Firstbase.io Reviews 1,047

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and user-friendly platform, making complex processes like company registration straightforward and quick. Many highlight the exceptional customer service and staff, noting their helpfulness, responsiveness, and clear communication, which made them feel supported throughout their journey. However, some people were dissatisfied with the response times, mentioning that support could be slow or inconsistent. A few other people also felt that the support chat provided scripted responses and lacked accountability, leading to frustration when trying to resolve issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use for company... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's intuitive,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's responsiveness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstbase.io made it simple to incorporate our US business from abroad. The platform is clean and easy to follow. Their bundled services - including EIN and bank account setup - made things very... See more

Rated 4 out of 5 stars

I really enjoyed creating my company with Firstbase.io. Their platform is intuitive, user-friendly, and makes the whole process extremely simple. You’re guided step-by-step through every stage, e... See more

Company replied

Rated 4 out of 5 stars

Firstbase made it easy for us to get our company off the ground quickly and easily. Taking care of all the important things you need when starting up and allowing us to focus on the most important... See more

Rated 4 out of 5 stars

The interface is user friendly and the process is easy, however few points to improve on: 1. More clarity about 2nd-3rd step additional payments that are hiding and showing up only after you s... See more


Company details

  1. Legal Services

Written by the company

We have made it easier than ever for tech entrepreneurs to start a business in the United States and establish a bank account even while abroad.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

used Firstbase to incorporate my…

used Firstbase to incorporate my company in the USA, and the process was very smooth. The platform is easy to use, communication was clear, and everything was handled quickly. Overall, a reliable service that I’d recommend to anyone looking to set up a business in the US.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Strategic partnership

Firstbase provides accurate information and agility in customer service, which makes its clients feel confident about the process of starting a new company. This marks the beginning of a long-term partnership.

13 August 2025
Rated 5 out of 5 stars

Establishing my LLC

I recently took the exciting step of establishing my LLC, despite not being a U.S. citizen and currently residing outside the United States. From the very first interaction, the team was outstanding! They were not only incredibly friendly but also genuinely enthusiastic about helping me navigate the process. Each member was patient and took the time to explain every detail thoroughly, ensuring that I felt comfortable and confident every step of the way. If there was anything I didn’t quite understand, they were more than willing to clarify, making the entire experience smooth and enjoyable. I truly felt like they were invested in my success and were there to support me throughout this journey!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Simple Company Setup

Firstbase made setting up my U.S. company very simple and convenient. The platform was easy to use, and the process was faster than I expected. Customer support was helpful, though at times a bit slow to respond. Overall, a great service for founders who want a smooth incorporation experience.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Experience that makes you smile for months

Wow! So grateful:) Firstbase.io has been amazing to work with. As a first time business owner I felt supported at every step. Their team is knowledgeable, patient, and quick to respond. They made starting my business smooth and stress free. I am truly grateful for all they have done and highly recommend them. Ana, special shoutout to you and your care and attentiveness.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Company incorporation

Everything went great, Firstbase made the whole process easy & smooth, got my EIN just in time.

I will definitely recommend Firstbase to my friends and contacts.

Thank you again guys

Dennis

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Seamless, user-friendly and perfect for Non-US Entrepreneurs

Firstbase made registering my US company as a non-US citizen an absolute breeze! The entire process was so user-friendly and straightforward that I didn’t even need to ask a single question. Everything was clearly laid out, and I was able to complete everything seamlessly on my own.

It’s rare to find a service that simplifies such a complex process so well. If you’re an international founder looking for an easy way to set up a US business, Firstbase is the way to go.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Non-US First time Founder experience with Firstbase

First time founder here:
As a non-US citizen, Firstbase makes it very easy for you to follow the process of setting up a US entity, providing a very streamlined service and great support along the way.
I've had a couple questions throuhout and the support was always very helpful and quick.
So far, I cannot say anything negative .. 5 Stars :)

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience with Firstbase

I recently used Firstbase to form my incorporation, and I couldn’t be happier with the entire process. From start to finish, the platform was incredibly user-friendly, making what can often be a complicated task feel seamless and stress-free.

