First Loan is committed to promptly resolving customers' issue. Kindly contact us at 855-625-8292 and one of our Resolution Specialists will assist you.

Sincerely yours,
First Loan
Customer Satisfaction Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look