First Fly Travel Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and helpfulness, often highlighting their ability to go above and beyond expectations. The customer service is frequently described as exceptional, with many people appreciating the personalized and understanding approach to their needs. The service provided is often noted for its efficiency and ease, making the overall booking process smooth and stress-free for consumers. However, some people mentioned confusion regarding who they were contacting, believing they were reaching an airline directly when it was a third-party agency. There was also an occasional comment about an unprofessional demeanor from a customer service representative, though this was acknowledged as a rare occurrence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional assistance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the kind, professional, and efficient... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers reporting positive interactions where their... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask information about the opening time of the check in counter of flight AC1634 destination to Orlando; Ms. Rachel gave me all the necessary information that I need. More over she offe... See more

Company replied

Rated 5 out of 5 stars

Dolphins with First Flight did an outstanding job assisting our family when our son needed to return home suddenly when his grandfather passed away. We are so thankful for Dolph's exceptional help. Th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for your extraordinary services and special thanks to Sam for understanding our situation & helped us to make this travel possible. we lost all our hopes that entire trip is... See more

Company replied

Rated 5 out of 5 stars

Anton from First Fly Travel just helped me out of a very stressful experience. He helped me find a ticket home which I could afford after I had spent more than 24 hours trying to get home! He was k... See more

Company replied


Company details

  1. Flights Search Site

Written by the company

FirstFlyTravel is a trending tour and travel company with offices in USA, Canada and India. We have travel affiliates from all around the world and so packages deal that cover most of the destinations all around the world including India, usa, Europe, Canada, Uk Our team of travel insiders is obsessed with finding the best things to do everywhere: we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveller


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Austin was the absolute best!

Austin was the absolute best!! He was so helpful and really went above and beyond to add my daughter to my reservation and get our seats next to eachother!! He really cared!

20 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Awesome Customer Service!

Frank was spot on during our entire conversation regarding me needing to cancel my Delta airplane ticket.
He was professional, knowledgeable, patient and efficient. Thank you Frank! (My Dad's name ♡)

19 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Jack was very helpful in cacelling my…

Jack was very helpful in cacelling my flight and getting me a partial credit for the tickets.

19 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

John was very helpful

John walked me through the process and made sure my needs and wants were satisfied. He was patient with me, as I sometimes ask weird questions.

18 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Flight

Mike was so helpful
I was so stressed when i called about my flight but he was able to reassure me and answer all my questions
Thank you Mike you’re the best

18 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Phillip Morris was a great help

Phillip Morris was a great help. Airlines was priced right.

16 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Ferris from First Fly Travel helped me…

Ferris from First Fly Travel helped me verily much at no charge. Excellent customer service

15 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Mike from first fly travel help to get…

Mike from first fly travel help to get my seat assigned for me. Did a great job and he was very fast and professional.

15 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Ferris from first flight travel helped…

Ferris from first flight travel helped me in booking a ticket at a very affordable price. I really appreciate his kindness.

15 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was terrific

Anton was terrific
Very helpful
And we didn’t have to go through a phone tree to reach him

15 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

first flight travel mike

first flight travel mike. did me right he helps us out with a free flight good guy

14 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Marco Salazar was attentive and…

Marco Salazar was attentive and efficient.
He answered all my questions and help me with patience during the process of my reservation.

14 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Ferris helped me in making a change for…

Ferris helped me in making a change for my husband's ticket, he was very helpful.

14 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Great

Great, good attention

2 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

A great experience

I had a great experience with I had a great experience with “Jack” from Lufthansa’s customer service. He was kind, patient, and super helpful throughout the whole process. He explained everything clearly and made sure my issue was fully resolved. Thank you, Jack, for your excellent support from Lufthansa’s customer service. He was kind, patient, and super helpful throughout the whole process. He explained everything clearly and made sure my issue was fully resolved. Thank you, Jack, for your excellent support!

13 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton

Anton. Strong first fly travel representative. Very helpful.

13 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

The service we received from Anton was…

The service we received from Anton was very helpful. He was very knowledgeable and worked to get us the best price possible. We are very satisfied with the service we received.

12 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

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