What really stood out to me was the outstanding support I received from Abi M. when I encountered a small hiccup during my incorporation. Her assistance was not only super helpful but also incredibly fast. The turnaround time for resolving my issue was impressive. It’s clear that Firstbase values its customers and provides top-tier support.

Before choosing Firstbase, I researched and compared three other incorporation services, but none matched the ease, transparency, and overall value that Firstbase offers. Now that my incorporation is in process, I have zero regrets, just gratitude for such a smooth experience.

I’ll definitely be using them again for future business needs!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

LLC creation to expand my operation

I wanted to expand my operation based in US, so I was searching for an assistance to create LLC.
Firstbase was easy and fast way to create it, I'm still waiting my EIN number, but up to now It worked flawlessly.
Thanks

25 July 2025
Unprompted review
Rated 5 out of 5 stars

To be honest Fristbase have given me…

To be honest Fristbase have given me the opportunity to open a company when I needed it the process was fairly easy and well explained . I give them 5 stars because they did what was needed when it was needed and I am now a company owner. I just would love them to provide a proper bank account setup but it’s not their job. This would just be a great plus. But thank you overall I am very grateful. God bless !

17 June 2025
Unprompted review
Rated 4 out of 5 stars

Reliable incorporation service - Mailroom is a standout

Firstbase.io made it simple to incorporate our US business from abroad. The platform is clean and easy to follow. Their bundled services - including EIN and bank account setup - made things very convenient.

The mailroom feature is excellent and has worked smoothly throughout. It’s definitely one of the best parts of the platform.

Support can be quicker. Response times are not always consistent. That said, everything was eventually completed as expected.

Overall, a solid experience. I’d recommend Firstbase.io if you’re looking for a straightforward way to launch a US business from overseas.

29 July 2024
Unprompted review
Rated 4 out of 5 stars

Firstbase Lets You Focus on Launching

Firstbase made it easy for us to get our company off the ground quickly and easily. Taking care of all the important things you need when starting up and allowing us to focus on the most important thing: getting the business off the ground!

We use Firstbase for their agent service related to our incorporation, our foreign registrations in other states, and for all of the state level payroll account setups.

The only thing we ran into some challenges with is the state level payroll account setup, most of which were outside of Firstbase's control.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I want to gatekeep

First off, I want to say that now that I’ve gone through the process, I actually want to gatekeep this service—because the steps it shows you to open up a company are insane. Yes, there are cheaper ways to open a company, but I learned that you pay more to have it done right.

I had a small hiccup with the mailroom, but it got resolved quickly. The helpdesk is AI-first, but if it can’t help you, a real person will step in to assist.

So yes, I’m still gatekeeping your service, but I’d strongly advise people to use it.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

It's solid.

It's good. I had experience with different legal services and by far Firstbase takes care of most possible steps automatically unless my legal action/signature was required.

Overall it took care of setting up Business Address, Digital Mailing, Registered Agent and then same for another state I need to operate in, but behold, they also handled shares allocation for the Wyoming C Corp in a VC friendly way.

Very few companies offer all that, not to mention accounting and taxes.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Zero support - if you care about your business AVOID

Zero support - their chat is outsourced to some third world country where they reply only with canned messages.

Impossible to reach them when important things in your company need a quick cooperation. In the last instance, an outdated form took 6 months for them update it!!! All while i was without mailroom service.

If you value and care about your business, dont use them.

23 July 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi Dani,

Thank you for taking the time to share your feedback. We're truly sorry for the frustration caused by the delay in resolving the issue with your Mailroom service.

Our team has already been in touch to clarify what went wrong and to let you know the issue has been corrected. We’ve also outlined the next steps so you can complete the process smoothly.

We understand how disruptive this must have been. Please be assured that we’ll continue to work with you closely until everything is fully resolved.

Thanks again for your patience. We appreciate the opportunity to make things better.

Best regards,
The Firstbase Team

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