First Interstate Bank Reviews 

I’m giving this review 3 stars because I talked to two different ladies on the phone this morning. (Each lady I spoke to works at a different location). So, the first employee that I spoke to on the phone (can’t remember her name) at the location near Walmart in Spearfish, I expressed some concerns about my transactions…and out of feeling like my issue wasn’t being resolved, I did say I was considering changing banks. Well I haven’t changed banks yet, and her response was “okay, fine…have a good day. I expect for a professional business to at least want to try and keep me. Not just say, “fine”…and her tone of voice is pretty much like saying, “fine, have it your way.
But the reason I’m still leaving 3 stars is because I called the location on Main Street in Spearfish and spoke to a lady named Jenna, who was very nice and professional. I hope that the first girl I talked to on the phone doesn’t talk like this to everyone because when you work at a bank, you are bound to get upset customers…some who actually yell and scream and I did not do that with her. My issue was never really resolved, but Jenna, the second person I spoke to, helped me to understand what was going on better and a whole lot more professional.

Went to bank ATM but can't get any money out..I think if you used their ATM this shouldn't happen..now have to wait until next week I suppose after labor day..this bank is in Sidney Iowa..how shameful

Bank is a joke. Hours are bad so if you work a 9-5 job, you have no option to go in and have issues resolved. Close at 430 and not open on Saturdays. My ex closed the account after leaving me and the kids and was never notified, but they called me almost everyday for 3 weeks to see if I’d authorize a charge to go thru. Same lady and every day I’d tell her that they let my then husband close it so how could I authorize charges on a closed account.

If I could negative stars then I would. Every service with this bank is ridiculous. 75% of the time you can't load the app to check your transactions or balance. It was much better a couple years ago when they were great western. The ATM doesn't work half of the time. Or when it does, it says cash withdrawal is temporarily unavailable. Even when you go to cash in change, their machine seems to always be broken. I will be pulling my money out, closing my account and switching banks. Do not do business with them.

First Interstate Bank is not competitive, and their app has issues! For example, you can't use the app to make large mobile deposits, and bank managers are unable to increase mobile deposit limits like at other banks. Their app won't let you make a mobile deposit of over $5k. Time to change banks!

FIB is not business friendly. They are so afraid of being caught in fraud that they have treated many new and prospective new customers very poorly. I have owned a marketing company since 1989. I created a new marketing business specifically for online sales. FIB opened and account, took my $5k deposit, then two weeks later gave me thirty days to close my account, saying my "business model" was outside their scope of acceptable business. Really? I think FIB must be having financial trouble... They claim they are being pro-active for fraud. But I was recently told by other business people that many are now taking their money out of FIB bank without explanations. Never been treated so poorly by a bank in our entire lives.

We have conducted business with First Interstate Bank for close to 30 years now. Yet, after six phone calls and an equal number of promises to remove the paper charge on my daughter's account (who is only 17 and should not have a paper charge), they still haven't removed it and are charging her monthly. We have deposited significant amounts of money with this bank, yet we are on the verge of closing our accounts and moving elsewhere. We are sick and tired of wasting time and dealing with ongoing lies!

App sucks. Check doesn't get credited until that morning around 6am. I'd switch if I weren't so lazy

I have to find my phone in order to log into my persoanl account. Every time. It is a waste of my time. What is wrong with you people. Can't you make it easy like other banks. Why do you do this and don't tell me it's security. It is BS. Fix or I am gone!

These people are thieves then they try to Thug you if you question what they do that's if you get an answer from anybody it no longer have resolution at the local branches everything has to go through corporate if you get to somebody you'll meet somebody on the other end that will call you a liar and crazy and every other thing and you won't get any resolution for anything especially false charges. I had them as a bank for 3 years as gwb. They were great but no more. When Interstate first required Great Western Bank they were using our money like it was their own you could have $10,000 on deposit go to use your cash card and they have $0 because it vanished. They owe me over a hundred bucks I quit that's still a felony in Wyoming and Montana which is where their corporate offices are. If you were a vulnerable or not they would soon find out by trying to run scams on you.

This bank utilizes a service for issuing their debit cards. If you fall behind on a credit card payment, you run the risk of having your debit card deactivated keeping you from accessing cash. Other banks that don't use a debit card service and issue directly will not be impacted by credit cards. This bank is no longer open on Saturdays either.