First Fly Travel Reviews 218

My United Airlines travel agent, Shine, was very compassionate and professional. Her goal was to make sure that I received excellent service at a reasonable cost. I received flight dates and hotel reservations that were satisfactory and of very high standards. I will definitely recommend Shine/United Airlines to my friends and family.

You should notice that virtually every good review for First Fly is from someone who has never reviewed anything else. This is because, like First Fly, they are frauds. They pose as other airlines by using phone numbers very close to the phone number of an actual airline, and then bilk people by charging them hundreds of dollars for non-existent tickets or for tickets that actually cost less than what is charged. They stole $500 from my mother claiming that they were Delta Airlines and that she had to pay for a new ticket to rebook a flight that had been cancelled. Delta charged $0 for the change, but a charge for $489 was put through to her credit card. Absolute criminals. I have reported them to the FTC and the State of Delaware, and I encourage everyone else to as well.

We are we’re traveling to Alaska and our 1st flight out of Newark was canceled. I called united airlines to get an alternate flight. They transferred me to Anton He was able to get us alternate flights from a different airport. However when we got to the airport THAT flight was canceled. He worked very hard to get us onto other alternate flights and hopefully we’ll get to Alaska today! Anton was extraordinary. I give him 10 stars!

ANTON is an amazing agent. He worked hard on our emergency flight. He is a great asset to your company.

Anton
If this message could please be sent to your supervisor.
Due to flight delay I am unable to get to my destination today.
I was beyond frustrated when I called and connected with Anton.
His calm presence, level of professionalism and kindness minimized my level of frustration.
Anton worked tirelessly and intentionally to ensure I could get to the conference as soon as possible.
Anton could provide education to others on customer service.
He GETS it!!!
If i had a position for him I would offer him a job.
I hope you recognize and appreciate his value.
Respectfully
Barbara Faust

I highly recommend everyone to use Shine Perez for your travel needs.
Shine Perez went above and beyond for me to be able to meet my needs for my travel to Italy. She was able to make the impossible happen.
She got me concessions from management and was able to find me a spot on a flight so I could meet my group.
Thank you Shine. I’m truly grateful.

Anton could not have been more kind, caring and helpful. For me out of a jam from a missed flight issue with persistence and generosity. I’d give Anton 10 stars, not a mere 5!!!! Thank you Anton.

There’s something fishy about this company. I became suspicious 10 minutes into the conversation with someone who answered the phone. Although I was told my flights were all available, no problem, I realized that I wasn’t speaking with the airline like they had led me to believe. I told him, “I changed my mind”. He asked why I just wasted 30 minutes of his time. Suspicious! I hung up but he keeps calling me back asking when I will be able to give him the money and again, why I wasted his time. After I blocked the number, he calls from different numbers. When I called the real airline to book the same flight, it was cheaper, but NOT AVAILABLE on all the legs. I wonder what my 17yo son would’ve done if he was stuck in another country with bogus airline tickets!

Anton was awesome he helped me very much he will continue to help me and others he's great at his job and has patience and keeps his cool

Anton has been an incredible help untangling a messed up flight change. Patient, efficient, professional, and most especially kind. It was such a relief to have worked this out with him. Thank you, Anton.

Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a
drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible.
These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA.
It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature.
I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

Your team member Nia ext-10034 was so helpful, professional and knowledgeable about my issue which was helping me upgrade. She helped find a good alternate plan and helped me decided to pay the difference of almost 5k.

Anton was incredibly helpful and kind in getting our tickets changed. He made a bad day better.

Anton is GREAT!! Very helpful and very polite!

Anton is GREAT!!!
Anton is the best I’ve seen yet. He was very helpful, patient and compassionate about helping book my sister a flight. He stayed in contact and made sure he helped in every way possible .Thanks Anton you a greatly appreciated

I spoke to Anton and he was compassionate and very helpful. Worked with me to help me change my flight. Very helpful.

The most patient man ever! He was a wonderful help to me

Anton was so helpful and kind. Got me straightened out and handled everything efficiently.

Anton went above and beyond for me when everything was going wrong. Truly EXCEPTIONAL customer service, I couldn’t be more grateful, sincerely THANK YOU ANTON. EXCELLENT HELP!!

Joseph made my trip smooth and pleasant. He followed up with me until I reach my destination. Exceptional customer service. Joseph thank you very much.